דרושים ב-Armis ב-Costa Rica, San José

San Jose, Costa Rica

Hybrid 3 days

The Armis Resident Engineer will be responsible for full platform management, including, but not limited, to the following activities:

• Understand the customer’s key use cases and security goals
• Collaborate with the customer’s technical team to refine and translate complex requirements into expected deliverables for each stakeholder
• Develop dashboards, dashlets, and reports that align with business requirements
• Spearhead deployment and expansion of the customer’s Armis platform
• Ensure operational uptime of the platform
• Perform deployment health checks
• Understand how the customer is utilizing the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Apply analytical skills and technical knowledge to solve product and network problems
• Collaborate with the customer’s technical teams to develop and build out use case playbooks
• Maintain knowledge of 3rd Party solutions and integrations with the Armis platform within the assigned customer environment
• Drive customer adoption
• Collaborate with internal Armis resources to drive account success
• Build trusted relationships with relevant, technical users and stakeholders
• Provide technical product training
• Deliver metrics, monthly status reports, and support the Quarterly Business Reviews
• Identify product expansion opportunities

Qualifications:

• 6+ years as a Resident Engineer, Professional Services Engineer, Consultant, or IT/Operations Engineer
• 6+ years designing, deploying, configuring, supporting, troubleshooting, and debugging SaaS deployments
• 6+ years in network engineering, architecture, or network design
• 6+ years experience working in Security/IT
• Applied knowledge of the networking industry, products, and protocols.
• Track record of successful problem solving and delivering known solutions with a high level of customer satisfaction
• Ability to work effectively in an interrupt driven environment with limited or ambiguous direction
• Proactive
• Customer first attitude
• Ability to travel as needed (exception: Centers of Excellence locations)

Technical Skills

• B.S in IT, IS, CS, MIS, (or equivalent degree)
• Moderate understanding of API based security and compliance standards
• Good level of experience in Cyber Security (Endpoint, SOAR, SIEM)
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux / CentOS)
• Moderate understanding of Python, C, C++
• Moderate level of networking experience (LAN/WAN, Routing/Switching protocols, Network Security)

The Armis Senior Resident Engineer will be responsible for full platform management, including, but not limited, to the following activities:

• Understand the customer’s key use cases and security goals
• Collaborate with the customer’s technical team to refine and translate complex requirements into expected deliverables for each stakeholder
• Develop dashboards, dashlets, and reports that align with business requirements
• Spearhead deployment and expansion of the customer’s Armis platform
• Ensure operational uptime of the platform
• Perform deployment health checks
• Understand how the customer is utilizing the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Apply analytical skills and technical knowledge to solve product and network problems
• Analyze logs and events from the solution and provide threat analysis reports, providing input and direction as applicable
• Build custom security policies and application signatures
• Collaborate with the customer’s technical teams to develop and build out use case playbooks
• Maintain knowledge of 3rd Party solutions and integrations with the Armis platform within the assigned customer environments
• Drive customer adoption
• Collaborate with internal Armis resources to drive account success
• Build trusted relationships with relevant, technical users and stakeholders
• Provide technical product training
• Deliver metrics, monthly status reports, and support the Quarterly Business Reviews
• Identify product expansion opportunities

Qualifications:

• 8+ years as a Resident Engineer, Professional Services Engineer, Consultant, or IT/Operations Engineer
• 8+ years designing, deploying, configuring, supporting, troubleshooting, and debugging SaaS deployments
• 8+ years in network engineering, architecture, or network design
• 8+ years experience working in Security/IT
• Applied knowledge of the networking industry, products, and protocols.
• Track record of successful problem solving and delivering known solutions with a high level of customer satisfaction
• Ability to work effectively in an interrupt driven environment with limited or ambiguous direction
• Proactive
• Customer first attitude
• Ability to travel as needed (exception: Centers of Excellence locations)

Technical Skills

• B.S in IT, IS, CS, MIS, (or equivalent degree)
• Expert understanding of API based security and compliance standards
• Significant experience in Cyber Security (Endpoint, SOAR, SIEM)
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux / CentOS)
• Python, C, C++ expert
• Expert at networking (LAN/WAN, Routing/Switching protocols, Network Security)

The Armis Resident Engineer will be responsible for full platform management, including, but not limited, to the following activities:

• Understand the customer’s key use cases and security goals
• Collaborate with the customer’s technical team to refine and translate complex requirements into expected deliverables for each stakeholder
• Develop dashboards, dashlets, and reports that align with business requirements
• Spearhead deployment and expansion of the customer’s Armis platform
• Ensure operational uptime of the platform
• Perform deployment health checks
• Understand how the customer is utilizing the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Apply analytical skills and technical knowledge to solve product and network problems
• Collaborate with the customer’s technical teams to develop and build out use case playbooks
• Maintain knowledge of 3rd Party solutions and integrations with the Armis platform within the assigned customer environment
• Drive customer adoption
• Collaborate with internal Armis resources to drive account success
• Build trusted relationships with relevant, technical users and stakeholders
• Provide technical product training
• Deliver metrics, monthly status reports, and support the Quarterly Business Reviews
• Identify product expansion opportunities

Qualifications:

• 6+ years as a Resident Engineer, Professional Services Engineer, Consultant, or IT/Operations Engineer
• 6+ years designing, deploying, configuring, supporting, troubleshooting, and debugging SaaS deployments
• 6+ years in network engineering, architecture, or network design
• 6+ years experience working in Security/IT
• Applied knowledge of the networking industry, products, and protocols.
• Track record of successful problem solving and delivering known solutions with a high level of customer satisfaction
• Ability to work effectively in an interrupt driven environment with limited or ambiguous direction
• Proactive
• Customer first attitude
• Ability to travel as needed (exception: Centers of Excellence locations)

Technical Skills

• B.S in IT, IS, CS, MIS, (or equivalent degree)
• Moderate understanding of API based security and compliance standards
• Good level of experience in Cyber Security (Endpoint, SOAR, SIEM)
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux / CentOS)
• Moderate understanding of Python, C, C++
• Moderate level of networking experience (LAN/WAN, Routing/Switching protocols, Network Security)

Hybrid ( 3 days per week)

• Lead and mentor a team of Customer Success Associates focused on tech touch and digital engagement.
  • Establish clear goals, metrics, and accountability for the team.
  • Foster a culture of customer-first engagement and continuous improvement.
  • Design and optimize digital-led customer journeys across lifecycle stages (onboarding, adoption, renewal).
  • Develop automated touchpoints, playbooks, and campaigns to increase product adoption and retention.
  • Partner with Marketing and Operations to deliver personalized at-scale programs (email campaigns, webinars, in-app guidance).
  • Monitor and analyze customer health scores, product usage, and adoption trends.
  • Use data to segment customers, prioritize engagement strategies, and refine playbooks.
  • Ensure escalations are handled efficiently, with clear processes and ownership.
  • Work closely with Sales, Product, and Support to align customer feedback with company initiatives.
  • Collaborate with Operations to improve tooling and reporting capabilities.
  • Provide insights to leadership on customer trends, risks, and opportunities.

• 5+ years in Customer Success, Account Management, or related role; 2+ years in a leadership or team lead capacity.
  • Experience with tech touch / digital-led success models in SaaS.
  • Strong knowledge of customer health scoring, segmentation, and lifecycle management.
  • Proficiency in CS platforms (e.g., Gainsight, Salesforce, HubSpot).
  • Excellent communication, coaching, and project management skills.
  • Executive presence and strong interpersonal skills
  • Data-driven mindset with proven ability to scale impact through automation.
  • Ability to thrive in ambiguity and prioritize in fast-paced environments.
  • Proven experience working in highly variable environments or across multiple business units.

• Experience with cybersecurity, technology risk, or information security.
• Generalized knowledge across technical security domains, including: Application Security, Vulnerability Management, Cloud Security, Security Monitoring/Detection, and Endpoint management.

• Improved Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) in tech touch segment.
  • Increased product adoption and usage across digital-led accounts.
  • Measurable efficiency gains in customer engagement at scale.
  • Strong employee engagement and development within the team.

This is a hybrid position based out of San Jose, Costa Rica. 3+ days a week in office.

Responsibilities:

Our Tier 2 Technical Support Engineer will provide second level support with a focus on our US based customers. As part of our Engineers based in the US, you’ll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers’ most pressing technical issues. You will apply your creativity and innovative ideas that best support and create a lasting experience for our customers.

As part of your day-to-day, you’ll take ownership of customer cases and troubleshoot customers’ issues. You will support our customers in making the most of our products. You will be taking on projects either within/with other teams to create a company-wide impact.

Requirements:

• At least 2 years of experience in a similar role
• Industry experience in Cyber Security, particularly network security or application security is required
• Experience with enterprise customer accounts is required
• Technical networking knowledge in TCP/IP and the application layer
• Technical experience supporting Linux-based products
• Composing SQL queries and working with Databases
• Working with Docker/Kubernetes-based environments is preferred
• Experience with Scripting languages (Bash, Python or equivalent) is preferred
• BS degree in CS or equivalent is preferred
• Enjoy working with customers using excellent communication and problem-solving skills
• Bonus: experience with ServiceNow

What you will do:

Website Management & Optimization

• Maintain and update the Armis corporate website (built on WordPress).
• Ensure site speed, uptime, and technical health (including security, broken links, and plugin updates).
• Optimize site performance for SEO, AI search, and lead generation.
• Collaborate with design and content teams to keep branding and campaigns fresh and aligned.
• Ensure mobile responsiveness and compliance with accessibility standards.

Analytics & Insights

• Monitor web traffic, user behavior, and conversion rates.
• Use tools like Google Analytics and Hotjar to analyze performance.
• Identify areas for improvement and run A/B tests to optimize UX and lead capture.

Technical Development & Support

• Implement new features and functionality (landing pages, modules, widgets, etc.).
• Coordinate with IT and external vendors on hosting and infrastructure.
• Back up site data and support basic security protocols.

• 3–5+ years of web development or website management experience (ideally in tech or SaaS).
• Strong skills in WordPress (or similar CMS), HTML, CSS, and JavaScript.
• Experience with SEO best practices and web analytics.
• Ability to prioritize tasks, solve problems, and work across teams.
• Fluent in English, both written and spoken.

- Meal Vouchers

How to Apply:

We know there is a lot to consider when applying for a new job, and quite often job descriptions provide a lot of detail for candidates… but here at Armis, we strongly encourage you to try to avoid the ​​confidence gap​.​​ We don’t expect you to meet each of the listed requirements perfectly to be considered for any of our roles.