Ebay Manager CRM AI Transformation 

United States, California, Burbank 

631530858

What you will accomplish:

• Translate strategic objectives into actionable plans and a 6-12 month testing agenda, including prioritization of use cases, success metrics, test-and-learn programs, and feedback loops for continuous optimization across content templates and capabilities.

• Partner with the CRM content team to align testing roadmaps with capability prioritization, delivering value at scale for the full CRM program.

• Collaborate with MarTech, Data Science, Recommendations, and Analytics teams to define requirements for a scalable content library (metadata, AI features, recommendations).

• Build strong partnerships and socialize the vision, roadmap, and processes with the broader team to drive consensus, clarity, and seamless execution.

• Continuously monitor and integrate industry standards and innovations to inform and elevate eBay’s roadmap.

What you will bring:

• Proven ability to translate strategic vision into actionable roadmaps, prioritize use cases, and manage test-and-learn programs.

• Expertise blending brand requirements with technical solutions to deliver personalized experiences at scale.

• Demonstrated ability to identify platform and tooling gaps, translating business needs into technical requirements.

• Track record of building collaborative partnerships across Marketing, Product, Technology, Analytics, and Brand Creative to deliver change and alignment.

• Experience leading or influencing cross-disciplinary teams, inspiring technical teams, and driving a culture of customer-centric, agile experimentation.

• 5+ years relevant experience in CRM, personalization, technical marketing, or related digital transformation roles.

The base pay range for this position is expected in the range below: