Global-e Application Support Engineer 

United States, West Virginia 

144051878

This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved quickly and professionally.

Responsibilities:

• Working closely with our Engineering team and other departments in the company.
• Addressing and debugging technical issues.
• Handling escalations and resolving complex issues from customers and internal teams.
• Expanding knowledge management and mentoring junior team members.

• 2-5 years of experience as an application support engineer
• Excellent understanding of application support methodologies and tools
• Knowledge of JavaScript, HTML, CSS and other client-side technologies
• Knowledge of REST API’s and experience troubleshooting with JSON/XML payloads
• Experience with SQL and experience working with relational databases
• Experience with debugging tools and log analysis
• Experience with Atlassian, Zendesk, SharePoint
• Willingness and ability to deep dive into the problem and find the root cause
• Ability to multitask and handle various priorities
• Exceptional interpersonal skills