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JPM
JPMorgan Technology Support II United States, Texas, Plano
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm. Improve operational stability and availability through participation in problem...
Delivers an exceptional customer experience by acting with a customer-first attitude. Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships,...
Provide resolution of all user and technology issues on the Production instance of the data solution application suite that involves tech troubleshooting on various systems and tools. Bring SRE mind-set...
DESCRIPTION:QUALIFICATIONS:Minimum education and experience required: Bachelor's degree in Computer Science, Engineering (any), or related field of study plus 3 years in the job offered or as Applications Support, Systems Developer,...
Capture all transactions accurately in the Risk Management Systems. Complete intraday and end-of-day processes, including reconciliation checks. Collaborate with operations functions and infrastructure groups. Perform and sign off on all...
Lead the development of the annual acquisition strategy and accompanying business plans, working in conjunction with teams across marketing, product, commercial, strategy, and finance. Provide detailed acquisition reports and analyses...
Assist in the creation and customization of client presentations to support Sales initiatives. Conduct data analysis to provide insights and recommendations for client development strategies. Collaborate with sales teams to...
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm. Improve operational stability and availability through participation in problem...
When it comes to desktops, desktop support plays a critical role connecting users to data, technology applications, services, and other resources they need to perform their roles. An Expoint desktop support specialist provides technical assistance to computer system users and ensures their IT needs are met.
Desktop support staff are responsible for providing technical support for computer hardware and software, developing user profiles and network protocols, troubleshooting hardware and software errors, designing customized support solution plans, and helping users to improve their computer skills and optimize their usage of computer applications. They also need to install and integrate computer systems, networks, and software in compliance with industry best practices.
To be successful in this role, candidates must be efficient and organized, have excellent problem-solving and analytical skills, and be able to handle multiple tasks and troubleshoot quickly. They must also have excellent customer service skills to properly handle user inquiries and understand their needs.
Knowledge of all desktop related software, operating systems, hardware, and networking equipment is essential, as well as experience troubleshooting common technical issues and designing innovative solutions. Experience providing technical training and maintaining accurate records is also beneficial.
Expoint desktop support specialists will have the satisfaction of knowing they are solving problems efficiently and helping users succeed. With their computer proficiency and customer service skills, they have the potential to have a positive impact on the user experience.