Customer Advocate jobs

What you will accomplish:

• Devote yourself to ensuring customer satisfaction

• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty

• Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department

• Provide timely, empathetic support to customers through our Zendesk software, handling incoming chats and emails with care and speaking with Caramel customers over the phone

• Build strong feedback loops between customers and internal teams to continually improve customer experiences

• Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness and enhance our customer Knowledge Base/FAQ to proactively address common queries and reduce ticket volume

• Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service

What you will bring:

• 2+ years of technology customer support experience with exceptional customer service skills

• Technology or automotive industries experience

• Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications

• Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach

• Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills

• Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred

• Bachelor’s degree or equivalent a plus

Where & When You Will Work:

• Remote Hybrid - must be based in Jacksonville FL

• Remote four days per week - must be in office Wednesdays, and available for periodic (likely quarterly) in-office meetings. Office location is Southside Estates neighborhood of Jacksonville FL.

• Working Schedule: Monday - Friday, 9:00am - 5:00pm EST

The base pay range for this position is expected in the range below:

• High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

As a , you’ll be the technical quarterback for Orca’s largest and most complex customers. You’ll partner closely with executives, architects, and security teams to ensure they unlock the full value of the Orca Platform, driving adoption, expanding use cases, and shaping long-term cloud security strategies.

You’ll combine with , serving as the bridge between our customers and Orca’s product, engineering, and go-to-market teams. From on-site visits to executive workshops, you’ll ensure customers achieve measurable outcomes and see Orca as a critical part of their cloud security transformation.

• Serve as the trusted technical advisor for Orca’s most strategic customers.
• Lead customer visits, executive briefings, and technical workshops to accelerate adoption and strengthen relationships.
• Drive deployment, expansion, and operational excellence through architecture reviews and best practice guidance.
• Collaborate with customer stakeholders to align cloud security goals, compliance initiatives, and risk reduction strategies .
• Partner with Customer Success Managers to design and execute tailored success plans tied to business outcomes.
• Identify and remove technical blockers while advocating for customer needs across Product, Support, and Engineering.
• Present platform value and innovation in executive-level business reviews.
• Collaborate with Sales on renewals, expansions, and long-term strategic growth.
• Provide insights and feedback to influence Orca’s product roadmap and customer experience .

• 5+ years in customer-facing technical roles (CSE, TAM, Solutions Architect, or DevOps/Security Engineer).
• Proven experience with enterprise cloud environments (AWS, Azure, GCP).
• Hands-on knowledge of Kubernetes, containers, and CI/CD pipelines .
• Strong understanding of cloud security architecture and the CNAPP ecosystem .
• Proficiency in scripting, automation, and API integrations .
• Exceptional communication and consulting skills—able to engage both technical teams and C-level executives.
• A passion for helping customers operationalize security at scale and deliver measurable value.
• Bonus: Experience with IaC (Terraform) or Kubernetes certifications (CKA/CKAD/CKS) .

At Orca, you’ll join a passionate global team on a mission to make cloud security frictionless. You’ll work alongside innovators who challenge norms, build boldly, and care deeply about customer success.

• Respond promptly to customer queries and complaints to find solutions and defuse tension.
  

• Ensure appropriate actions are taken to resolve customers’ problems and concerns, escalating as needed.
  

• Maintain customer accounts and accurate records of customer interactions, including inquiries, complaints, or comments.
  

• Use knowledge of products, services, or assigned expertise to answer inquiries or escalate to the appropriate team.
  

• Meet or exceed program metrics (quality, NPS, attendance, phone KPIs).
  

• Follow up with customers regularly to ensure satisfaction.
  

• Respond to customer inquiries within established SLAs.
  

• Proactively identify areas of opportunity to improve service.
  

• Deliver WOW, white-glove service to every customer.
  

• Handle calls, chats, and tickets in a support center environment.
  

• Collaborate with other teams to resolve customer issues effectively.
  

• Perform other related duties as assigned (scope may change with business needs).
  

• 3–5 years of Customer Service experience.
  

• High School diploma required; Business Degree preferred.
  

• Goal-driven and able to work under pressure.
  

• Excellent problem-solving and critical thinking skills.
  

• Collaborative mindset and ability to work cross-functionally.
  

• Outstanding written and verbal communication skills, including active listening.
  

• Service-oriented with a proven track record of resolving customer concerns.
  

• Strong computer skills and ability to learn new software quickly.
  

• Mandatory : Ability to work well with other teams, think critically, and operate an Apple Mac.
  

• Preferred experience with tools/software :
  

  • Genesys Office
    

  • Google Sheets
    

  • Microsoft Office (Excel proficiency strongly preferred)
    

  • Jotform
    

• Collectibles knowledge and prior customer support experience strongly encouraged. Collectible enthusiasts welcome!
  

• Health Insurance : Eligible for Medical, Dental, and Vision coverage.
  

• 401(k) Plan : Supporting your long-term financial goals.
  

• Paid Vacation : Full-time employees receive paid time off.
  

• Fun & Engaging Environment : Team celebrations, holiday events, and team-building activities.
  

• Growth Opportunity : Join a dynamic company experiencing hyper-growth in an exciting industry.
  

The base pay range for this position is expected in the range below:

In this role, your responsibilities will include but not limited to:

• Offer a premium, personalized interaction for key clients with Intel Foundry, beginning with a simplified integration process.
• Establish a comprehensive suite of customer interaction points, instruments, and procedures to ensure an exceptional experience for every new client utilizing Foundry Services.
• Capture and refine customer specific needs and infuse them into the strategic development of Intel Foundry's service portfolio.
• Collaborate with engineering divisions and partners and manage timelines, project scope, and allocation of priorities and resources across Intel Foundry.
• Determine business process improvements necessary across the key account customers and lead implementation across Intel Foundry Work with Intel Foundry Systems team to implement Foundry Practices in our infrastructure.
• Offer a unified point of contact for all technical inquiries pre- and post-sale for these key strategic initiatives.

Minimum qualifications listed below would be obtained through a combination of industry relevant job experience, internship experience and / orschoolwork/classes/research.The preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications:

• Bachelor's degree in Electrical Engineering, Materials Science, Chemical Engineering, Chemistry, Physics, Mechanical Engineering, or in a STEM related field of Study.
• 5+ years of deep semiconductor industry experience including a strong background in technology development, product development or manufacturing.
• Silicon or packaging business /roadmaps/technology experience.
• Prior experience in customer-centricroles in the semiconductor industry.
• Experience driving business or technology transformations, including needs, concepts, and systems.

Preferred Qualifications:

• Post Graduate degree in Electrical Engineering, Materials Science, Chemical Engineering, Chemistry, Physics, Mechanical Engineering, or in a STEM related field of Study (Ph.D. or MBA highly preferred).
• Prior experience in customer-centric roles in the semiconductor industry, Intel experience preferred.

Weoffer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here:

Key Responsibilities

Performs standard Tier I procedures including wafer measurement.

Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.

Disassembles, cleans and rebuilds kits as part of kit management quality.

Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.

Able to diagnose and resolve basic technical problems.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and powertools. Additionally,because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Has developed analytical skills and application of scientific methods to perform a variety of activities

Business Expertise

• Has good understanding of how the team integrates with others

Leadership

• Has no supervisory responsibilities

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

Impact

• Impacts the quality of own work

Interpersonal Skills

• Uses communication skills to exchange of information