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Flywire Application Support Engineer I United States, Massachusetts, Boston
Engage with internal employees to accurately detail issues sent to the ticketing system. Detect and solve production issues and bugs within the development environment beyond your current scope. Engage with...
Regular or Temporary:English (Required)1st shift (United States of America)Please review the following :ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be...
Focus and a sense of urgency and efficiency. Flexibility and comfort with ambiguity. Creative problem solving and critical thinking. Professionalism, maturity, and decorum. Customer Service Focus and a dedication to...
Provide first class support for a high energy creative and executive team. Provision new equipment and onboard new users and provide welcome training. Perform account provisioning and permissions assignments. Install,...
Provide subject matter expertise, confirm scope, products, and services. Assist with client call preparation by creating relationship review materials, account plans, and conducting customer research. Coordinate with Sales and implementation...
Handle Customer Interactions via inbound/outbound phone and messaging. Ensure continuous process improvement, advocating passionately on behalf of our community to influence the overall customer experience. Provide accurate, valid, and complete...
Design, develop, and deploy modern Java-based applications using cloud-native patterns and tools. Lead and contribute to the full software development lifecycle: from concept and design to testing, deployment, and support....
Engage with internal employees to accurately detail issues sent to the ticketing system. Detect and solve production issues and bugs within the development environment beyond your current scope. Engage with...
Tech Support positions are a fundamental asset within the technology industry. They are the main point of contact between the company and its customers, resolving their technical issues on a daily basis.
For those seeking a career in IT, a tech support role is a great opportunity. These positions involve solving customer inquiries and technical problems by device, application, or system. They provide questions, diagnose issues, and troubleshoot solutions to various problems.
Successful tech support professionals demonstrate a deep understanding of the technological environment and its implications. They need to possess a mastery of multiple operating systems, software solutions, networks, and databases, as well as a high level of communications skills.
At Expoint, tech support roles come in various shapes and sizes. You could join a team tasked with providing support for a wide range of systems, or specialize by supporting only a certain platform.
Moreover, tech support professionals are expected to be excellent problem solvers. They need to be able to identify and solve problems quickly and efficiently. This role also calls for someone with a great attitude and the willingness to work in a team.
If you’re looking for a career in IT, a job in tech support can be the perfect fit. At Expoint, you can find a range of tech support positions and join a leading team of professionals at the cutting edge of technological solutions.