דרושים C# Developer Software Engineer Ii ב-גיי פי מורגן ב-Philippines, Quezon City

Are you ready to make a meaningful impact in the world of regulatory compliance and labor law? As a Licensing and Regulatory Management Associate, you’ll play a pivotal role in ensuring our organization’s adherence to Indian regulatory requirements, driving excellence in compliance, and leading innovative technology initiatives. This is your opportunity to collaborate with senior stakeholders, manage complex regulatory challenges, and shape the future of compliance through digitization and process transformation.

Job Summary

As the Licensing and Regulatory Management Associate within our team, you will be responsible for overseeing and managing regulatory reporting obligations, ensuring timely and accurate submissions to various regulatory bodies, primarily under labor laws. You will engage with senior internal and regulatory stakeholders, manage challenging conversations on complex compliance and regulatory issues, and lead technology initiatives to ensure compliance with applicable Indian laws and regulations. This role offers the opportunity to play a critical role in monitoring the regulatory change landscape and promoting key projects to successful closure.

Job responsibilities

• Oversee and manage regulatory reporting obligations, ensuring timely and zero-defect submissions to regulatory bodies
• Facilitate timely regulatory submissions, including applications for licenses, renewals, and returns for labor laws
• Track regulatory obligations applicable to the India entity and ensure compliance with relevant regulations.
• Manage regulatory inspections, respond to regulatory notices and ensure timely closure.
• Engage with senior internal and regulatory stakeholders, managing challenging conversations on complex compliance and regulatory issues.
• Establish and maintain good relations with key regulatory authorities, demonstrating the ability to influence challenging discussions positively.
• Exercise Risk and Control policy procedures, extending critical support to ensure adherence to Indian laws and regulations.
• Identify, solution, and track operational risks, ensuring the strengthening of governance and controls on regulatory and licensing processes.
• Run initiatives to ensure external vendors comply with statutory labor law requirements.
• Manage technology upgradation initiatives, process mapping, and compliance process management with updates based on digitization and integration models, including oversight over online submissions across several regulators.
• Front-end internal stakeholder reporting and management, achieving key objectives and managing the function's deliverables.

Required qualifications, capabilities and skills

• Law graduate / post graduate with strong understanding of Indian regulatory requirements and labor laws.
• Excellent stakeholder management and communication skills.
• Ability to lead technology initiatives and manage complex projects.
• Strong analytical and problem-solving skills.
• Experience in managing teams and driving strategic initiatives

Preferred qualifications, capabilities and skills

• Experience / Certification in Artificial Intelligence / Machine Learning projects

As a Workforce Senior Specialist II in Workforce Planning, you will be a part of the Scorecard & Compliance Team. You will be responsible for processing, tracking, and distributing monthly compliance products for several groups across Workforce Planning.

Job Responsibilities

• Process, track, and distribute monthly compliance products for various groups within Workforce Planning.
• Collaborate with team members to ensure timely and accurate delivery of compliance products.
• Build and maintain strong relationships with internal and external stakeholders to facilitate effective communication and collaboration.
• Utilize critical thinking and problem-solving skills to identify and implement innovative solutions to compliance challenges.
• Adapt to a fluid business environment, managing changing job priorities and working effectively with individuals at various organizational levels.
• Demonstrate high proficiency in Microsoft Office products, including Excel and Word, to support compliance tracking and reporting.
• Maintain professionalism and confidentiality in all interactions, ensuring compliance with organizational standards and practices.
  

Required Qualifications, Capabilities, and Skills

• Excellent written and oral communication skills
• Strong critical thinking, problem solving, and innovation
• Comfortable with a fluid business environment, changing job priorities, and working with people at a variety of levels internally and externally with the ability to work independently and in a group
• High proficiency in Microsoft Office products (Excel, Work, etc.)
  

Preferred Qualifications, Capabilities, and Skills

• Proficiency with scheduling software (eWFM) and Teams
• Experience with collaboration, communication, and presentation skills
• Show high levels of professionalism and confidentiality at all times
• Basic knowledge and understanding of Workforce Planning platforms and practices, both internal and cross Lines of Business

Job Summary

As an AI Applications Developer within the AI Solutions Team, you will transform business challenges into innovative AI-powered solutions. You will design, develop, and deploy intelligent applications leveraging agentic AI and data analytics. Collaborating with cross-functional teams, you will integrate advanced AI capabilities into our platforms to promote meaningful business impact. Your expertise will ensure our AI solutions are scalable, secure, and aligned with strategic goals.

Job Responsibilities

• Design, build, and launch applications and agentic AI systems powered by large language models
• Create autonomous AI agents to break down complex tasks and interact with various tools
• Apply advanced prompt engineering and refine models using Retrieval-Augmented Generation
• Collaborate with data analytics, technology, governance, and product teams to enhance solutions
• Champion best practices for security, compliance, and ethical AI using AWS technologies
• Stay current with advancements in generative and agentic AI to inform solution development

Required Qualifications, Capabilities, and Skills

• Extensive experience in modern application development, including containerized solutions
• Proven ability to implement agentic AI frameworks; experience with Google ADK or similar technologies
• Track record of designing, developing, and deploying generative AI solutions in a corporate environment
• Proficiency in AWS core services, including EKS, S3, Athena, RDS, Bedrock, Lambda, and Glue
• Deep understanding of large language models, prompt engineering, RAG, and model fine-tuning
• Advanced proficiency in Python programming
• Exceptional analytical and problem-solving skills
• Strong communication skills to articulate complex AI concepts to technical and non-technical audiences

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

Job Responsibilities:

• Entering and reporting schedule and exception activity, providing management with performance reports relating to forecasting, scheduling, service level and specialist performance, while using eWorkforce Management (eWFM), Real Time Adherence (RTA), and/or other various software applications to perform duties. Real time monitoring of service level.
• Identify need to increase or decrease off-phone time and employee movement in order to optimize service levels, communicate changes to call center management, and then implement changes as required
• Plan and influence the participation of all off-phone activities for specialist meetings, coaching, and department initiatives.
• Maintain real time schedules and complete real time analysis
• Faciliate daily status calls with the business
• Supports business with Tier 1 troubleshooting for business interruption and escalation as appropriate

Required Qualifications, Capabilities, and Skills:

• 2+ years’ experience in Workforce as an Real Time Analyst.
• Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning practices
• Excellent written and oral communication skills
• Strength in quantitative analysis, critical thinking, problem solving, and innovation
• Highly detail oriented, ability to work on multiple projects/tasks simultaneously, manage time, and prioritize to complete a project/task
• Must be flexible with work schedule to accommodate business needs
• Comfortable with a fluid business environment, changing job priorities, and working with people at a variety of levels internally and externally with the ability to work independently and/or in a group
• High proficiency in Microsoft Office products (Excel, Word, PowerPoint, etc.)

Preferred Qualifications, Capabilities, and Skills:

• Proficiency with eWFM scheduling software and/or WFO
• Experience with Automatic Call Distribution (ACD) and/or Call Management System (RTP/Pulse) systems and reports
• College degree or similar work experience preferred.
• Preferred skills like VBA, Macro, Tableau & Alteryx.

Job Responsibilities:

• Lead development of UiPath, Alteryx, Tableau, and Python automation initiatives
• Manage the Automation Development Team for COS, ensuring ongoing tool enhancements
• Collaborate on new platform and technology initiatives supporting COS
• Support controls and governance to ensure audit-readiness of automation efforts
• Develop complex automation solutions from scripting to post-implementation care
• Provide technical mentoring and coaching for junior team members
• Enhance team technical capabilities and foster continuous learning
• Visualize and communicate data for automation initiatives
• Develop firmwide standard automation using UiPath, Alteryx, and Tableau
• Inspire a culture of innovation and technology execution
• Review large-scale initiatives and contribute to future-state strategy

Required qualifications, skills, and capabilities

• 3 years’ experience in holding a position of Senior Developer
  , technical mentoring, technical development coach
  or at similar capacity
• Minimum of 5 years’ solid experience
  in coding scripting and strong knowledge about development life cycle for
  UiPath
• Proven experience in building capabilities and expertise of an automation configuration
• Holding strong technical backroad for Alteryx, Tableu, Phyton
• Excellent communication skills both written and verbal
• Demonstrated, consistent executive presence with the ability to adapt to the evolving needs in the COS organization
  

Preferred qualifications, skills, and capabilities

• Holding good technical network of vendors for industry leading tools such as UiPath, Alteryx, Tableu, Phyton
• Technical certification in automation tools
• Technical certification for project delivery such as ITIL, PMP, PSM, Product Owner
• Background in Consultancy or Service Delivery for automation to a financial organization
• Graduate of Computer related course

Internal Application Eligibility Requirements

TENURE:

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

Meets satisfactory performance standards as defined by the firm

Not under Performance Coaching (formerly known as PIP)

CORRECTIVE ACTION:

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the . You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or LOB specific guidelines.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.