Honeywell Lead Advanced Field Service Technician 

United States, Missouri, St. Louis 

23904538

The future is what you make it.

We have an immediate opening for a Lead Advanced Field Service Technician at our Markham office, reporting directly to the Service Manager. You will be responsible for leading successful on-site installation, servicing and repair process of complex equipment and systems, responding to and resolving service calls, providing technical support, and solving problems for Honeywell customers located across the GTA and Southern Georgian Bay.

Additional responsibilities related to the technical delivery of small service jobs, time and material work and preventive maintenance may be assigned as well. You will follow detailed work instructions and amend any outdated or incorrect instructions with the help of Engineering teams. These customers will have various products installed that fall into life safety, fire, and security systems category as well as their associated computer systems. The goal is to ensure system up-time and efficiency.

Key Responsibilities:

• Provide customer software and hardware support to remote deployment teams for a globally Integrated Solution
• Resolve customer challenges quickly and efficiently
• Conduct reactive maintenance, preventative maintenance, installation, or repair work orders
• Analyze system logs and perform routine audits to improve system performance and efficiency
• Test, calibrate, and verify system and peripheral devices.
• Verify system functional performance to ensure proper operations according to contract requirements and shop drawings/sequence of operations.
• Perform system backups and install appropriate updates and patches
• Provide software and hardware design, development and implementation support
• Assist customer with Life Cycle Management and software upgrade planning and deployment strategies
• Update customer drawings/documentation with any configuration or model changes
• Project management of and/or participation in delivery of small service or install jobs, including but not limited to, engineering, drawings, programming, documentation, installation, management of sub-contractors, start-up, testing, and customer acceptance.
• Build and maintain accurate records, reports, system configuration documentation and action lists
• Lead and document reoccurring meetings both with customer and internal
• Formal reporting and site documentation
• Mentor and train Jr. Field Service Representatives
• Respond to and resolve complex emergency service calls as required in accordance with customer contract deliverables. Complex service calls include those on integrated and multi-vendor systems.
• Ability to cover on-call rotation for sites

YOU MUST HAVE

• Post-Secondary education in related field
• Minimum of 5 years of field experience in electronics or computer programming/administration
• Training/Certification on Honeywell software programming tools
• Training/Certification on networking protocols and products
• Valid driver’s License

WE VALUE

• Advanced knowledge of Microsoft Active Directory
• Knowledge and experience working with Domain Services, Microsoft Windows Operating Systems, and Visio
• Experience with Honeywell BAS product line, security knowledge of DVM, CCTV, and Temaline
• Expertise in the Access control and CCTV fields
• Expertise working in a server-based environment
• Previous electronic security industry experience
• Previous technical / installation experience
• A solid grasp of network communications technology
• Application Programming Experience (JAVA, Apache Tomcat, VB Script)
• Extraction and manipulation of reports
• Upbeat, inventive, eager to learn, proactive with autonomous problem-solving ability
• Ability to lead, mentor and transfer knowledge
• Superb communication, interpersonal and organizational skills
• Computer Science background
• Previous customer service experience
• Technical/professional certificate
• Ability to read and interpret mechanical/electrical drawings and diagrams
• Bilingual in French and English

• JOB ID: HRD262089
• Category: Customer Experience
• Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
• Nonexempt