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Google Support Platform Specialist gTech Users Products United States, Georgia, Atlanta
Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience. 3 years of experience in coding with one or more programming languages (e.g., Java, C/C++, Python). 3...
Performs standard Tier I procedures including wafer measurement. Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed. Disassembles, cleans and rebuilds kits as part...
Lead the build of a non-dedicated client delivery team responsible for the needs of Corporate & Investment Banking’s relationships. Successfully implement and manage the new organizational model for team support,...
Perform Periodic (weekly, monthly) ticket/case review meetings. Quarterly Business Review overall ticket data preparation including SLA performance. Monitor customer Service Level Agreement performance metrics. Quarterly Business Review specific ticket summary...
Respond to user-reported issues in adherence to established Service Level Agreements. Triage customer reported issues and respond to them via ticketing system, phone or remote sessions. Perform advanced troubleshooting at...
Bachelor's degree or equivalent, plus 3+ years relevant work experience. Experience managing or leading interactive web production for a large, global organization,. Ability to manage teams and lead people that...
One of the World’s Most Ethical Companies by Ethisphere. Gender-Equality Index by Bloomberg. Workplace Pride Global Benchmark. Job CategoryCustomer Services. Posting Date02/10/2025, 09:09 PM. Locations1100 112th Avenue NE, Bellevue, Washington,...
Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience. 3 years of experience in coding with one or more programming languages (e.g., Java, C/C++, Python). 3...
When it comes to desktops, desktop support plays a critical role connecting users to data, technology applications, services, and other resources they need to perform their roles. An Expoint desktop support specialist provides technical assistance to computer system users and ensures their IT needs are met.
Desktop support staff are responsible for providing technical support for computer hardware and software, developing user profiles and network protocols, troubleshooting hardware and software errors, designing customized support solution plans, and helping users to improve their computer skills and optimize their usage of computer applications. They also need to install and integrate computer systems, networks, and software in compliance with industry best practices.
To be successful in this role, candidates must be efficient and organized, have excellent problem-solving and analytical skills, and be able to handle multiple tasks and troubleshoot quickly. They must also have excellent customer service skills to properly handle user inquiries and understand their needs.
Knowledge of all desktop related software, operating systems, hardware, and networking equipment is essential, as well as experience troubleshooting common technical issues and designing innovative solutions. Experience providing technical training and maintaining accurate records is also beneficial.
Expoint desktop support specialists will have the satisfaction of knowing they are solving problems efficiently and helping users succeed. With their computer proficiency and customer service skills, they have the potential to have a positive impact on the user experience.