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Nvidia Senior HPC Support Engineer - InfiniBand NVLink United States, Texas
Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro), with...
. Learn and maintain comprehensive technical knowledge of new and improved products to prepare and present defined courses. Disseminate new information to staff, complete certifications on multiple platforms and processes,...
Drives the adoption of new technology at the customer site. Works closely with customers to demonstrate and introduce new technologies at customer sites, through Demos, on site evaluations, Joint Development...
Provide subject matter expertise, confirm scope, products, and services. Assist with client call preparation by creating relationship review materials, account plans, and conducting customer research. Coordinate with Sales and implementation...
Demonstrates depth and/or breadth of expertise in own specialized discipline or field. Interprets internal/external business challenges and recommends best practices to improve products, processes or services. May lead functional teams...
Provides systems support for engineering systems in applications or reliability labs. Supports engineering owners by working on assigned projects in conjunction with vendors, or suppliers. Acts as intermediary between customer...
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm. Improve operational stability and availability through participation in problem...
Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro), with...
When it comes to desktops, desktop support plays a critical role connecting users to data, technology applications, services, and other resources they need to perform their roles. An Expoint desktop support specialist provides technical assistance to computer system users and ensures their IT needs are met.
Desktop support staff are responsible for providing technical support for computer hardware and software, developing user profiles and network protocols, troubleshooting hardware and software errors, designing customized support solution plans, and helping users to improve their computer skills and optimize their usage of computer applications. They also need to install and integrate computer systems, networks, and software in compliance with industry best practices.
To be successful in this role, candidates must be efficient and organized, have excellent problem-solving and analytical skills, and be able to handle multiple tasks and troubleshoot quickly. They must also have excellent customer service skills to properly handle user inquiries and understand their needs.
Knowledge of all desktop related software, operating systems, hardware, and networking equipment is essential, as well as experience troubleshooting common technical issues and designing innovative solutions. Experience providing technical training and maintaining accurate records is also beneficial.
Expoint desktop support specialists will have the satisfaction of knowing they are solving problems efficiently and helping users succeed. With their computer proficiency and customer service skills, they have the potential to have a positive impact on the user experience.