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Capital One Technical Support Specialist United States, New York, New York
Demonstrate empathy while solving customer concerns. Deliver high-quality customer support and customer satisfaction while solving complex inbound or outbound customer issues which may not have a well-documented procedure, and where...
Assist customers with assigned technical support issues that are reported via telephone, web, and email. Provide accurate analysis, troubleshooting and testing of technical issues. Ensure the highest level of communication...
Manage service programs in support of equipment installations, evaluations, relocations, upgrades, and associated activities including the monitoring, review, and debrief of Global Service Management System activities. Supports business processes by...
As a Desktop Support Specialist, you possess the technical experience necessary to install, troubleshoot, and repair desktop computers, as well as software, hardware, and peripherals. You approach technical challenges with a keen eye while remaining customer service-oriented, always striving to provide a positive and helpful customer experience.
You are knowledgeable on a wide range of computer systems, operating systems, networks, and hardware to ensure that diagnosed and resolved support requests result in lasting customer satisfaction. You understand the importance of the end-user customer experience, which guides your daily work to ensure the best customer service.
At Expoint, you will provide efficient and effective assistance to clients by responding positively to customer inquiries and issues related to both hardware and software. A typical day might involve taking clients’ calls to troubleshoot computer issues and, through remote tools or on-site visits, troubleshoot and improve their experience.
You embrace technology changes and stay abreast of all major operating systems updates and advancements in technology. Your experience and understanding of all modern tech tools keeps you ahead of the curve in providing superior customer support. With communication, interpersonal, customer service, problem-solving and troubleshooting skills, you provide an invaluable resource for customers.
The successful Desktop Support Specialist is expected to demonstrate exceptional customer service, problem-solving capabilities, accuracy, and an enthusiastic attitude that ensures client satisfaction. If you are a motivated individual who enjoys helping others, Expoint is looking for you!