Uber Claims Advocate 

United States, West Virginia 

181816796

As a US Claims Advocate, you will investigate, manage, and submit claims for compensation that occur throughout the region in connection with the Uber app. You will also work in collaboration with our third-party insurance partners with a focus on timely routing and escalation of claims. As a subject matter expert, you will assist with more complex inquiries while mentoring fellow associates on the team.

• Investigate and submit new claims to insurance carriers by reviewing first reports of loss and supporting materials to identify insurance exposures and determine the applicable insurance policy accurately
• Demonstrate critical thinking while adhering to established claims processes
• Respond to inquiries from insurance carriers and other third parties accurately
• Exhibit a customer-focused approach when communicating with claimants, drivers, passengers, witnesses, and other involved parties
• Navigate and perform effectively within an ambiguous environment, showcasing both critical and creative thinking skills
• Demonstrate customer obsession and solid understanding of Uber’s insurance policies when communicating with all partners
• Utilize strong oral and written communication skills
• This role requires voice-to-voice contact with external stakeholders and our customers.

• High School Degree or equivalent
• Knowledge of US auto claims coverage
• 2+ years of auto claims management experience OR 1+ year of bodily injury adjusting experience

• Bachelor’s Degree preferred
• Proficiency with various computer operating systems
• Claims designation obtained or in progress is a plus
• Experience in a fast-paced environment with a focus on production and quality results
• Advanced written and verbal communication skills
• Extraordinary attention to detail
• High degree of adaptability to meet changing business needs
• Proficient in multitasking across various technology platforms
• Willingness to compromise when necessary to help the team achieve goals
• Ability to mentor Claims team members and serve as a subject matter expert in insurance and claims
• Demonstrated ability to enhance business processes in a complex claims environment

For Phoenix, AZ-based roles: The base salary range for this role is USD$59,000 per year - USD$65,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .