Customer Service jobs in United States, Missouri, Saint Louis

In this role, you will:

• Support internal and external customers with inquiries and complaints regarding financial products and services
• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
• Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
• Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
• Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
• Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Required Qualifications:

• 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of Securities Operations
• Experience with BETA, Pega and SmartStation
• Ability to read legal documents
• Experience in Deceased management process
• Ability to identify potential operational issues and legal risks
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment
• Effective organizational, multi-tasking, and prioritizing skills
• Intermediate Microsoft Office skills
• Experience working with changing priorities and deadlines
• Strong attention to detail and accuracy skills
• Solid problem solving skills
• Excellent verbal, written, and interpersonal communication skills
• Experience meeting high production and quality standards
• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, identifying complaint language, and recommending solutions

Job Expectations:

Monday Thru Friday 8am-4:30pm may varies in time

Possible overtime base on business needs, could require

Training:

• Training period will be for 4-6 weeks with continued on-the-job training.
• Training hours are 8:00 a.m. – 4:30 p.m. Monday – Friday CST. You are required to attend the full duration of this paid 4-6 weeks of training.
• We’re open from Monday - Friday, 8:00 a.m. – 4:30 p.m CST. Your regular work schedule will be based on business need and will include working at least one weekend day
• This position offers a hybrid work
• No relocation
• This position is not eligible for Visa sponsorship

• 2801 Market St, F & L Bldg - Saint Louis, MO 6310(Selected candidate must reside within a commutable distance to this location and must be able to work on-site at the posted location )

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Provide support to internal and external customers in account management, operations, documentation, and technical support
• Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with narrower impact
• Receive direction from managers and exercise judgment within defined parameters while developing understanding of the related policies, procedures, or compliance requirements
• Act as a primary support person for the customer and internal partners supporting customer services
• Provide information to managers as well as internal and external customers to resolve customer issues

Required Qualifications:

• 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Call center customer service experience in the financial services industry
• Banking or financial operations experience
• Knowledge and understanding of brokerage industry/operations
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Ability to identify and assess issues then make sound decisions
• Highly refined and professional verbal and written communications
• Ability to navigate multiple computer screens while working on the phone
• Strong analytical skills with high attention to detail and accuracy

Job Expectations:

• Training will be combination of OJT and Class
• Working hours will be M-F between the hours of 7am-6pm
• Hybrid 3/2

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support less experienced individuals in providing resolutions for client inquiries and complaints
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Perform complex administrative and customer support tasks by managing daily schedules, and provide work direction to the team
• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
• Provide subject matter expertise and interpretation of procedures to less experienced individuals
• Respond independently to complaints escalated at the highest level
• Interact with internal and external customers to resolve their issues
• Interact with the immediate Customer Resolution team to supervise day to day activities of the support Customer Resolution team
• Work within a contact center environment to support financial products and services
• Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first contact resolution

Required Qualifications, US:

• 4+ years of customer contact within a Financial Services environment, Underwriting, Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Brokerage industry experience
• Bank experience with PEGA, Hogan and SVP
• Securities Operations experience with BETA, SmartStation
• Provide subject matter expertise and interpretation of procedures to other team members
• Intermediate Microsoft Office Skills
• Strong attention to detail and accuracy skills
• Ability to navigate multiple computer systems, applications and utilize search tools to find information
• Excellent verbal, written and interpersonal communication skills
• Effective organizational, multi-tasking and prioritizing skills
• Ability to work independently, proactively, innovatively and creatively while exercising sound judgement
• Ability to work effectively, as well as independently in a team environment
• Ability to work in a fast paced deadline driven environment
• Knowledge and understanding of real-time adherence management
• Solid problem solving skills
• Strong time management skills
• Ability to flexible and adjust plans quickly to meet changing business needs
• Customer Service focus with experience actively listening, eliciting information, comprehending customer issues/needs, ability to deescalate frustrated callers and situations and recommend solutions

Job Expectations:

• Training will be (6 weeks paid) from Monday-Friday; 8:30am-4:30pm CST.
• Schedule will be based on business needs and will fall into the hours of operation (7:00am-5:00pm CST).
• Ability to work additional hours as needed
• This position is not eligible for Visa sponsorship.
• This position is hybrid
• Relocation assistance is not available for this position

• 2801 Market St, F & L Bldg - Saint Louis, Missouri 63103

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

The future is what you make it.

We have an immediate opening for a Lead Advanced Field Service Technician at our Markham office, reporting directly to the Service Manager. You will be responsible for leading successful on-site installation, servicing and repair process of complex equipment and systems, responding to and resolving service calls, providing technical support, and solving problems for Honeywell customers located across the GTA and Southern Georgian Bay.

Additional responsibilities related to the technical delivery of small service jobs, time and material work and preventive maintenance may be assigned as well. You will follow detailed work instructions and amend any outdated or incorrect instructions with the help of Engineering teams. These customers will have various products installed that fall into life safety, fire, and security systems category as well as their associated computer systems. The goal is to ensure system up-time and efficiency.

Key Responsibilities:

• Provide customer software and hardware support to remote deployment teams for a globally Integrated Solution
• Resolve customer challenges quickly and efficiently
• Conduct reactive maintenance, preventative maintenance, installation, or repair work orders
• Analyze system logs and perform routine audits to improve system performance and efficiency
• Test, calibrate, and verify system and peripheral devices.
• Verify system functional performance to ensure proper operations according to contract requirements and shop drawings/sequence of operations.
• Perform system backups and install appropriate updates and patches
• Provide software and hardware design, development and implementation support
• Assist customer with Life Cycle Management and software upgrade planning and deployment strategies
• Update customer drawings/documentation with any configuration or model changes
• Project management of and/or participation in delivery of small service or install jobs, including but not limited to, engineering, drawings, programming, documentation, installation, management of sub-contractors, start-up, testing, and customer acceptance.
• Build and maintain accurate records, reports, system configuration documentation and action lists
• Lead and document reoccurring meetings both with customer and internal
• Formal reporting and site documentation
• Mentor and train Jr. Field Service Representatives
• Respond to and resolve complex emergency service calls as required in accordance with customer contract deliverables. Complex service calls include those on integrated and multi-vendor systems.
• Ability to cover on-call rotation for sites

YOU MUST HAVE

• Post-Secondary education in related field
• Minimum of 5 years of field experience in electronics or computer programming/administration
• Training/Certification on Honeywell software programming tools
• Training/Certification on networking protocols and products
• Valid driver’s License

WE VALUE

• Advanced knowledge of Microsoft Active Directory
• Knowledge and experience working with Domain Services, Microsoft Windows Operating Systems, and Visio
• Experience with Honeywell BAS product line, security knowledge of DVM, CCTV, and Temaline
• Expertise in the Access control and CCTV fields
• Expertise working in a server-based environment
• Previous electronic security industry experience
• Previous technical / installation experience
• A solid grasp of network communications technology
• Application Programming Experience (JAVA, Apache Tomcat, VB Script)
• Extraction and manipulation of reports
• Upbeat, inventive, eager to learn, proactive with autonomous problem-solving ability
• Ability to lead, mentor and transfer knowledge
• Superb communication, interpersonal and organizational skills
• Computer Science background
• Previous customer service experience
• Technical/professional certificate
• Ability to read and interpret mechanical/electrical drawings and diagrams
• Bilingual in French and English

• JOB ID: HRD262089
• Category: Customer Experience
• Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
• Nonexempt

You will report directly to our Sr. Field Service Supervisor and you'll work on customer sites based out of our Markham, Ontario office.In this role, you will impact the success of our field service operations, customer satisfaction, and the growth of the organization. You will work with critical building management, HVAC and security systems with the opportunity to work on a range of commercial and government buildings, health care facilities, airports and correction facilities. In this role you will help our customers to use technology to improve productivity and increase the value of services provided to our many different customers.
Key Responsibilities

• Preventive Maintenance, Corrective Maintenance, and Emergency Support maintenance of customer's Honeywell Building Management System.
• Troubleshoot and solve system and process related problems.
• Perform sensor verification and calibration.
• Publish critical reporting to customers including Monthly Performance, Results Reports, Correction Action Reports.
• Actively interface with customers at all levels. Ensures customer satisfaction through oral and written communication.
• Provide 7 X 24 emergency on-call support to customer and technicians on a rotation schedule with other Honeywell Technicians.
• Manage, coordinate, and deliver small projects with minimal supervision.
• Work with Service Manager to identify and prepare pricing to be utilized in proposals to Honeywell customers.
• Provide support to Sales/Estimation Team for quoting new opportunities on building automation systems.
• Provide guidance and support to junior technicians.

This requisition is eligible for Sign-on bonus of up to $3000.

YOU MUST HAVE

• Minimum 2 years of experience in maintaining and commissioning building automation systems / HVAC controls, and energy management strategies.
• 3+ years of experience using Basic Windows and Microsoft Office experience.
• Degree / diploma in a related field.
• A valid G license.

WE VALUE

• Experience with mechanical system operations including but not limited to; chillers, boilers, VAV systems, multi-zone systems, roof-top units and air handling units
• The ability to work safely within the Honeywell/Customer Health and Safety Environment requirements.
• The ability to work effectively both individually and with a group, without need of direct supervision.
• Strong organizational and communication skills.
• Critical thinking and troubleshooting skills; capability of learning available analytic tools to solve complex system or process problems.
• Designing/Engineering of solutions to prevent reoccurring problems as knowledge is acquired.
• The capability of writing, reviewing and editing various types of technical reports.
• The ability to conduct formal meetings with customer management personnel.
• The ability to evaluate control effectiveness as knowledge is acquired.
• Having the ability to verify and calibrate sensors as well as possessing a working knowledge of sensor operations.
• Knowledge of system architecture and operations as well as applicable database items needed for basic maintenance and calibration.
• The skill to project a positive and confident attitude focused on meeting and exceeding customer expectations.

• JOB ID: req484511
• Category: Customer Experience
• Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
• Nonexempt

Sr. Field Service Supervisor

The future is what you make it.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe, and even making it possible to breathe on Mars.

Supervise a Field Service team for the Honeywell Building Solution - Service organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets, and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholders. You will act as a mentor to train and develop your team.

Key Responsibilities

• Manage a team of up to 10 direct reports to keep them motivated, trained, and recognized.
• Collect and report performance metrics
• Develop team members
• Identify opportunities for process improvement
• Assign and supervise project work
• Reach optimal customer satisfaction by achieving work in accordance with contract and customer requirements, within schedule and budget
• Achieve financial and operational objectives by targeting a zero-contract cancellation level, high margins, growth of the contract base, and driving additional billable work
• Use Service Management System tools and processes to ensure resources are effectively managed in terms of forecasting, planning, controlling, and evaluating the work of the department

YOU MUST HAVE

• Post-Secondary education in Building Automation, HVAC, Security and/or Fire
• 5+ years of experience in Mechanical, Building Automation, HVAC, Security and/or Fire industry.
• 4+ years of experience in field service technician management
• 2+ years of previous customer service experience
• Must be able to travel up to 25% of the time within Greater Toronto Area, Southern Georgian Bay, and Durham Region.
• Valid G Driver’s license required

WE VALUE

• Licensed trade certification in Building Automation, HVAC, Security and/or Fire
• Bachelor's degree valued in Engineering (Building, Electrical, Mechanical, Industrial, etc.)
• Previous people leadership experience
• Experience in building services related fields, automation, including access control, intercom, RTLS, video & cameras, fire detection, centralization/integration, and related computer and networks
• Demonstrated ability to effectively manage or lead a team
• Excellent communication skills
• Demonstrated ability to influence at varying levels across the organization
• Demonstrated ability to operate independently and collaboratively in a team
• Ability to use the experience to appropriately apply the established standards
• Ability to read and interpret building schematics and drawings

• JOB ID: HRD259516
• Category: Customer Experience
• Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
• Exempt