דרושים Sr Technical Writer ב-Couchbase ב-United Kingdom, Manchester

Senior Technical Writer

• Write example-rich documentation, tutorials, reference content, and release notes for developers creating applications using Couchbase offerings. Write content from scratch.
• Take a hands-on approach to learning more about our portfolio. Walk in the customers’ shoes by using our software and ensuring that the documentation reflects best practices.
• Work closely with stakeholders to ensure that features, enhancements, and changes are fully documented for ongoing releases.
• Incorporate and test code samples to help developers get up and running quickly.
• Proactively engage with Support Engineers and other stakeholders to gather feedback and iterate frequently to keep the help content relevant and up-to-date
• Write clearly in American English, using a simple, conversational tone

Qualifications

• 5-7 years experience as a technical writer or application developer.
• Experience writing in a docs-as-code workflow with Git and Asciidoc, Markdown, or similar
• Experience with databases and application development as a developer or technical writer
• Experience with Mobile programming languages such as C, .Net, Java, Javascript, Kotlin, Objective-C, and Swift as a developer or technical writer
• Experience with Cloud/SaaS/complex distributed systems or cloud-native database infrastructure
• Experience with cloud platforms such as AWS, GCP, or Azure
• Bachelor's degree in Tech/Computer Science, Technical Communication, or equivalent practical experience
• Excellent communication skills, both written and verbal
• Experience with Continuous Integration (CI) testing for code or documentation is a plus

What You’ll Do:

• Troubleshoot and solve customer issues on their deployments (on-prem and cloud)
• Support cloud deployments including monitoring and answering customer inquiries
• Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the product
• Reproduce technical issues and dive into On-Prem Enterprise and Cloud Capella platform
• Participate in product conversations with internal teams based on feedback from client interactions
• Identify and write internal and external technical articles, like typical troubleshooting steps, workarounds, or best practices
• Train as a highly knowledgeable specialist in one or more Couchbase component area(s)
• Work from a Couchbase office 3 - 5 days per week* (*if office-based)

Who You Are:

• Experienced in multi-channel technical support (4+ years of related experience)
• Experienced using Zendesk, Jira, Confluence, or similar software
• An engineer with previous technical troubleshooting and programming experience with Java, Go, Python
• Solid knowledge of Unix and Network protocols and standards (HTTP, TLS, DNS, etc)
• Strong understanding and experience with at least one cloud environment such as Amazon Web Services, Google Cloud, and/or Microsoft Azure
• Experience working with NoSQL databases or distributed systems
• Experience using Kubernetes and Docker is a plus
• Experience with alerting and monitoring tools.
• Self-motivated, detail-attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach
• An effective written and verbal communicator
• Able to work a rotating schedule that requires weekend availability

• Write example-rich documentation, tutorials, reference content, and release notes for developers creating applications using Couchbase offerings. Write content from scratch.
• Take a hands-on approach to learning more about our portfolio. Walk in the customers’ shoes by using our software and ensuring that the documentation reflects best practices.
• Work closely with stakeholders to ensure that features, enhancements, and changes are fully documented for ongoing releases.
• Incorporate and test code samples to help developers get up and running quickly.
• Proactively engage with Support Engineers and other stakeholders to gather feedback and iterate frequently to keep the help content relevant and up-to-date
• Write clearly in American English, using a simple, conversational tone

• 5-7 years experience as a technical writer or application developer.
• Experience writing in a docs-as-code workflow with Git and Asciidoc, Markdown, or similar
• Experience with databases and application development as a developer or technical writer
• Experience with Mobile programming languages such as C, .Net, Java, Javascript, Kotlin, Objective-C, and Swift as a developer or technical writer
• Experience with Cloud/SaaS/complex distributed systems or cloud-native database infrastructure
• Experience with cloud platforms such as AWS, GCP, or Azure
• Bachelor's degree in Tech/Computer Science, Technical Communication, or equivalent practical experience
• Excellent communication skills, both written and verbal
• Experience with Continuous Integration (CI) testing for code or documentation is a plus

Responsibilities:

• Collaborate with UX designers, product managers, and software engineers to understand project requirements and translate them into interactive, user-friendly interfaces.
• Design and develop responsive and visually appealing web applications and user interfaces using HTML, CSS, and JavaScript, React frameworks.
• Ensure the technical feasibility of product requirements and UX designs and optimize applications for maximum speed and scalability.
• Conduct code reviews and provide constructive feedback to team members, fostering a culture of continuous improvement.
• Stay updated with the latest industry trends, best practices, and emerging technologies in software development, and recommend their integration to enhance our products.
• Identify and address performance and compatibility issues across different browsers and platforms.
• Champion engineering best practices, standards, and guidelines within the development team.
• Collaborate with backend developers to integrate front-end interfaces with server-side logic and APIs.
• Troubleshoot and debug issues and provide timely resolutions.
• Write and encourage other engineers to write automated tests.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience).
• Proven experience as Front-End Developer, with at least 7 years of hands-on experience in building user interfaces for web applications.
• Proficiency in front-end technologies such as TypeScript, Tailwind, React, and Angular
• Solid knowledge of web performance optimization techniques and best practices.
• Ability to rapidly learn and apply emerging technologies, with a proven track record of developing effective proof-of-concepts (PoCs).
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong communication and collaboration skills, with the ability to work effectively in a team-oriented environment.
• Proven expertise in mentoring and guiding junior developers. Skilled in advising leadership on the adoption of technologies that enhance productivity, code quality, and maintainability.

Preferred Qualifications:

• Couchbase users are Software developers, so experience in designing products for software developers or databases is a plus.
• Exposure to Multi-Cloud platforms & web applications used by developers, specially database developers.
• Knowledge of Svelte component framework.
• Curious, adaptable, and fearless, with a strong willingness to explore new challenges and continuously learn in uncharted territories.
• Comfortable in a fast-paced development and deployment environment.