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Monday Customer Experience Advocate Italy, Abruzzo, Chieti 788588873
04.07.2024
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for more on what you can expect from the interview process.
About The Role
for more on what you can expect from the interview process.
- Communicate empathetically and concisely with customers from all over the world through emails, Live Chat, and over the phone
- Own 1:1 screenshare interactions with customers, troubleshooting and brainstorming creative solutions with them live
- Collaborate with our department and company teams to drive all interactions toward positive resolution
- Investigate, research, and think creatively to find solutions for our customers' complex use cases across various industries
Your Experience & Skills
- Excellent interpersonal skills that push you to uncover the customer's needs
- A positive attitude and natural empathy
- High adaptability to change and a motivation to conquer new challenges
- An autonomous work ethic and a natural sense of ownership over your success
- A willingness to examine your missteps and learn from them
- A solution-oriented mindset that won't stop until a customer is satisfied
- A tendency to approach challenging situations with a "can do" energy
- Investigative curiosity and the ability to research and self-educate
- The confidence to challenge processes, share insights, and speak up if there's a better way
- Applicants must be able to speak and write in English at a native level of fluency
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