Jobs at Global-e

What You’ll Do:

• Evaluate and understand the logistics setup of merchants, identifying the most suitable Global-e solutions to optimise their international shipping processes.
• Be a logistics subject matter expert for both internal teams (Sales, Account Managers, Solutions) and external stakeholders, providing guidance on logistics solutions and best practices for international expansion.
• Work closely with Revenue and Professional Service teams to support new and existing business opportunities. Ensure that logistics-related concerns are addressed effectively throughout the sales cycle.
• Act as the point of contact (POC) between technical and non-technical functions within the company, ensuring effective communication and smooth implementation of logistics solutions. This includes working with the technical teams to customise solutions based on merchant requirements and overseeing the practical execution of those solutions.

• 6 years+ experience in logistics management, supply chain, or a related field
• Strong technical understanding of logistics operations and global shipping processes
• Extensive knowledge in shipping and carrier offerings
• Experience working with international merchants and eCommerce platforms
• Ability to translate complex technical logistics concepts to non-technical stakeholders
• Analytical mindset with the ability to leverage data to make informed decisions
• Knowledge of international trade regulations and customs processes is a plus

RESPONSIBILITIES

• Execute repeatable delivery and continuously improve the end-to-end software delivery process.
• Bring a rigorous approach to delivering quality software
• Develop and promote a learning culture in the organization that understands failure is a mandatory component of success
• Attract and retain exceptional talent to grow our current engineering team
• Coach engineers to grow them professionally
• Team career development and performance management
• Collaborate with the technology leadership team and cross functional leaders to ensure we continue to build great products and deliver significant value to merchants

• 7+ years of experience leading an engineering organization building business-critical, complex products
• Exceptional architecture abilities and experience with architectural patterns of large, high-scale distributed applications
• Shipped several large-scale projects with multiple dependencies across teams
• Strong organizational and analytical skills to lead teams in a variety of complex tasks
• A consistent track record of creating a high-performing, collaborative culture that delivers high-quality products
• Track record in partnering with recruiting to build incredible engineering teams
• Track record of coaching experienced and emerging managers and senior individual contributors
• Excellent communication skills and can create alignment with other leaders and decision makers in a fast-moving environment
• SaaS, logistics, or ecommerce experience a plus

Responsibilities:

• Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process.
• Develop a trusted advisor relationship with key accounts, mainly with C-levels.
• Generate revenue though up-selling and cross-selling existing accounts.
• Proactively identify expansion opportunities in addition to any red flags.
• Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
• Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
• Build and maintain strong and long-lasting client relationships.

• At least 1+ years experience in an Account Management or Customer Success Manager role.
• Prior B2B experience in a software, logistics or SaaS company preferred.
• Proven ability to manage multiple projects at a time.
• Experience in generating revenue by expanding on an existing book-of-business.
• Experience in delivering client-focused solutions based on customer needs.
• Strong analytical skills with the ability to present data and trends to internal and external clients.
• Excellent verbal and written English communications skills.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
• Excellent listening, negotiation and presentation skills.
• BA/BS degree or equivalent preferable.
• With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary.

Responsibilities

• Manage the entire sales process from demo to closing by partnering with internal teams such as Sales Development Executives, Solutions Engineers, Partnership Managers etc.
• Increase our market share in the region by growing our net new business.
• Negotiate pricing and business terms with small to medium sized Ecommerce retailers by selling value as well as ROI.
• Build lasting, consultative relationships with C-level executives in customer prospects.
• Analyse customers’ existing cross-border models to develop a deep understanding of their needs and business.
• Consistently deliver on quarterly forecast commitments by achieving or exceeding sales quotas.
• Forecast and manage your sales pipeline to meet revenue targets and company goals.

• 3+ years of direct B2B/B2C Business Development experience.
• Prior experience in working for an innovative and agile tech company, preferably within e-commerce, logistics/supply chain, technical/software sales
• Prior prospecting experience having led to the booking of any medium to large value deals in the UK.
• Successful history of net new business sales, with the ability to prove consistent delivery against targets.
• Able to identify and key enter in the appropriate contact details within a business.
• Proven ability to manage multiple prospects at a time.
• Excellent communication and presentation skills in English.

This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved quickly and professionally.

Responsibilities:

• Working closely with our Engineering team and other departments in the company.
• Addressing and debugging technical issues.
• Handling escalations and resolving complex issues from customers and internal teams.
• Expanding knowledge management and mentoring junior team members.

• 2-5 years of experience as an application support engineer
• Excellent understanding of application support methodologies and tools
• Knowledge of JavaScript, HTML, CSS and other client-side technologies
• Knowledge of REST API’s and experience troubleshooting with JSON/XML payloads
• Experience with SQL and experience working with relational databases
• Experience with debugging tools and log analysis
• Experience with Atlassian, Zendesk, SharePoint
• Willingness and ability to deep dive into the problem and find the root cause
• Ability to multitask and handle various priorities
• Exceptional interpersonal skills

We are seeking a highly organized and proactiveto support the
CEO, North America, VP of Sales & Partnerships, and VP of Client Success. In this role, you will work closely with senior stakeholders, managing day-to-day operations and gaining valuable insight into the strategic workings of the business. You will be responsible for handling and prioritizing a steady stream of requests, meetings, and travel arrangements while anticipating the leaders’ needs.

Success in this role requires exceptional organizational skills, strong judgment, and the ability to balance multiple priorities in a fast-paced environment. You should be comfortable interacting with executives and handling sensitive information with the utmost discretion.

Responsibilities:

• Calendar & Meeting Management – Efficiently manage executive calendars, scheduling and adjusting internal and external meetings as needed.
• Administrative Support – Assist senior leaders with day-to-day administrative activities, ensuring smooth operations.
• Travel Coordination – Work closely with the company’s Travel Manager to oversee complex travel and accommodation arrangements.
• Stakeholder Liaison – Serve as a point of contact for internal and external stakeholders, ensuring seamless communication.
• Document & Presentation Preparation – Drive the creation and review of spreadsheets, slide decks, and meeting agendas.
• Task & Issue Tracking – Monitor action items and key issues, driving them to resolution with integrity and accountability.
• Cross-Functional Collaboration – Work effectively with teams across multiple functions, levels, and time zones.
• Project & Special Assignments – Lead and support strategic initiatives as needed for the executive team.

• 2-4 years of experience in an executive support role within a fast-paced, dynamic environment.
• Exceptional organizational skills with the ability to manage multiple priorities and deadlines.
• Strong judgment and discretion, particularly when handling confidential information.
• Proactive problem solver with a high level of accountability and attention to detail
• Experience in a global environment with the ability to coordinate across time zones.
• Adaptability in ambiguity, with the ability to shift priorities as business needs evolve.
• Excellent communication skills, both written and verbal.

Compensation: $75,000-$80,000

The ideal candidate will partner closely with EMEA leadership to streamline operations, enhance reporting, and support data-driven decision-making. You’ll act as the trusted advisor to senior leadership, translating business problems into requirements for analysis. You will be reporting directly to the VP of Revenue Operations and Partnerships.

What You’ll Do:

• Growth Opportunity Identification
• Identify and evaluate potential growth opportunities across various markets, verticals, and business lines
• Business Case Development
• Develop robust, data-driven business cases to support our wide and highly reputable customer base
• Performance Analysis & Reporting
• Monitor KPI’s, Identify trends, patterns, and areas for optimisation across different tech platforms, markets and business strategies

• 3+ years of experience in business analysis / management consulting, preferably within a high-growth tech or SaaS company
• Bachelor’s degree in a quantitative field (Business, Economics, Finance, Engineering, Mathematics, Statistics)
• Communicating data clearly and effectively through storytelling
• Strong analytical and problem-solving skills
• Ability to analyse large datasets and draw actionable insights
• Proficiency in Excel/Power Point
• Experience using SQL is a nice to have
• Experience in e-commerce field or B2C is a plus