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Service Manager jobs

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4,032 jobs found
09.12.2023
JPM

JPMorgan Client Service Manager United States, Indiana

Limitless High-tech career opportunities - Expoint
Description:
Lead the Business. Help Modernize Client Experience. Product awareness / optimization. Introduces new tools / processes. Fraud prevention. Lead client transformation initiatives for operational efficiencies & Continually evaluate and enhance...
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25.11.2023
P

Philips District Service Manager United States, Pennsylvania

Limitless High-tech career opportunities - Expoint
Description:
Define, implement, and train Authorized Service Partners and/or market service and solutions delivery associates on Service delivery processes and systems tools. Monitor and improve process performance with focus on regulatory...
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30.11.2023
CG

Citi Group Client Service Manager United States, Florida, Miami

Limitless High-tech career opportunities - Expoint
Description:
Actively manage the day-to-day servicing and processing activities to ensure that the staff is delivering a high level of service and complying with corporate and regulatory policies and procedures. Interface...
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02.12.2023
JPM

JPMorgan Client Service Manager III - VP United States, New York, New York

Limitless High-tech career opportunities - Expoint
Description:
Build and maintain strong relationships with clients, providing timely and accurate responses to queries. Ensure 100% of Corporate Action election responses are received and onward processed. Daily identification of event...
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06.12.2023
BS

Boston Scientific Service Sales Manager United States, Minnesota, Arden Hills

Limitless High-tech career opportunities - Expoint
Description:
Partner to create a high performing sales culture for the service sales team. Craft service sales strategies that drive elevated capture rates, revenue growth and customer experience. Deliver sales results...
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09.12.2023
JPM

JPMorgan Client Service Sr Manager United States, California, Irvine

Limitless High-tech career opportunities - Expoint
Description:
Lead the Business. Manage a team of client Service Managers. Help Modernize Client Experience. Product awareness / optimization. Introduces new tools / processes. Fraud prevention. Lead client transformation initiatives for...
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09.12.2023
JPM

JPMorgan Client Service Senior Manager United States, California, Irvine

Limitless High-tech career opportunities - Expoint
Description:
Lead the Business. Manage a team of Client Service Managers. Help Modernize Client Experience. Product awareness / optimization. Introduces new tools / processes. Fraud prevention. Lead client transformation initiatives for...
Full job details
Limitless High-tech career opportunities - Expoint
Description:
Lead the Business. Help Modernize Client Experience. Product awareness / optimization. Introduces new tools / processes. Fraud prevention. Lead client transformation initiatives for operational efficiencies & Continually evaluate and enhance...
Full job details
The service manager at Expoint is a critical role in the tech industry. This position works to support and deliver technical services to customers, helping solve client's technical problems and support their systems and networks. Service managers are responsible for leading the technical service teams through the entire customer journey, from technical scoping to billing and follow up support. The service manager provides leadership and technical direction to ensure the effective and efficient resolution of customer issues and optimizes the customer experience. They assess customer needs and ensure a positive experience for the customer and frame solutions in terms of business objectives. A successful service manager must understand changes in technology and communicate them to team members. The service manager responds to service requests, escalates issues, and monitors progress, while following up with customers whenever possible. They must be able to assess customer issues and create solutions, providing the right resources to resolve customer inquiries. The service manager is responsible for maintaining records, creating reports, and providing customer feedback to internal teams. The perfect candidate for the service manager role is highly organized, with excellent communication and collaboration skills. They should have a strong technical background in the tech industry and a good understanding of data processes and network solutions. Candidates must be flexible and able to adapt in rapidly changing environments and prioritize tasks to best resolve customer issues. To succeed in this role, the candidate must have excellent customer service skills and value customer satisfaction. Demonstrated leadership and problem-solving abilities are also essential, paired with impeccable organizational skills and the ability to prioritize and manage multiple tasks at once.