Sony Operations Support Specialist 

United States, California, Santa Monica 

532920177

Be a part of an organization that is creator first. Committed to fueling excellence and always imagining more, while fostering a supportive culture, one where we elevate each other and act responsibly.

What You’ll Do:

• Provide first class support for a high energy creative and executive team.
• Provision new equipment and onboard new users and provide welcome training.
• Perform account provisioning and permissions assignments.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and other peripheral equipment as required.
• Perform basic break fix tasks.
• Support security teams on incident response and use of patching and anti-malware tools.
• Troubleshoot connectivity issues both wired/wireless.
• Provide global support for any SMP location as required.
• Liaise with Sony L2 & L3 teams to assist with troubleshooting and configuration of local infrastructure as required.
• Work with SMP infrastructure staff to navigate a wiring closet to patch workstations/devices into the network as appropriate.
• Have a basic understanding of SMP’s business applications and refer support requests to appropriate resources as needed, which might or might not be within SMP.
• Submit purchaserecommendations/requeststo appropriate SMP staff to ensure availability of user PCs and peripherals.
• Work in our Service Desk ticketing system.
• Document troubleshooting steps & procedures so others can leverage knowledge.
• Provide training and coaching to less experienced team members.
• Be a contributing member of a global support team.
• Maintain inventory of local assets.
• Project based work as needed.

Who You Are:

• 5+ years of related experience.
• Bachelor’s degree in a computer related field.
• Strong understanding of Windows and MAC environments.
• Have strong interpersonal skills and be able to manage expectations of a demanding user community.
• Proficient in MS Word, Excel, Outlook, and PowerPoint and Office 365 Administration.
• Experience with Service Desk ticketing systems such as Jira or ServiceNow.
• 7.5-hour business workday but variations in work volume frequently require extended working hours for evening and late-night events.
• Be familiar with basic security & privacy principles (MFA, Access Control, Asset Management, phishing, data protection, encryption)
• Broadly familiar with basic networking concept (tcp/ip, subnets, dhcp, dns)

What We Give You:

• You join an inclusive, collaborative, and global community where you can fuel the creative journey.
• A modern office environment designed to foster productivity, creativity, and teamwork.
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching.
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans.
• We invest in your professional growth & development.
• Time off for a winter recess.

The anticipated annual base salary for this position is $95,000-102,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.