Ebay Sr. Product Manager Digital AI Chat Bot 

United States, Texas, Austin 

562688130

What You Will Accomplish:

• Develop, maintain and complete a Conversational AI product roadmap for Customer Service

• Responsible for the planning and execution throughout the product life cycle, including gathering and prioritizing customer requirements, defining the vision and ensuring delivery of high-quality features on time to achieve defined customer satisfaction goals

• Expand customer use cases that can be resolved via voice or digital AI-driven experiences and ensure a continuous feedback loop from contact centers and customers to identify difficulties and improvement opportunities

• Communicate plans and evangelize the AI-driven self-service products across the organization, drive integration and ensure desired positive impact is achieved

• Establish and refine processes to ensure quality and accuracy in the Conversational AI channels

What You Will Bring:

• 7+ years in product management with at least 3 years in an Agile environment

• 2+ years of direct experience building a successful text and/or voice conversational bot in e-commerce marketplaces

• 2+ years leading a product related to machine learning or natural language processing (NLP) applied to consumer web applications

• Experience in experimentation, building pilots, and A/B testing

• Excellent leadership and communication skills across all levels of the organization. Able to build strategic relationship across organization and levels

• Collaboration skills and attitude to develop a collaborative environment with both engineering and business resources across multiple time zones

• Possess the ability to balance innovation and operational effectiveness, able to optimize productivity and efficiency when working with your partners

• A willingness to seek answers and remain well-informed of industry offerings and emerging technologies to create a successful product and customer experience

• Track record of delivering best-in-class customer experiences

• Conversational UX Design experience a strong plus

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.