Senior Renewal Sales Rep jobs at Palo Alto in Singapore, Singapore

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We are looking for a proven first-line sales leader with great energy, leadership, and initiative to drive team performance and revenue growth for our sales team. This role will entail:

• Deeply understanding your customers’ needs by doing the research to develop insight into their priorities
• Bring support to your team by participating in and leading prospect meetings
• Deep dive into weekly territory pipeline and forecasting activities to coach direct reports on strategies to drive closure
• Actively engage in territory planning and development, relationship development and opportunity to drive revenue by supporting and assisting your team in closing opportunities
• Lead a high-performance sales culture that delivers results in bookings, sales development, and forecast accuracy while simultaneously mentoring and developing your team
• In-depth technical knowledge of our portfolio with the ability to take a holistic approach to help solve our customers' problems
• Drive and oversee team selling opportunities
• Holds team and self accountable to achieve challenging goals while maintaining a forward-thinking approach when faced with setbacks
• Ability to communicate with leaders at all levels, including C-suite and establishes open and trusting relationships
• Successfully influences others through change management
• Development of a winning team, including recruiting, hiring and training while upholding our core values.

Qualifications

• Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry
• Experience with channel and partner sales models
• Proven leader with the ability to create high performing teams in a rapidly growing sales environment.
• Year over year track record of successful sales pipeline management and results
• Highly driven individual with an execution focus and a strong sense of urgency with an entrepreneurial mindset.
• Track record of consistently delivering revenue numbers and goals while maintaining a focus on team development and growth.
• Capable of successfully managing significant client escalations and issues
• Excellent at influencing others, both externally and internally; ability to communicate effectively and build consensus across various functional groups to achieve goals.
• You're a leader and you know that to get the best results, you also have to be a great team player, building excellent rapport and collaboration with cross-functional teams.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Lead and oversee all post-sales technical service delivery in JAPAC ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products.

• Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes

• Support Area Leaders to engage with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews, and resolution of escalated issues

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/ coaching, and performance management in line with the defined capability requirements for the team

• Drive and achieve the following business and operational objectives:

  • Maintain consistently high utilization of PS consultants through optimal planning and backlog management

  • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility

  • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines

  • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings

  • Achieve global target service margin ratios through delivery efficiency and cost control

  • Build and sustain strong, strategic relationships with subcontractors and delivery partners

  • Collaborate with the Business Value Services (BVS) team to co-design and evolve services that fit the specific needs of the Japan market

  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement

• Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality and scale

• Drive standardized delivery practices, proactive risk mitigation, and data-driven decisions across Areas to improve service health

• Foster a culture of continuous learning, agility, and innovation to respond to the JAPAC regions fast-changing customer and business environment

• Represent JAPAC region at a global level, sharing customer insights, local challenges, and opportunities for regional impact

• Ensure smooth execution of global and theatre-level GCS programs in JAPAC, while tailoring implementation to local needs

Your Experience

• 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment

• 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines

• Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT

• Direct experience engaging with executive-level customers in Japan

• Background in cybersecurity or enterprise IT preferred

• Bachelor’s degree in a STEM field or Master’s degree or MBA preferred or equivalent military experience required

• Willingness to travel up to 20–30% within JAPAC and occasionally globally

• Deep expertise in the field of Network Security, ideally with exposure to Palo Alto Networks Products

As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Key Responsibilities

• AI Transformation - Defining an AI roadmap and strategy for Global Customer Services Identification of efficiencies, process mapping and defining future projects .Build and define a roadmap across multiple stakeholders, groups . Support, Professional Services and Customer Success. Understand AI landscape to continue to educate the organization
• Strategic Alignment and Operational Cadence:Align the theater operating cadence with GCS’ overall vision and strategy
• Define and manage schedules for key meetings, ensuring focus on strategic priorities, key metrics, alignment to global programs, problem-solving and process excellence
• Performance Analysis and Reporting :Regularly analyze baseline data to identify trends, patterns, and areas for improvement, translating insights into actionable recommendations into both strategic initiatives and routine operations
• Develop and implement robust data analysis frameworks to assess team efficiency, business performance metrics and global customer services initiatives against established KPIs
• Regularly prepare and distribute reports and dashboards that provide senior stakeholders with a clear and data-driven perspective on key trends and indicators
• Feedback and Improvement: Establish a feedback loop with Support Delivery Managers and Engineers for insights into customer issues and bottlenecks
• Utilize this feedback to iteratively improve meeting structures, communication channels, and overall operational processes
• Process re-engineering and Pilot Programs : Drive the operationalization of redesigned processes, ensuring seamless integration into day-to-day activities and alignment to global policy, process, systems and tools
• Identify opportunities for pilot programs aimed at testing and implementing innovative approaches to customer success operations
• Work cross-functionally to conceptualize, launch, and evaluate pilot initiatives, leveraging data and feedback to inform broader operational strategies
• Predictive Analytics : Explore the integration of predictive analytics to anticipate customer needs and proactively address potential challenges
• Utilize data models to forecast future trends and recommend preemptive actions to enhance customer success outcomes
• Collaboration and Cross-Departmental Engagement : Foster collaboration between different departments including - Go-to-Market organization, Renewals teams and Sales Operations, ensuring representation in relevant meetings and initiatives
• Be the connective tissue for JAPAC into the other GCS theatres and Global Technical Services Operations teams
• Foster collaboration and information-sharing across global teams to drive a cohesive and unified customer success approach
• Adaptability and Flexibility : Build flexibility into operations to adapt to changing business conditions and priorities, while defining and tracking key metrics and KPIs in line with organizational goals

Preferred Qualifications

• 15+ years experience with a strong background in post-sales, field operations roles, preferably in a tech or cybersecurity environment
• Experience in AI transformation, ++ Technical Skills & hands on experience in building Agents for enterprises
• Experience in fast growth, Services and/or Technology organisations and high degree of comfort with designing, implementing and improving operational cadences, processes, tools and documentation
• Ability to develop and implement effective strategies that align with organizational goals
• Skills in streamlining operations for maximum efficiency and effectiveness
• Strong analytical abilities to assess performance metrics and identify areas for improvement
• Ability to manage multiple priorities with a focus on data, outcomes and execution
• Ability to build and maintain positive relationships in a matrixed environment both within JAPAC and global
• Excellent communication and influencing skills to enable effective collaboration across cross-functional teams and senior stakeholders
• Strong presentation skills in written documents to ensure high quality, consumable content that includes complex data - familiarity with G-suite an advantage
• Ability to adapt to changing business needs and implement innovative solutions
• A strong focus on customer satisfaction and experience in managing customer relationships
• Bachelor’s or Master’s degree in Business Administration, Operations Management, Information Technology, Cybersecurity, or a related field or equivalent military experience

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

The Senior Architect, Managed Security Services holds a pivotal mandate: defining and driving the technical standard for Next-Generation Managed Security Services across Asia Pacific and Japan.

This is a specialized, high-impact technical role designed for a strategist who understands the intersection of advanced security architecture and service provider economics. You will not just be deploying products; you will be architecting scalable, multi-tenant service platforms that empower our most strategic Managed Security Services Providers (MSSPs)/Managed Detection and Response (MDR) providers to transform their operational capabilities.

As a key member of the Technical Solutions Architect team, you will act as the technical conscience for our partner ecosystem, moving them from legacy monitoring models to hyper-automated, platform-centric security delivery. We are looking for a rare blend of deep SOC/Cloud expertise, architectural systems thinking, and the executive gravitas required to influence the long-term service roadmaps of the region's top providers.

Your Impact

In this specialized role, you will act as the primary technical authority for:

• Service Design & Creation: Co-designing high-margin, high-efficacy service catalogs with partners. You will translate the Palo Alto Networks portfolio into deployable, scalable managed service offerings (MDR, SASE, Cloud Security).

• Architecting for Scale: Developing reference architectures that prioritize multi-tenancy, API-driven automation, and operational efficiency to lower the "cost-to-serve" for our partners.

• Strategic Influence: Engaging directly with Partner CTOs and VP-level executives to align their technical strategy with our platformization vision, driving mutual revenue growth through differentiated service offerings.

• Feedback Loop: Acting as the technical voice of the JAPAC MSSP market, identifying specific product enhancements (specifically regarding multi-tenancy and portal integrations) to sharpen the competitiveness of the Cortex and SASE portfolios.

• Elite Teaming: Collaborating with a cross-functional team of Account Managers, Solution Consultants, and Global Product leaders to execute complex, high-stakes service transformations.

Your Experience

We are seeking a practitioner with a proven track record in high-scale environments. The ideal candidate views security not just as a control, but as a deliverable service.

• 12+ years of cybersecurity architecture experience, with a specific focus on Security Operations (SecOps/SOC) and architectural scale.

• Service Provider DNA: Deep, first-hand understanding of the MSSP business model, including multi-tenancy requirements, unit economics, SLA management, and the lifecycle of service creation.

• Technical Depth: Advanced knowledge of AI Driven SOC principles. Experience with API integration and automation strategy is highly preferred.

• Executive Presence: Ability to command a room and simplify complex architectural concepts for C-level audiences.

• Thought Leadership: A passion for advancing the industry—previous participation in technical forums, white paper authorship, or speaking engagements (e.g., Black Hat, BSides, or regional equivalents) is a strong plus.

All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Renewals Services Consultant, you’ll play a mission-critical role in our renewals engine—working across data, pricing, systems, and stakeholders to ensure smooth, timely, and accurate renewals. Supporting major and selected enterprise accounts, you’ll manage complex data sets, produce customer-facing quotes, and partner closely with Field Sales and Channel teams.

You’ll also be instrumental in process improvements and mentoring junior team members as we scale.

Your Impact

• Analyze installed base and subscription data to identify upcoming renewals

• Clean, triangulate, and validate data across systems to ensure accuracy

• Provide data insights and value propositions on opportunities

• Partner Customer Intelligence to develop incremental pipeline for upsell and tech refresh

• Generate price quotations aligned with historical pricing and current standards

• Collaborate with Field Sales and Channel Partners to refine and finalize proposals

• Support custom requests, pricing exceptions, and escalations with cross function stakeholders

• Handle high-complexity and high-value opportunities for Major Accounts

• Address order administration and renewal processing issues

• Ensure accurate customer data (contacts, registration, usage) in systems

• Recommend automation, process enhancements, and tools to improve speed and accuracy

• Share knowledge and best practices with junior team members

Your Experience

• 4-7 years in inside sales or renewal sales, sales operations, complex deal desk or senior pricing roles

• Experience with Enterprise sales motion and channel sales models (distributors, resellers)

• Strong communication, business judgment, and attention to detail

• Comfortable working with large volumes of data to support decision-making on renewal strategy and action plan

• Advanced Excel skills (lookups, pivots, logic functions) and exposure to Salesforce or ERP/CPQ systems

• Experience handling complex deal commercials

• Ability to work independently in a cross-functional, fast-paced environment

• Familiarity with Power BI, Power Query, PowerPivot, or Tableau a plus

• Proficiency in Mandarin to support collaboration with Mandarin-speaking customers and stakeholders across the JAPAC region.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Collaborate with product managers, cybersecurity researchers, AI application researchers and infrastructure software engineers
• Design and build an innovative and solid products to ensure our customers can use AI service securely
• Participate in all phases of the product development cycle, from definition, design, through implementation and test
• Implement real-time security services to customers
• Work with PLM on new feature requirement
• Work with QA and DevOps on new release deployment

Your Experience

• Solid golang/python programming skills
• Solid knowledge on HTTP 1.1/HTTP2 protocols and gRPC
• Profound knowledge on web service proxy technology especially on envoy and web assembly
• Experience in designing large distributed system and web services in the cloud
• Deep knowledge in GCP platform is a plus
• Familiar with major CSP LLM foundation models is a plus
• The candidate should be a good problem solver
• Master's degree in computer science or equivalent or equivalent military experience required

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $126000 - $204500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

Project Manage complex delivery engagements across our product portfolio. The role will be part of the Technical Services (TS) organisation within PANW.

• Daily project management throughout the program life cycle for some of our largest customers
• Defining and implementing project and operational governance controls
• Building and maintaining effective project plans and documentation to maximise delivery efficiency and efficacy
• Managing risks and issues from identification through to taking appropriate corrective action in conjunction with the customer and Palo Alto Networks stakeholders
• Act as a customer’s single interface into Palo Alto Networks for Sales, Product Management, Customer Success, Professional Services and Focused Services throughout deployment
• Effectively manage and utilise resources across projects in conjunction with Palo Alto Networks Professional and Focused Services
• Proactively distribute stakeholder communications internal to Palo Alto Networks and the Customer
• Support Revenue recognition activities through effective forecasting of project milestones, deliverables and planning

Your Experience

The Senior project manager must have strong practical experience in project management, which was gained through managing large and complex projects. He or she must have the following:

• Excellent business communication skills, dealing with senior management of internal and external stakeholders
• Good knowledge and handling of project and program management methodology and techniques
• Good understanding of the wider objectives of the program
• Ability to work positively with the wide range of individuals involved in the program
• Strong leadership and management skills
• The ability to find innovative ways to resolve problems
• BSc in Computer Science, MSc, Business, or equivalent education/training/experience or equivalent military experience required
• 5+ years of related work experience or leading complex projects desired
• Analyze project profitability, revenue, margins, bill rates, and utilization
• Strong proficiency with project management software, such as Microsoft Project, Clarizen, Smartsheets
• Good presentation skills including written, oral, presentation
• Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
• Flexible to shifting priorities, demands, and timelines - able to promptly and expertly react to project adjustments and alterations
• Project Management Institute PMP(r) certification or equivalent a plus
• Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus

As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.