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Quality Manager – Africa Tax

Your role will focus on further strengthening and innovating our existing processes, whilst enabling sustainable growth and consistent high-quality service delivery to our clients.

You will be required to:

1. Engage with leaders across our Africa business.
2. Provide consultation support for pursuit governance and engagement quality controls.
3. Support quality, independence and risk management programmes and processes.
4. Innovate existing processes, in response to our rapidly changing environment.
5. Team with a wide stakeholder group across service lines, competencies, functions and geographies.
6. Guide teams on best practice service delivery methods, tools and practices.
7. Interpret and apply EY Service Quality policies.

Your key responsibilities

The responsibilities listed in this document are not exhaustive and are flexible to accommodate the needs of the business, Africa Quality Projects and overall Firm requirements.

Amongst other things your role will include:

• Managing business risk through driving compliance to firm risk management policies and procedures, whilst achieving an appropriate balance between risk and control.
• Designing and implementing effective processes for the monitoring and management of compliance with the firm risk and quality management processes in the business.
• Enhancing and innovating the Africa Tax Service Line's current processes, promoting sustainable growth and ensuring clients consistently receive high-quality services.

• Support the Tax Quality Leader’s and other Tax Quality Managers.
• Supports strategic projects aimed at simplification of the firm’s quality and risk management policies and processes.
• Facilitates Global Tax Quality Reviews and Local internal quality reviews.
• Provides teams with best practices methodologies, tools and practices for service delivery.
• Spearheads key quality and risk management programmes and procedures.
• Improves existing procedures considering the continually changing environment.
• Collaborates with diverse stakeholders across service lines, competencies, functions and locations.
• Develops controls and governance and identifies, evaluates and manages tax-related risk.
• Advises engagement teams on tax quality-related issues.
• Aids in the creation of local policies and the implementation of global policies.
• Creates routine Tax Quality alerts and similar publications.
• Supports the maintenance of Tax Quality databases.
• Assist in supporting the near shore Regional Delivery Centre based in Mauritius.

Skills and attributes for success

• Effective communication and organizational skills.
• Use business knowledge to make recommendations that facilitate embedding processes and programs.
• Confident in identifying and raising concerns to the Regional Tax Quality Leader, regarding risks and exceptions.
• Ability to execute to plan.
• Knowledgeable on how professional services firms operate.
• Strong presentation skills.
• Strong problem-solving skills.
• Comfortable with change and being a strong change agent.
• Skilled at handling multiple projects concurrently and prioritizing appropriately.
• Ability to work in a team to achieve a common goal in the interest of the EY Global organisation.
• Ability to remain objective and independent in all risk related matters.
• Not easily influenced by domineering personalities so that the interests of EY Global is always maintained.
• Comfortable working with individuals at all levels and creating a network of relationships built on trust.
• Ability to teach others new skills.
• Ability to perform under pressure.
• Competent at interpreting, comprehending, and applying Ernst & Young policies, giving accurate and consistent guidance to others.
• Strong listening skills.
• A strong focus on quality, risk management and efficiency.

To qualify for the role, you must have.

• Minimum 5 years’ work experience in a large professional services firm environment.
• Should be a confident and dynamic individual with excellent written and verbal business communication skills.
• Be able to learn, innovate and take initiative to better enable the business.
• Initiative-taking, high-energy levels, enthusiastic
• Strong managerial and organisational skills
• High levels of integrity and confidentiality.
• High levels of assertiveness and resilience.
• Diligence and commitment to following a process with care.
• Analytical thinker
• Be proficient in MS Word, PowerPoint, Excel, and Outlook.

Ideally, you will also have

• Experience in working in a Big 4 Quality and Risk Management environment.
• Have a suitable degree/certification aligned to risk management, project management or business management.

What we look for

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to manage your role in a way that is right for you.

As a global leader in assurance, tax, transaction, and Tax services, we’re using the finance products, expertise, and systems we’ve developed to build abetter working world. That starts with a culture that believes in giving you the training, opportunities, andfreedom to make things better.Whenever you join, however long you stay, the

Your key responsibilities

Lead the execution of and compliance with EY Procurement and Supply Chain Global Policy, incl.:

• Pre-sourcing activities e.g. demand / pipeline management, make / buy decision making,
• Sourcing activities incl. support and execution of end-to-end procurement transactions,
• Post-sourcing activities e.g. ordering and invoicing support.

• Develop and manage internal business and external supplier relationships across the EY Global Delivery Services (GDS) locations (Poland and Hungary).

• Act as an advocate of Supply Chain Services (SCS) in GDS Poland and Hungary by support of implementation and operationalization of global procurement strategy, tools and transformation initiatives.
• Assist the GDS functional leaders on all the GDS Poland & Hungary requirements by facilitating any functional discussions, implementation and change management of related activities across the two GDS locations.
• Track and report through work with technical teams to align the requirements and dashboards, as well as preparation of reports for both internal and external stakeholders.
• Act as a trusted business advisor through provision of exceptional customer service and delivering seamless procurement end user experience and accomplish quantitative value through savings, cost avoidance and operational efficiencies.
• Lead and support procurement solutioning to address functional and process challenges across GDS Poland & Hungary.
• Work closely with SCS key Business Partners, including but not limited to Finance, Global Counsel’s Office and Risk Management, to minimize EY’s risk exposure and ensure full compliance with relevant policies.
• Delivery of global and team-specific key functional targets (including SLA & KPI) e.g. Quantitative Value, Speed-to-Market and Customer Satisfaction.
• Build a robust vendor ecosystem for in scope GDS locations.
• The role has a seat at the GDS Procurement Leader’s team.

Skills and attributes for success

• Business acumen and commercial skills to help leadership drive procurement and demand management strategies across a broad array of portfolios for the Global Procurement function.
• Strong procurement expertise and commercial acumen to drive sourcing and demand management strategies across a broad array of category services.
• Strong functional, technical, analytics and operations background with understanding of core procurement processes.
• Be the functional expert with capabilities to drive key projects end to end.
• Good knowledge in Microsoft office tools, especially Excel and PowerPoint.
• Good organization, analytical and problem-solving skills.
• Updated on all government notifications with respect to vendors and service providers statutory and compliance aspects.
• Reporting – awareness of key procurement metrics, able to analyze data and drive insights.
• Excellent Stakeholder and Vendor Management skills.
• Strong communication (verbal and written) and interpersonal skills – able to handle conflict situations and resolve issues satisfactorily.

To qualify for the role, you must have

• 5-7 years of relevant experience in handling Operations and large multi geographical transformation projects in similar size organizations.
• Experience in Procurement in a collaborative, high-performance environment.
• Experience in managing a large number of stakeholders.
• Experience with a global, culturally diverse organization.
• Experience working collaboratively, virtually and independently.
• Language proficiency in English and Polish (fluent).
• Work location – Wrocław, Poland (hybrid – 2 times a week from office).

Ideally, you’ll also have

• A Bachelor’s degree.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, Mexico, Philippines, Poland, Sri Lanka, Spain and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to shape the future with confidence, helping to create long-term value for clients, people and society and build trust in the capital markets.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.

You will serve as the Competency Leader for the EMEIA Insurance business area. This pivotal role encompasses practice management, client relationship development, strategic planning, and team leadership. You will be instrumental in delivering KPIs) executing go-to-market strategies, and developing innovative insurance solutions for clients in the Insurance sector. Situated at the heart of EY GDS Poland, you will be a cornerstone of a function that significantly impacts our organization, our clients, and our people—thereby sculpting your own career trajectory.
Your key responsibilities

• Mentor and lead a diverse team of insurance professionals, fostering an inclusive work environment and encouraging professional development
• Oversee the management of the insurance practice, ensuring the achievement of KPIs and continuous improvement of processes and services
• Engage in go-to-market activities to demonstrate the value and capabilities of our services to potential clients
• Cultivate and grow strong client relationships, understanding their needs and delivering tailored solutions that drive client satisfaction and business growth
• Plan and execute go-to-market strategies that align with business objectives and market trends, positioning the firm as a leader in the insurance sector
• Develop and deliver innovative insurance solutions that address the unique challenges and opportunities within the Insurance sector
• Lead and inspire a diverse team, fostering a collaborative and motivating work environment
• Ensure team members are engaged, supported, and aligned with the practice's goals and values
• Act as a thought leader in the insurance community, staying abreast of emerging trends and technologies
• Travel to customer locations as needed to support business development and client engagement activities.

Skills and attributes for success

• Experience in IT architecture and infrastructure design, sourcing approaches, IT process and cost optimization, and emerging technologies
• Strong experience in go-to-market strategies (ability to develop client proposals, project approaches, work plans, resource estimates, and cost estimates on client opportunities and pursuit)
• Proficiency in Insurance Sector tools (incl. core insurance platforms), IT tools, and Agile methodologies
• Proven track record in building and managing a CoE within a consulting or similar environment
• Excellent leadership and interpersonal skills, with the ability to mentor and manage teams of diverse skills and backgrounds
• Proven experience in managing teams of technology systems and project management within a consulting or similar environment
• Strong analytical and strategic thinking skills with the ability to develop effective strategies, identify opportunities for increased ROI, and implement effective business development strategies
• Experience developing offerings, solutions, and designs for product implementations
• Good planning and organizing skills, with the ability to see the big picture as well as focus on details and ensure errorless delivery
• Exceptional core consulting skills
• Ability to work in a continuously changing environment

To qualify for the role, you must have

• Sectorial experience in insurance, with domain knowledge on different insurance products, platforms (like Guidewire, EIS or others) and services across various lines of business
• Good knowledge of insurance processes like underwriting, claims management, risk assessment, policy administration in P&C and life
• Solid technology background — ideally having started in IT, solution delivery or systems implementation, with the ability to translate technical capabilities into business value
• 10+ years’ experience in People Management
• Capability to manage wide & international teams
• Excellent professional client-facing & communication skills, able to approach senior stakeholders using appropriate level of detail, terminology, and fit-to-purpose communication
• English skills enabling communication in teams distributed across the world (B2+).

Ideally, you’ll also have

• Front-to-back process experience within Insurance: Underwriting, Claims Management, and Process project topics: gap & process analysis, process optimization, business reengineering, STP (straight-through-processing), outsourcing
• Good experience in design, development, and testing of systems/interfaces (mappings) between external providers and insurance systems
• Technological delivery background and experience in Insurance/FS sector

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

In compliance with the requirements of the Whistleblower Protection Act, our company has established theProcedure for reporting breaches of law and undertaking appropriate follow-up actions

As an FTA Manager, you will have an opportunity to work on some of the most complex tax issues and translate them into effective tax strategies, focused on managing the impact tax has on our clients' business. You will be part of the team, focused on identifying the various cash tax savings and refund opportunities in the areas of FDII, BEAT, and GILTI planning, R&D credits, accounting methods, capitalization and cost recovery, transaction costs, inventory, and others.

Your key responsibilities

You will be part of a team serving clients in various public and private industries and sectors. You will have an opportunity to directly interface with our clients and support the day-to-day project management activities by analyzing the client data/information, and preparing the commensurate analyses. You will support and actively participate in analysis of large datasets and the related evaluation of the pertinent laws and regulations, and collaborating with firm subject matter professionals to analyze the client facts. As part of the BTS practice, you will provide guidance and direction to the associates, support them on various engagement and the related activities. You will also play an important role in delivering client engagements and working directly with BTS managers and partners to serve our clients, develop our people and grow and nurture the OneEY culture.

Skills and attributes for success

• Facilitate delivery of effective approaches to our clients' tax needs
• Apply critical and independent thinking to identify new business opportunities
• Assist in executing client engagements
• Provide timely and high-quality tax research and the related analysis, including preparation of technical memoranda
• Proactively manage projects to ensure timely delivery of high-quality analysis and client deliverables
• Support the development of client relationships
• Learn and develop specific client industry and sector knowledge
• Help to develop and guide associates by providing actionable performance feedback and ensuring team responsibilities are consistent with their developmental goals
• Build on technical competence by staying current on trends, developments and technical issues and applying them to client facts and circumstances
• Demonstrate willingness to learn and innovate through application of our current tools and emerging technologies, such as SharePoint, MS Power BI, MS Power Pivot, MS Power Query and Alteryx.

To qualify for the role, you must have

• A Bachelor's degree in accounting, finance, management information systems, or related field, as well as approximately six years of related work experience, OR a graduate degree in tax, law or management information systems, and approximately five years of related work experience
• A valid US CPA or licensed attorney designation
• Experience with preparing tax research and the related analysis
• Proficient in analyzing large datasets
• The ability to learn complex tax and industry concepts and apply them to specific client scenarios
• Good managerial, organizational, project management and verbal/written communication skills
• The ability to work well in a team environment and be comfortable supervising teams of EY personnel and client personnel
• Business and tax technical writing skills
• Proficiency with MS Excel, MS Access, and data mining tools
• Willingness to travel as needed, and working in a balanced hybrid environment

Ideally, you'll also have

• Familiarity and/or experience in the areas of the IRS tax controversy and statistical sampling
• Experience with current data analytics and visual tools, such as MS Power BI, MS Power Pivot, MS Power Query and Alteryx
• Big 4 comparable experience
• Certifications in Alteryx or Microsoft products (MSCA)
• Advanced degree, such as MST, MSA, JD, or LLM

EPM Finance Technology Transformation Lead

Join EY GDS Poland’s Finance Consulting Practice, where you will play a pivotal role in building and scaling our Enterprise Performance Management (EPM) capabilities. As a Senior Manager, you will lead strategic initiatives around EPM platforms such as, and other similar tools. You will be responsible for developing our internal competency, driving thought leadership, and supporting sale and go-to-market efforts to position EY as a leader in finance technology transformation.

Your key responsibilities

• Competency Building : Develop and expand the EPM capability within the team, including training, methodology development, and tool expertise.
• Strategic Leadership : Lead EPM transformation projects, ensuring alignment with client goals and EY’s strategic vision.
• Thought Leadership : Create and disseminate best practices, white papers, and frameworks around EPM implementation and strategy.
• Go-to-Market Strategy : Collaborate with business development teams to shape offerings, respond to RFPs, and present EY’s value proposition to clients.
• Tool Implementation : Oversee and support the implementation of EPM platforms
• Client Advisory : Advise clients on selecting and optimizing EPM tools based on their business needs and financial processes.
• Stakeholder Engagement : Build trusted relationships with senior client stakeholders, acting as a strategic advisor.
• Mentorship : Guide and mentor junior consultants, fostering a culture of excellence and innovation.
• Communication and Presentation : Deliver compelling presentations and workshops to clients and internal teams.

Skills and attributes for success

• EPM Expertise : Deep understanding of Tagetik or OneStream or Anaplan, and other EPM platforms.
• Consulting Skills : Strong analytical thinking, structured problem-solving, and project management capabilities.
• Leadership : Proven ability to lead teams and drive strategic initiatives.
• Stakeholder Management : Skilled in managing senior client relationships and influencing decision-makers.
• Change Management : Experience in leading organizational change related to finance transformation.
• Communication : Excellent verbal and written communication skills.
• Language Proficiency : Fluent in English; German or French is a plus.
• Adaptability : Comfortable working in dynamic, ambiguous environments.
• Collaboration : Strong team player with the ability to align diverse stakeholders.

To qualify for the role, you must have

• Experience : 10+ years in finance transformation, with a focus on EPM tools.
• Education : A bachelor's degree in finance, accounting, business administration, information technology, or a related field is usually required.

• Certification : Certifications in specific EPM software (e.g., Tagetik, Anaplan, OneStream, Oracle, SAP, Hyperion)

• Tool Implementation : Hands-on experience implementing EPM platforms
• Strategic Advisory : Ability to provide high-level insights and recommendations to clients.
• Leadership : Demonstrated success in leading teams and managing complex projects.
• Client Engagement : Strong track record of client-facing roles and strategic consulting.

Ideally, you’ll also have

• Language Skills : Proficiency in German or French.
• Global Experience : Experience managing cross-border projects and working in international environments.
• Industry Knowledge : Understanding of industry-specific EPM challenges and solutions.
• Additional Tools : Familiarity with other finance transformation platforms and methodologies.

What we look for

• Visionary Leadership : A leader who can shape the future of EPM within EY and for our clients.
• Innovative Mindset : A proactive approach to identifying opportunities for improvement and innovation.
• Commercial Acumen : Strong business sense and ability to align technology with financial strategy.
• Global Collaboration : Willingness to work with EY teams across geographies and industries.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

In compliance with the requirements of the Whistleblower Protection Act, our company has established theProcedure for reporting breaches of law and undertaking appropriate follow-up actions

The ideal candidate will possess a strong understanding of asset management businesses, ensuring that our processes remain compliant with industry standards. You will work closely with various stakeholders, including operations, compliance, and IT teams, to gather requirements, develop functional specifications, and facilitate the successful implementation and/or transfer of system enhancements. Your expertise in middle-office platforms such as BlackRock Aladdin, Charles River, SS&C Advent Geneva, Bloomberg PORT or SimCorp Dimension will be crucial in optimizing our workflows and ensuring seamless integration across systems.

Skills and attributes for success

• Expertise in Middle Office Platforms: Extensive experience with middle office systems such as BlackRock Aladdin, Charles River, SS&C Advent Geneva, or Bloomberg PORT, including configuration, reporting, and optimization, to ensure efficient risk management and performance measurement processes.

• Asset Management Knowledge: Strong understanding of the asset management landscape and compliance standards in the industry, enabling the identification of risks and implementation of best practices, effective solutions, and proactive responses to stakeholder requirements.

• Analytical and Problem-Solving Skills: Proven ability to analyse complex data sets, identify trends, and develop actionable insights, along with a proactive approach to troubleshooting and resolving operational issues to enhance overall efficiency and effectiveness in middle office operations.

To qualify for the role, you must have

• Minimum of 8 years of experience in middle office operations within the asset management industry or within asset management audit, or related branches.
• Proficiency in German and English (both written and spoken) is essential.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Ability to work with stakeholders and extract requirements as per specifications.

Ideally, you’ll also have

• Experience with regulatory compliance and reporting requirements in the asset management sector.
• A willingness to embrace change and adapt to evolving industry trends and technologies, along with a commitment to continuous professional development.
• Previous experience as a business analyst will be a major asset.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

In compliance with the requirements of the Whistleblower Protection Act, our company has established theProcedure for reporting breaches of law and undertaking appropriate follow-up actions