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292 jobs found
27.09.2023
PP
PayPal - Desktop Support Technician United States, California, Santa Clarita
Maintain system uptime at each of the user terminals, including handheld scanners, printers,touchscreen/all-in-onePCs. Manage asset inventory and return defective equipment/parts to maintenance inventory, document customer repairs, and maintain and restock...
Provide exceptional overall experience for clients using time-sensitive, mission critical data and applications. Including educating clients on information technology issues/services. Provide operational support to global client support teams by assisting...
Work through ServiceNow incidents and requests queue. Provide support and facilitation of All Access requests. Identify process gaps and communicate alternatives to our L3 IAM teams. Act as a point...
Verify all required information is included in the Service Now ticket. Perform initial triage and troubleshooting on reported issues and perform mitigation steps when possible. Working closely with end users,...
DESCRIPTIONAbout AWSMentorship & Career GrowthWe have a career path for you no matter what stage you’re in when you start here. As we strive to become Earth’s Best Employer, we...
Delivering high quality service to JP Morgan Wealth Management employees. Using your technical knowledge and exemplary customer service skills to resolve technology issues raised via email and ServiceNow query system....
Maintain system uptime at each of the user terminals, including handheld scanners, printers,touchscreen/all-in-onePCs. Manage asset inventory and return defective equipment/parts to maintenance inventory, document customer repairs, and maintain and restock...
When it comes to desktops, desktop support plays a critical role connecting users to data, technology applications, services, and other resources they need to perform their roles. An Expoint desktop support specialist provides technical assistance to computer system users and ensures their IT needs are met.
Desktop support staff are responsible for providing technical support for computer hardware and software, developing user profiles and network protocols, troubleshooting hardware and software errors, designing customized support solution plans, and helping users to improve their computer skills and optimize their usage of computer applications. They also need to install and integrate computer systems, networks, and software in compliance with industry best practices.
To be successful in this role, candidates must be efficient and organized, have excellent problem-solving and analytical skills, and be able to handle multiple tasks and troubleshoot quickly. They must also have excellent customer service skills to properly handle user inquiries and understand their needs.
Knowledge of all desktop related software, operating systems, hardware, and networking equipment is essential, as well as experience troubleshooting common technical issues and designing innovative solutions. Experience providing technical training and maintaining accurate records is also beneficial.
Expoint desktop support specialists will have the satisfaction of knowing they are solving problems efficiently and helping users succeed. With their computer proficiency and customer service skills, they have the potential to have a positive impact on the user experience.