דרושים Technical Program Manager Pdp Ops Data Analyst ב-Netflix ב-India, Mumbai

PDP OPS Partnerships manages a diverse partner ecosystem consisting of creative agencies, media processing facilities, and metadata/tagging specialists. Collectively, these vendors are responsible for delivering the assets necessary to discover, promote, and stream titles on service.

The Role

The Technical Program Manager is responsible for executing technical program improvements in line with multi-year strategic objectives. You will be a crucial execution partner developing thenecessary to ensure adherence to our delivery specifications, external spend and billings, and evolving KPIs. This role will also be responsible for supporting/maintaining home-grown task management solutions used to externalize work to our vendors.

Internally, you will work closely with our partner managers, fellow TPMs, and analytical and operational teams to support the development of partnerships that are nimble, nuanced and set a new bar.

The intangibles:

• You are a problem solver. You are able to breakdown challenges into bite-sized solutions to ensure continued progress

• You are data-driven, passionate about metrics/analytics, and use these signals to consistently improve

• You are a self-motivator. You proactively anticipate the needs of your stakeholders

Hard skills:

• You have strong data analytics skills with 5+ years of relevant experience. You’re no stranger to writing complex SQL queries with multiple joins, case statements, etc. You have familiarity working in big data environments and have a lot of experience with ETL data processes

• You are experienced in designing and building data pipelines, extracting data from various sources including third-party tools/applications, and creating medallion table architectures with star schemas.

• You have strong data visualisation skills. We’re looking for a candidate that has a lot of experience using Tableau to develop both operational and financial dashboards. Our ideal candidate has experience building multipurpose dashboards that offer visualisations at different levels, catering to the unique data discovery needs of various user groups, including project/program managers and executives

Nice to haves:

• Familiarity with at least one programming language (JS or Python preferred)

• Experience as a Zendesk administrator

• Airtable proficiency

Responsibilities

• Develop data and reporting infrastructure to support strategic needs of PDP Ops Partner Managers

• Set-up monitoring on all data workflows, triage issues, and continuously work to improve stability/reliability

• Ensure metrics are an accurate reflection of vendor performance, develop/support systematized reattribution workflows to ensure partners are not being penalized unfairly

• Provide frontline support for our home-grown task management solution

• Triage day-to-day Project Management escalations from internal and external stakeholders

What you’ll do

You will help drive creativity and innovation at Netflix by working horizontally across our businesses in India and also operate vertically in our APAC business functions. You will work in close partnership with your peers in the regional and global Inclusion Strategy teams to execute priorities in APAC by:

• Partnering with local- and regional-HRBPs to equip business leaders as they design, implement and evaluate inclusive leadership interventions that strengthen team effectiveness and build talent density while addressing local needs and opportunities;

• Thought partnering with peers from Global Talent Business Practices (GBPs) to ensure that systems and practices the GBPs manage across our talent ecosystem deliver a consistent experience for all employees across the Talent lifecycle - e.g. thought partnering with Talent Acquisition on additive hiring, thought partnering with Talent Management on onboarding and development, etc.;

• Developing and supporting employee resource groups (ERG) as they execute their roadmaps designed to ensure a consistent experience for employees from historically marginalized groups, in alignment with the global ERG program;

• Equipping local and regional Human Resource Business Partners (HRBPs) with data-informed insights and thought-partnership on problem statements and solutions.

• Providing ad hoc strategic advisory and subject-matter expertise to cross-functional business teams - e.g. advisory on creative considerations for our content or production teams; crisis consulting to our PR or public policy teams.

• Upskilling our Talent and business teams through a mix of informal (e.g. coaching) and formal (e.g. training workshops) learning experiences.

• Engaging and networking with external groups and organizations in India and around the region to keep up to date on trends and build partnerships that contribute to Netflix's business goals.

• You will have dual reporting lines with both the Director, Talent - India and the Director, Inclusion Strategy - APAC.

What you’ll need

• Fluency in inclusion as a leadership competency that drives competitive advantages for high performing teams;

• Familiarity with integrating inclusion practices into leadership development, team effectiveness and other talent management approaches that build talent density. An industry track record of three to five years would be ideal;

• Advanced skills for influencing and coaching stakeholders in a business environment. Previous experience in one or more of HR functions - HR Business Partnering, Learning and/or Talent Management - is an advantage;

• Effective consulting skills that include: insights gathering, critical thinking, diagnostics, creating solutions and storytelling - informed by both data and good judgement;

• Stakeholder engagement and collaboration skills to drive results, especially in globally distributed and matrixed organisations;

• Knowledge of the end-to-end Talent lifecycle in growing global organisations, including awareness of potential hotspots for inconsistencies that negatively impact employees;

• Cross-cultural experience and competence pertinent within India. Knowledge of effective cross-cultural communication across APAC is an advantage (e.g. Australia, Indonesia, Japan, Korea, Philippines, Singapore, Taiwan and/or Thailand);

• Knowledge of the local labor environment, especially pertaining historically marginalised groups (e.g. from disability- or gender-lens). Knowledge of labor laws in other APAC jurisdictions is an advantage;

• Skills for managing projects to deliver results on time and within budget. Experience managing both local and regional initiatives is an advantage;

• Facilitation skills for both informal and formal learning experiences for both individuals and groups. Skills for effective facilitation across cultures or virtual/in-person work environments are an advantage;

• A high aptitude for learning on the job and applying new skills;

• A high proficiency in both English and Indian languages - including an ability to communicate complex concepts with clarity - e.g. privilege, unconscious bias, vulnerability and allyship.

• You will own and be accountable for the end-to-end, on-service project management of titles from across the globe. While multiple teams (internal and external) are responsible for creating and delivering assets, you will be responsible for ensuring those assets are coming in at the right time and keeping the project (each title) moving towards a predetermined launch date that all of your stakeholders are aligned to.
• Partner with internal and external teams (vendors) to ensure operational momentum and seamlessness across launches.
• Exercise sound judgment and risk mitigation to create/modify delivery and launch plans including use cases that fall outside the norm.
• Partner with our Technology, Engineering, Partnerships, and Quality Control teams within Global Product Creative Operations, to guide tooling, workflow, and vendor needs to help scale operations.

• 8+ years of experience as a Project Manager with Excellent project management skills and the ability to keep multiple priorities moving at the same time.
• Extensive experience in contributing to scale initiatives/projects with clear business impact
• Experience in a global organization and team
• Excellent verbal and written communication skills
• An analytical and innovative mindset
• A passion for operations and a thirst to do more with less, to work smarter not harder
• A tools-first mentality reserving human activity for where judgment and communication are critical
• The ability to build deep cross-functional relationships
• A business and team-first attitude (naturally selfless)
• A self-starter mentality (takes initiative)
• An optimistic, solutions-driven attitude in the most challenging situations
• Fluency in an additional language is a bonus
• The ability to adapt to the