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Cisco Customer Experience Manager Israel, Tel Aviv District, Tel Aviv-Yafo 218591153
31.03.2025
Travel required – up to 20%
Your Impact
As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.
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- Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
- Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
- Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.
- Own financials, including services revenue and margin, and make strategic financial decisions.
- Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.
Minimum Qualifications
- Knowledge of at least one technology architecture.
- 3 years of delivery experience and a solid understanding of software lifecycle practices
- Experience in developing and cultivating strong relationships with executive level customers.
- Experience leading diverse, cross-functional
- virtualteams in a collaborative, matrixed organization.
- Experience with recurring revenue concepts, margin and attrition.
- Hebrew and English language proficiency
skills and perspectives together to pursue our purpose of powering an inclusive
encouraged and supported at every stage. Our technology, tools, and culturepioneered hybrid work trends, allowing all to not only give their best, but be their best.
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