Service Manager jobs

The service manager at Expoint is a critical role in the tech industry. This position works to support and deliver technical services to customers, helping solve client's technical problems and support their systems and networks. Service managers are responsible for leading the technical service teams through the entire customer journey, from technical scoping to billing and follow up support. The service manager provides leadership and technical direction to ensure the effective and efficient resolution of customer issues and optimizes the customer experience. They assess customer needs and ensure a positive experience for the customer and frame solutions in terms of business objectives. A successful service manager must understand changes in technology and communicate them to team members. The service manager responds to service requests, escalates issues, and monitors progress, while following up with customers whenever possible. They must be able to assess customer issues and create solutions, providing the right resources to resolve customer inquiries. The service manager is responsible for maintaining records, creating reports, and providing customer feedback to internal teams. The perfect candidate for the service manager role is highly organized, with excellent communication and collaboration skills. They should have a strong technical background in the tech industry and a good understanding of data processes and network solutions. Candidates must be flexible and able to adapt in rapidly changing environments and prioritize tasks to best resolve customer issues. To succeed in this role, the candidate must have excellent customer service skills and value customer satisfaction. Demonstrated leadership and problem-solving abilities are also essential, paired with impeccable organizational skills and the ability to prioritize and manage multiple tasks at once.