דרושים Technical Project Manager Ii ב-Akamai ב-Japan, Yokohama

Partner with the best

As an Engagement Manager II, you will maximize value, retention and growth throughout the customer life-cycle. You will help to build, innovate and evolve customers' performance, cloud computing and security strategies. Delivering innovative outcomes for customers through efficient relationships, business acumen, and operational focus.

As an Engagement Manager II, you will be responsible for:

• Acting as the strategic driver and technical advisor to architects and technology leaders of Akamai's premier customers - leading cross-functional stakeholders, navigating complex challenges, and driving high-impact outcomes
• Partnering with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services
• Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements
• Being the central point of contact for the customer and leading account team to deliver customer success
• Responding to escalations when various program management issues arise and operational improvements to mitigate future risks
• Ensuring customer success by understanding customer's requirements, leveraging best practices and offering services that meet customer needs
  

Do what you love

To be successful in this role you will:

• Be a customer advocate passionate about delivering technical solutions
• Demonstrate experience in a customer-facing role within the Information Technology industry
• Experience working with cloud computing (AWS, GCP, Azure, etc), network technologies, web performance or media related technologies, methodologies and/or architectures
• Demonstrate communication skills and an ability to build trusting relationships with customers across various levels
• Be a team player, able to collaborate, prioritize, and solve problems in a fast changing environment
• Demonstrate experience in Program or Project management in a cross functional and technical team
  

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.

As a Major Account Executive you will be a regional expert in acquisition sales. You will be managing existing accounts as well as on-boarding new clients. Success will be clearly defined and there will be room for creativity to achieve your targets.

As a Major Account Executive, you will be responsible for:

• Fostering long-term, trusted relationships by understanding customer needs and being an advocate for Akamai
• Maintaining sales pipeline, accurate monthly and quarterly forecast to increase visibility of prospects
• Meeting bookings and revenue growth quota within the set of assigned accounts to meet and exceed forecasts
• Generating demand for additional products and services within your assigned accounts to grow existing revenue
• Working with integrated cross-functional teams to ensure customer's requirements are successfully delivered
• Having a ability to build executive level relationships with high-level customer CXOs

Do what you love

To be successful in this role you will:

• Have experience in large enterprise accounts and sales, high-touch sales and cross selling products
• Demonstrate experience of account management with short term and long term planning
• Demonstrate a good understanding of technology and the Internet, including hosting, networking a strategic landscape
• Be able to work in a collaborative, results oriented environment
• Be a self-starter, excited about working in an entrepreneurial, fast paced environment
• Have a ability to build executive level relationships with high-level customers CXO
• Have good written and verbal communication skills in Japanese
• Show an understanding of our customers businesses, pain points and how we can propose solutions

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.

Shape the future of the internet

As a Compute Technical Account Manager (TAM) you are a trusted advisor for our enterprise clients. You will ensure the successful deployment, operation, and optimization.This role requires expertise in Compute technologies, proactive approach and communication with clients. You will bridge the gap between professional services, support, engineering, and customersdriving adoption, resolving technical challenges, and ensuring client satisfaction.

As a Technical Account Manager, you will be responsible for:

• Building trusted relationships as the primary technical contact for Akamai Compute solutions - Customer Relationship Management
• Guiding design, implementation, and optimization of Akamai Compute infrastructure - Technical Expertise & Advisory
• Advocating for support, monitor environments, resolve issues, and optimize performance - Proactive Support & Issue Resolution
• Developing technical strategies leveraging Akamai Connected Cloud and Linode services - Strategic Planning and Consulting
• Conducting workshops, technical demos, and best practice training - Training & Enablement
• Representing customer needs and provide feedback to enhance Akamai Compute products - Advocacy & Feedback Loop

Do what you love

To be successful in this role you will:

• Have experience in technical account management, systems engineering, or a related role.
• Demonstrate excellent knowledge and experience with a wide variety of cloud providers, technologies and solutions
• Able to problem-solve with a customer-first mindset.
• Have communication and interpersonal skills, capable of simplifying complex technical topics for various audiences.
• Able to communicate in Japanese & English.
• Have supported enterprise customers or working in a customer-facing technical role.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

As a Technical Support Engineer, you will be responsible for:

• Leading investigations on Akamai's Guardicore Micro segmentation and Zero Trust product for customers.
• Learning and gaining in-depth experience in Micro-segmentation and zero trust network security.
• Build and maintain strong relationships with large enterprise customers, acting as their primary point of contact for technical inquiries and issues.
• Owning the problem resolution and collaborating with internal teams.
• Analyzing technical issues and proposing solutions to prevent issues.
• Working closely with Engineering teams on customer issues.

Do what you love

To be successful in this role you will:

• Have extensive experience of providing technical solutions and support for enterprise customers.
• Have prior experience serving as an Escalation Engineer working with Support engineers, R&D and QA teams.
• Have knowledge of the following technologies: Linux Operating System (Mandatory), Windows Operating System (Mandatory), Basic Networking, Virtualization, Cloud Technologies, K8S, Databases (Elasticsearch, MongoDB, PostGreSQL)
• Have high availability and ability to cultivate a mindset focused on responsiveness.
• Have excellent communication skills, with the ability to convey complex technical information to both technical and non-technical stakeholders.
• Strong interpersonal skills with a customer-focused attitude and the ability to build and maintain professional relationships.
• Possess native Japanese competency with business level English, both spoken and written

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

If no date is displayed, applications are being accepted on an ongoing basis until the job is filled.

Become a trusted advisor

Focusing on integration, you will be a trusted advisor to customers. You will manage their engagement with our platform and building technical solutions across all Akamai products. In a high-impact, dynamic environment you'll be project managing, problem-solving. You will built close relationships with customers across many industries.

As a Technical Project Manager, you will be responsible for:

• Collaborating with the integrated accounts team to evaluate customer web architecture and deliver the best integration solution
• Ensuring customer success by focusing on best practice guidance
• Partnering with the business to review and ensure integration efficiency, high quality service and customer engagement
• Participating on internal projects to contribute to best practices, improving our methodology and quality of integrations
• Working as a central point of contact for the customer and cross-functional teams to encourage account growth
• Helping the customer to develop a long-term web application and security strategy

Do what you love

To be successful in this role you will:

• Demonstrate experience in a customer-facing role within the information technology industry
• Have experience of managing and delivering technical customer projects successfully
• Have experience in infrastructure implementation or web application related, and enterprise scale projects
• Have a natural ability to engage, influence and build trusted relationships with customers in diffucult environments
• Have excellent communication and presentation skills to articulate highly technical information in a clear and easy way
• Be Fluent in Japanese and speak English at business level

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

Partner with the best

Use your technical expertise to optimize Guardicore, enhancing security with micro-segmentation, ZTNA, and DNS Firewall protection.

As a Technical Account Manager Senior, you will be responsible for:

• Acting as the dedicated technical resource, assisting the customer with platform configuration and use case strategy
• Advising technical challenges and collaborate with Guardicore's services and support teams to ensure speedy resolution
• Creating a complete picture of a customer's environment, processes and deployment characteristics
• Developing a success plan to align with customer objectives, driving value and growth for the customer
• Advocating for customers by coordinating with product, support, and services teams for long-term success.
• Maintain operational excellence, managing to key KPIs including Net and Gross Retention, NPS, and Customer Health

Do what you love

To be successful in this role you will:

• Have experience Enterprise Networking, Cyber Security or DevOps, in a customer facing role
• Demonstrate a working knowledge of networking protocols and basic cyber security principles
• Have troubleshooting and deployment experience with Windows and Linux environments
• Experience in building solutions with basic scripting and API (i.e. Python and REST)
• Proven ability to build relationships across all levels, from CISO to security engineers.
• Demonstrate communication and presentation skills

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.