דרושים Voice Customer Analyst ב-F5 ב-Mexico, Guadalajara
F5 Data Analyst - Business Intelligence Mexico, Jalisco, Guadalajara
Job Summary:
The ideal candidate will bring 5+ years of experience in data analysis, reporting, and business intelligence, with a demonstrated ability to work with large, complex datasets from diverse repositories. This individual will proactively identify data gaps, propose and implement solutions, and synthesize improved data with industry knowledge to deliver high-impact recommendations to business leaders.
Key Responsibilities:
Analyze global Services Renewals data to uncover trends, forecast performance, and support revenue optimization strategies.
Design, build, and maintain dashboards and reports that surface key performance indicators (KPIs) related to renewals, churn, upsell, and customer retention.
Collaborate cross-functionally with Renewals, Sales, Customer Success, and Finance teams to deliver insights that improve forecasting accuracy and operational execution.
Manage an intake queue for ad hoc and strategic data requests, partnering with business leaders to clarify needs, propose analytical approaches, and drive solutions through to delivery.
Support weekly and quarterly business reviews by delivering timely, accurate reporting and insight packages that inform executivedecision-making.
Work with large, complex datasets from multiple systems, ensuring data integrity, consistency, and usability across platforms.
Proactively identify data gaps and quality issues, propose solutions, and lead remediation efforts to enhance analytical accuracy and business impact.
Continuously explore data to uncover new opportunities, develop hypotheses, and recommend strategies that improve customer retention and revenue performance.
Leverage BI tools (e.g., Power BI, Tableau, Looker) and SQL to automate reporting, streamline workflows, and scale analytics capabilities.
Contribute to the development and refinement of predictive models that assess customer renewal behavior and risk indicators.
Identify opportunities to apply Artificial Intelligence (AI) and machine learning tools to enhance forecasting, automate insights, and optimize customer success strategies.
Stay current on emerging AI technologies and proactively recommend innovative solutions that improve analytical efficiency, insight generation, and strategicdecision-making.
Skills / Knowledge / Abilities:
Advanced proficiency in SQL and data visualization tools such as Power BI, Tableau, and Looker , with the ability to build scalable, user-friendly dashboards.
Proven experience extracting, transforming, and analyzing large, complex datasets from multiple systems, ensuring data quality and consistency.
Strong analytical thinking and problem-solving skills, with a proactive mindset for uncovering insights and driving business outcomes.
Demonstrated ability to build and apply predictive models to assess customer behavior, renewal likelihood, and churn risk, using statistical or machine learning techniques.
Ability to translate data into strategic recommendations , combining analytical rigor with business acumen and industry context.
Experience supporting Customer Success, Renewals, or subscription-based business models ; familiarity with churn, retention, and upsell analytics is highly preferred.
Effective communicator with the ability to present insights clearly to both technical and non-technical stakeholders, including senior leadership.
Skilled in managing multiple priorities in a fast-paced, cross-functional environment , with a strong sense of ownership andaccountability.
Familiarity with CRM and ERP systems such as Salesforce, Oracle, or SAP.
Working knowledge of data warehousing and cloud platforms (e.g., Snowflake, BigQuery, Azure)
Ability to identify and apply AI and machine learning tools to enhance forecasting, automate insights, and improve strategicdecision-making.
Qualifications:
Bachelor’s degree in Business, Data Analytics, Statistics, Computer Science, or related field.
5+ years of relevant experience in data analytics, preferably in services, subscription, or renewals-focused environment
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
משרות נוספות שיכולות לעניין אותך
F5 Data Analyst/BI III Mexico, Jalisco, Guadalajara
The ideal candidate will bring 5+ years of experience in data analysis, reporting, and business intelligence, with a demonstrated ability to work with large, complex datasets from diverse repositories. This individual will proactively
Key Responsibilities:
Analyze global Services Renewals data to uncover trends, forecast performance, and support revenue optimization strategies.
Design, build, andmaintaindashboards and reports that surface key performance indicators (KPIs) related to renewals, churn, upsell, and customer retention.
Collaborate cross-functionally with Renewals, Sales, Customer Success, and Finance teams to deliver insights that improve forecasting accuracy and operational execution.
Manage an intake queue for ad hoc and strategic data requests, partnering with business leaders to clarify needs, propose analytical approaches, and drive solutions through to delivery.
timely,accuratereporting and insight packages that inform executive decision-making.
Work with large, complex datasets from multiple systems, ensuring data integrity, consistency, and usability across platforms.
identifydata gaps and quality issues, propose solutions, and lead remediation efforts to enhance analytical accuracy and business impact.
Continuously explore data to uncover new opportunities, develop hypotheses, and recommend strategies that improve customer retention and revenue performance.
Leverage BI tools (e.g., Power BI, Tableau, Looker) and SQL to automate reporting, streamline workflows, and scale analytics capabilities.
Contribute to the development and refinement of predictive models that assess customer renewal behavior and risk indicators.
opportunities to apply Artificial Intelligence (AI) and machine learning tools to enhance forecasting, automate insights, andoptimizecustomer success strategies.
Stay current on emerging AI technologies and proactively recommend innovative solutions that improve analytical efficiency, insight generation, and strategic decision-making.
Skills / Knowledge / Abilities:
proficiencyin SQLand data visualization tools such asPower BI, Tableau,andLooker, with the ability to build scalable, user-friendly dashboards.
Proven experience extracting, transforming, and analyzinglarge, complex datasetsfrom multiple systems, ensuring data quality and consistency.
Strong analytical thinking and problem-solving skills, with a proactive mindset for uncovering insights and driving business outcomes.
Demonstrated ability tobuild and apply predictive models
Ability totranslate data into strategic recommendations
Experience supportingCustomer Success, Renewals, or subscription-based business models; familiarity with churn, retention, and upsell analytics is highly preferred.
Effective communicator with the ability to present insights clearly to both technical and non-technical stakeholders, including senior leadership.
Skilled in managing multiple priorities in afast-paced, cross-functional environment, witha strong senseof ownership and accountability.
Familiarity withCRM and ERP systemssuch as Salesforce, Oracle, or SAP.
Working knowledge ofdata warehousing and cloud platforms(e.g., Snowflake,BigQuery, Azure)
Ability toidentifyand applyAI and machine learning toolsto enhance forecasting, automate insights, and improve strategic decision-making.
Qualifications:
, Data Analytics, Statistics, Computer Science, or related field.
5+ years of relevant experience in data analytics, preferably in services, subscription, or renewals-focused environment
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
משרות נוספות שיכולות לעניין אותך
F5 Principal Customer Success Manager SaaS Mexico, Jalisco, Guadalajara
Responsibilities
- Ensure the success of F5 Distributed Cloud customers by providing oversight, adoption recommendations, and risk management.
- Maintain an expert-level understanding of F5 Distributed Cloud solutions and educate customers on new features and releases, ensuring they derive maximum value from our products and drive expansion opportunities.
- Develop and execute comprehensive success plans that drive customers to consistently achieve their strategic business outcomes.
- Lead strategic Quarterly Business Reviews with customers to ensure alignment of services with their long-term goals and objectives.
- Analyze and interpret adoption and utilization trends to provide strategic recommendations based on risk and business need.
- Conduct periodic customer health-checks to assess satisfaction and take action to ensure high retention rates.
- Identify renewal risks and collaborate with internal teams for successful renewals.
- Drive customer retention through quarterly reviews, demonstrating the value of products and services.
- Champion the voice of the customer by providing strategic feedback to internal teams about products, pain points, and service experience.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Skills & Experience
- Proven experience in a customer-facing role involving SaaS solutions.
- Proven ability to quickly learn new technologies.
- Proven experience in a customer success/account management role, particularly with large enterprise customers.
- Proven ability to navigate sophisticated enterprise organizations, accelerate product adoption, and promote growth opportunities.
- Customer-focused approach and consultative engagement style.
- Proven experience compiling and presenting meaningful, value-rich business reviews.
- Data-driven curiosity; consistently analyzes data to uncover business insights and drive decision-making.
- Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure.
- Experience with F5 products a plus.
Qualifications?
- Bachelor’s degree in a technical or business-related field (Computer Science, Software Engineering, Business Management, Entrepreneurship).
- 8+ years of customer-facing experience in a SaaS organization, preferably with internet security, cloud, and network technologies.
- Customer obsession with a passion for ensuring customers’ success while balancing business needs.
- Excellent communication skills, including issue tracking, triaging, and crisis management.
- Deep knowledge of the Customer Success industry.
- Ability to travel up to 10% of the time.
- Proficiency in English is required.
- This position requires residency in the Pacific Standard Timezone and working Pacific Standard Timezone hours.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
משרות נוספות שיכולות לעניין אותך
F5 Voice Customer Analyst Mexico, Jalisco, Guadalajara
Key Responsibilities:
- Analyze and synthesize customer feedback using tools such as SQL, Tableau, Power BI, or similar platforms. Translate complex data into compelling visual stories that influence stakeholder decision-making and drive action.
- Identify trends and opportunities through customer data, surveys, direct feedback, and internal insights to recommend both short-term improvements and long-term strategic initiatives.
- Build scalable frameworks and methodologies for categorizing and evaluating customer sentiment across the customer journey, ensuring consistent prioritization of insights.
- Use predictive analytics and historical data to anticipate customer needs, identify risks, and recommend proactive interventions to reduce friction.
- Partner cross-functionally with Product, Customer Success, Sales, and Support teams to embed customer insights into roadmaps, service design, and operational strategies.
- Develop and deliver standardized reporting and dashboards to communicate key customer insights. Ensure reporting is adopted and used effectively by internal stakeholders.
- Provide guidance and training to teams on interpreting customer insights, encouraging a culture of customer-centricity and broad adoption of Voice of Customer practices.
- Advocate for the customer in internal strategy discussions, ensuring that their voice is represented and prioritized in business decisions.
- Maintain awareness of customer experience trends and industry benchmarks to inform internal strategies and maintain competitive differentiation.
- Collaborate with internal teams to define data requirements and refine processes to support comprehensive customer insights.
Background/Experience
- 4-5+ years of analytics experience, preferably in a customer experience, customer insights, customer success, customer research, or customer data analysis role
- Strong critical thinking skills
- Qualitative and quantitative research experience
- Strong storytelling and communication skills, both written and verbal
- Strong project planning and management skills
- Prior experience with technology products strongly preferred
- Dashboard and reporting design experience
- Tableau experience preferred, Qualtrics experience is a plus
- BA required
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
משרות נוספות שיכולות לעניין אותך
Job Summary:
The ideal candidate will bring 5+ years of experience in data analysis, reporting, and business intelligence, with a demonstrated ability to work with large, complex datasets from diverse repositories. This individual will proactively identify data gaps, propose and implement solutions, and synthesize improved data with industry knowledge to deliver high-impact recommendations to business leaders.
Key Responsibilities:
Analyze global Services Renewals data to uncover trends, forecast performance, and support revenue optimization strategies.
Design, build, and maintain dashboards and reports that surface key performance indicators (KPIs) related to renewals, churn, upsell, and customer retention.
Collaborate cross-functionally with Renewals, Sales, Customer Success, and Finance teams to deliver insights that improve forecasting accuracy and operational execution.
Manage an intake queue for ad hoc and strategic data requests, partnering with business leaders to clarify needs, propose analytical approaches, and drive solutions through to delivery.
Support weekly and quarterly business reviews by delivering timely, accurate reporting and insight packages that inform executivedecision-making.
Work with large, complex datasets from multiple systems, ensuring data integrity, consistency, and usability across platforms.
Proactively identify data gaps and quality issues, propose solutions, and lead remediation efforts to enhance analytical accuracy and business impact.
Continuously explore data to uncover new opportunities, develop hypotheses, and recommend strategies that improve customer retention and revenue performance.
Leverage BI tools (e.g., Power BI, Tableau, Looker) and SQL to automate reporting, streamline workflows, and scale analytics capabilities.
Contribute to the development and refinement of predictive models that assess customer renewal behavior and risk indicators.
Identify opportunities to apply Artificial Intelligence (AI) and machine learning tools to enhance forecasting, automate insights, and optimize customer success strategies.
Stay current on emerging AI technologies and proactively recommend innovative solutions that improve analytical efficiency, insight generation, and strategicdecision-making.
Skills / Knowledge / Abilities:
Advanced proficiency in SQL and data visualization tools such as Power BI, Tableau, and Looker , with the ability to build scalable, user-friendly dashboards.
Proven experience extracting, transforming, and analyzing large, complex datasets from multiple systems, ensuring data quality and consistency.
Strong analytical thinking and problem-solving skills, with a proactive mindset for uncovering insights and driving business outcomes.
Demonstrated ability to build and apply predictive models to assess customer behavior, renewal likelihood, and churn risk, using statistical or machine learning techniques.
Ability to translate data into strategic recommendations , combining analytical rigor with business acumen and industry context.
Experience supporting Customer Success, Renewals, or subscription-based business models ; familiarity with churn, retention, and upsell analytics is highly preferred.
Effective communicator with the ability to present insights clearly to both technical and non-technical stakeholders, including senior leadership.
Skilled in managing multiple priorities in a fast-paced, cross-functional environment , with a strong sense of ownership andaccountability.
Familiarity with CRM and ERP systems such as Salesforce, Oracle, or SAP.
Working knowledge of data warehousing and cloud platforms (e.g., Snowflake, BigQuery, Azure)
Ability to identify and apply AI and machine learning tools to enhance forecasting, automate insights, and improve strategicdecision-making.
Qualifications:
Bachelor’s degree in Business, Data Analytics, Statistics, Computer Science, or related field.
5+ years of relevant experience in data analytics, preferably in services, subscription, or renewals-focused environment
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
משרות נוספות שיכולות לעניין אותך
