Sr Consultant Customer Experience Tech & Industry jobs at Amazon in Japan

Key job responsibilities-Run Proof Of Concept to demonstrate all the functionalities of the eero solution.-Write white papers and tech notes highlighting eero’s best features and technologies.
-Test eero against competitors and put together a comprehensive “How to Test eero” guide for prospective partners outlining the best in-field and lab testing techniques.

- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- In depth knowledge of wifi and networking protocols
- Experience in designing, deploying and troubleshooting wired and wireless networks
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- Fluent Japanese, Business level English

- Experience working as a Solutions Architect or Sales engineer in the networking field
- Industry level certification focusing on wireless networking (CWAP or similar).
- Proficiency with wireless packet capture tools like Wireshark, omnipeek, and Ekahau.
- Proficiency with pre and post deployment site survey tools like Ekahau.
- Proficiency with wireless speed and performance testing tools like iPerf and IxChariot.
- Comfortable in at least one scripting language and using APIs to automate workflows
- Demonstrate ability to handle multiple, competing priorities in a fast-paced environment
- Analytical – able to self-serve from existing data sources and collect new data from any source as required

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
2. Providing technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About AWSDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor’s degree required
- 10+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc.
- Hands-on technical practitioner and individual contributor
- Hands-on experience working on the design, development and deployment of contact center solutions at scale

- Computer Science, Information Systems, or Engineering background preferred; Master’s degree desired
- 10+ years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment, particularly building application integration capabilities for CRM/ WFM platforms
- Professional Services or Consulting experience in highly-visible customer-facing roles
- Familiarity with Amazon Connect capabilities, benefits, and required deployment skills
- Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure.
- Enterprise call center / telecomm implementation and operations experience
- Experience implementing and optimizing AI-powered customer service solutions
- Experience with AI/ML technologies in contact center applications, including Natural Language Understanding (NLU), Natural Language Processing (NLP), prompt engineering, large language model implementation, chatbot development and optimization, and AI/ML model training and fine-tuning
- Serverless development experience including complex integrations with Amazon Lex, Lambda, Kinesis, Dynamo DB, Bedrock and 3rd party AI services
- Software Development / DevOps experience with integrating contact center platforms, CRMs, and WFMs
- Use of AWS services in distributed environments with Microsoft, IBM, Citrix, VMware, Oracle, HP, etc.
- Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations
- Responsibility for designing, implementing and operating contact centers or telecommunication infrastructures within an enterprise environment
- AWS Certified Machine Learning Engineer – Associate, AWS Certified Machine Learning - Specialty and/or AWS Certified AI Practitioner

and applications, enterprise application migrations, HPC amongst many others.
A day in the life
About AWSDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 7+ years of IT implementation experience
- Experience and technical expertise (design and implementation) in cloud computing technologies
- Experience leading the design, development and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience
- Experience developing software code in one or more programming languages (java, python, etc.)
- Strong verbal and written communication skills with stakeholders (Japanese language preferred along with English as second language)

- Experience implementing AWS services in a variety of distributed computing environments
- Experience in automation through devops scripting (e.g. shell, python, ruby, powershell)
- Experience with CloudFormation, Chef, Puppet, Salt, or Ansible in production environments

• In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.
• Enjoy working with customers for Enterprise customers across industry segments. You will have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of customers.
• Have a strong understanding of large-scale technology solutions. The ideal candidate will have past experience working as a technology executive. You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions. You will regularly take part in deep-dive education and design exercises to create world-class solutions built on AWS.
Key job responsibilities
The Solutions Architecture leader is tasked with the following four primary responsibilities:• Operating as the Customer Advisor in the sales cycle (executive sponsor for strategic programs, projects, and customers for the organization.
• Driving Organizational-wide Leadership (providing technical excellence across the organization, collaboration with the product and services teams, creating customer feedback mechanisms, modelling and scaling Amazon Culture, attracting and recruiting senior talent, leading strategic initiatives).
• People Management (identifying and growing future leaders, championing a culture of inclusion, diversity, and equity, coaching/mentoring leaders within and outside your organization.
• Operational Management (defining and executing on goals and metrics, optimizing cross-functional mechanisms, managing the rhythm of the business through Monthly Metrics, Weekly Business Reviews, and Annual Business/Operational Planning).

• 20 years of IT experience in Internet-related technologies
• 10 years of people management experience as a manager of managers
• Experience in leading large architect/engineer teams (100+ members)
• Relationships with Enterprise executives
• Direct industry experience in leading teams in infrastructure and software technologies
• Experience developing leading edge and large-scale application architectures to meet business requirements in complex environments
• Large-scale systems integration involving on-premises technology and public cloud platforms
• Sizing and scoping of core application platforms
• Public speaking experience to large audiences (1,000+ attendee’s)
• Presentation skills with a high degree of comfort with audiences of all sizes
• Native Japanese language skills and Business English language skills
• High level of comfort communicating effectively across internal and external organizations

• Hands on experience with AWS services
• Master's degree; Computer Science, Management Information Systems, or MBA desired
• Known industry thought leader
• Management experience in global organizations
• Ability to build and deliver complex keynote presentations
• Proven ability to adapt to new technologies and quickly establish credibility across a large number of technologies and industries
• Experienced technology challenger in complex scenario’s both internally and externally
• Certified professional level in all AWS certifications

Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads.As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.Key job responsibilities
Develop AI solutions for various Prime Video Recommendation and Personalization systems using Deep learning, GenAI, Reinforcement Learning, and optimization methods;Work closely with applied scientists, engineers and product managers to design, implement and launch AI solutions end-to-end;Design and conduct offline and online (A/B) experiments to evaluate proposed solutions based on in-depth data analyses;Stay up-to-date with advancements and the latest modeling techniques in the field;

- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
- Experience with large scale machine learning system or application

- 4+ years of building large-scale machine-learning infrastructure for online recommendation, ads ranking, personalization or search experience
- Experience with building large scale recommendation system
- Experience with building large scale recommendation system

We are looking for a Research Scientist with strong technical skills which includes coding and natural language processing experience in dataset construction, training and evaluating models, and automatic processing of large datasets. You will play a critical role in driving innovation and advancing the state-of-the-art in natural language processing and machine learning. You will work closely with cross-functional teams, including product managers, language engineers, and other scientists.
Key job responsibilities
Specifically, the Research Scientist will:
• Ensure quality of speech/language/other data throughout all stages of acquisition and processing, including data sourcing/collection, ground truth generation, normalization, transformation, cross-lingual alignment/mapping, etc.
• Clean, analyze and select speech/language/other data to achieve goals
• Build and test models that elevate the customer experience
• Collaborate with colleagues from science, engineering and business backgrounds
• Present proposals and results in a clear manner backed by data and coupled with actionable conclusions
• Work with engineers to develop efficient data querying infrastructure for both offline and online use cases

- PhD, or Master's degree and 4+ years of quantitative field research experience
- Experience investigating the feasibility of applying scientific principles and concepts to business problems and products
- Experience in Python, Perl, or another scripting language
- Experience with various machine learning techniques and parameters that affect their performance
- Experience analyzing both experimental and observational data sets

AWS Professional Services SRC チームは、セキュリティ戦略とロードマップの構築、アーキテクチャ設計と実装サポート、技術評価、インシデント対応、セキュリティコントロール実装サポートなど、さまざまな顧客エンゲージメントを提供できるセキュリティコンサルタントを求めています。AWS の営業、エンジニアリング、トレーニング、認定チーム、サポートチーム、およびパートナーと協力して、お客様が AWS でのセキュリティビジネスの成果を確実に達成できるよう、技術支援を提供します。これには、プリセールスの機会への貢献、顧客のセキュリティとコンプライアンス要件の理解、顧客エンゲージメントにおけるセキュリティソリューションの提案と提供が含まれます。これらの契約には、アーキテクチャやコンプライアンスのロードマップ、セキュリティガイドライン、セキュリティギャップ評価、セキュリティアーキテクチャと設計のレビュー、セキュリティ制御とサービスの実装につながる短期間のオンサイトまたはリモートプロジェクトが含まれます。As an Associate Security Consultant, you have consulting, technology management, or service operations experience in the field of Cyber Security. You have experience in the design/implementation in multiple areas of Cyber Security, such as Identity and Access management, Infrastructure Security, Data Security, Application Security or Incident Detection and Response. You’ve been hands-on as a software developer, system administrator, network engineer, or systems architect and have experience collaborating with larger delivery teams or other IT and Cyber Security professionals. You have an good technical understanding of Cloud and IT systems and are familiar with the advantages of commercial cloud, zero-trust architectures, secure software development practices, and application of advanced technologies.This role requires effective verbal and written communication skills, strong attention to detail, and the ability to work backwards from ambiguous requirements to distill vast amounts of information into clear, concise communications. The right candidate is data-driven, comfortable working effectively in a fast-paced, entrepreneurial environment, and is adaptable managing priorities and working effectively across a number of internal stakeholders. This role involves frequent engagement with both customer’s technical and business stakeholder and a candidate who can effectively influence multiple internal and external teams and is viewed as a trusted advisor.