Support Coordinator jobs

The support coordinator role plays a critical part in any tech company. The day-to-day duties of a support coordinator involve overseeing customer service and technical support operations for a range of technology-related products and services. As a support coordinator at Expoint, you will be responsible for ensuring our valued customers receive exceptional service levels. You will be responsible for managing our technical support team, gathering customer feedback and creating customer ticketing systems and processes. You will also be responsible for responding to customer inquiries and troubleshooting product issues. You will need to have a great customer service orientation and excellent knowledge of technical support principles and guidelines. You will also be responsible for monitoring and evaluating customer service staff performance and creating customer service related training materials. Additionally, you will maximize customer service delivery across multiple customer channels and proactively identify areas that need improvement. Success in this role requires excellent problem solving, communication, and organization skills. You must be able to multitask and handle a large volume of customer inquiries, troubleshoot technical problems and handle customer escalations calmly. If you are interested in this role, you should have working experience in a similar role in the tech industry and a bachelor's degree in Computer Science or related field. You should also have experience with customer service and technical support operations, processes, and procedures. At Expoint, your skills and experience will be rewarded with a competitive salary package. This is a great opportunity to join a dynamic team and make a real difference in the success of our customers. We look forward to hearing from you!