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Monday Customer Experience Advocate Italy, Abruzzo, Chieti 788588873
04.07.2024
for more on what you can expect from the interview process.
About The Role
for more on what you can expect from the interview process.
- Communicate empathetically and concisely with customers from all over the world through emails, Live Chat, and over the phone
- Own 1:1 screenshare interactions with customers, troubleshooting and brainstorming creative solutions with them live
- Collaborate with our department and company teams to drive all interactions toward positive resolution
- Investigate, research, and think creatively to find solutions for our customers' complex use cases across various industries
Your Experience & Skills
- Excellent interpersonal skills that push you to uncover the customer's needs
- A positive attitude and natural empathy
- High adaptability to change and a motivation to conquer new challenges
- An autonomous work ethic and a natural sense of ownership over your success
- A willingness to examine your missteps and learn from them
- A solution-oriented mindset that won't stop until a customer is satisfied
- A tendency to approach challenging situations with a "can do" energy
- Investigative curiosity and the ability to research and self-educate
- The confidence to challenge processes, share insights, and speak up if there's a better way
- Applicants must be able to speak and write in English at a native level of fluency
Apply to this job
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