Gett Head Customer Experience 

Israel, Tel Aviv District, Tel Aviv-Yafo 

747565934

Responsibilities:

As part of the role, you will manage a powerful and significant unit of about 70 employees, with all that entails, to meet the service goals, examine the processes and strive for continuous improvement.

As part of the job, you will work with external suppliers and internal interfaces, deal with issues related to recruiting and retaining employees, and invest in identifying broad problems and finding high-level solutions.

The role includes focusing on the ability to create independence among users and improving the digital experience.

• 3-5 years of experience in managing a customer service center in a medium / large company - Must
• Bachelor's degree in social sciences - an advantage
• Flexibility in working hours and providing a broad response to staff
• Ability to work with interfaces throughout the company and outside it
• Ability to identify problems and provide a professional solution
• Data analysis capabilities and problems
• Managing and leading capabilities of a large Business unit
• Experience in coaching and mentoring team leaders.
• Technical experience in technical centers - an advantage.