Operations Analyst jobs in United States, Iowa, West Des Moines

In this role, you will:

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity

• Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim

• Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed

• Receive direction from supervisor and escalate questions or issues

• Interact with immediate team and functional area on wider range of information, plus internal or external customers

Required Qualifications:

• 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 6+ months of financial services experience

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

• Strong analytical skills with high attention to detail and accuracy

• Knowledge and understanding of DASH, First Track, Prevent, FDR, Indigo

• Outstanding problem solving and decision-making skills

• Excellent verbal, written, and interpersonal communications skills

• Basic Microsoft Office skills (Word, Excel, and Outlook)

• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

Job Expectations:

• Training will be in office Monday - Friday 8:00am - 4:30pm for 4 weeks

• Full time schedule after training will be Monday - Friday 8:00am - 4:30pm

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed

• Must work on-site at the posted work location

• This position is not eligible for Visa sponsorship

Job Location:

• 800 South Jordan Creek Parkway, West Des Moines, IA 50266

This position is not eligible for Visa sponsorship

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Participate in planning and executing a variety of programs, services, and initiatives, and monitor key indicators to ensure effective performance and control management of assigned operations or business groups
• Review basic initiatives including policy or process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities
• Receive direction from leaders and exercise independent judgement while developing an understanding of policies and procedures, best practices, and initiatives
• Collaborate and consult with mid-level managers or cross-functional business partners
• Provide work direction to lessexperienced Strategyand Execution staff

Required Qualifications:

• 6+ months of BusinessExecution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with control execution and reporting
• Demonstrated ability to evaluate risks and to communicate relevant risk to the business in a simple, decisive, timely manner
• Knowledge of BSA/AML programs including KYC, CDD, EDD, CIP and / or other related risk and regulatory disciplines
• Ability to prioritize tasks, achieve goals, and work under pressure in a dynamic and complex environment
• Excellent verbal, written, and interpersonal communication skills
• Foundational knowledge of Microsoft Office
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work independently, proactively, and creatively while exercising sound judgment
• Excellent attention to detail and accuracy skills

Job Expectations:

• Ensure quality and efficiency in execution of owned controls
• Work independently to review new & existing errors and dispositions
• Review and disposition new errors
• Continue to review errors pending resolution (backlog)
• Ensure the backlog is continuously updated with new status/updates on errors
• Continuously seek improvement and efficiency opportunities
• Partner with Data Analytics team on complicated errors
• Escalate data anomalies, submit incident tickets, as needed
• Ongoing learning about Hogan and Merchant Services systems and data

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Manage the activities of a Specialized Services and Invoicing production team.
• Engage stakeholders and internal partners associated with the Lending Operations functional area
• Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area
• Participate in the formulation and implementation of new and revised systems, policies, and guidelines
• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
• Make credit decisions and resolve issues regarding performance of a business unit or functional area to ensure business objectives are met
• Interpret and develop policies and procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management
• Collaborate and consult with Lending Operations peers, colleagues, and multiple level managers accountable for providing quality customer service to internal or external customers
• Manage allocation of people and financial resources for Lending Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience

Desired Qualifications:

• Experience leading a fast paced, demanding, and deadline driven production environment
• Proven leadership and people management experience in relationship management or operational functions
• Ability to provide leadership by coaching, training, and mentoring
• Strong knowledge and hands-on experience with equipment/vendor finance products and/or Commercial Banking products
• Experience managing projects for billing resources
• Ability to build strong relationships with our external clients
• Strong stakeholder management skills with the ability to partner effectively across business, technology, and operational teams at varying levels in the organization
• Ability to prepare and present senior level communications
• Proven track record in driving process improvements, automation, and efficiency initiatives
• Experience partnering with IT / systems engineers on enhancements or updates to department systems
• Advanced MS Office experience including working with Excel for data loading, computation for invoicing and creating pivot tables
• Experience with – IMS (Invoice Management System), InfoLease or LeaseConnect.
• Experience with Tableau or PowerBI
• Bachelor's degree in business, finance, or related field; advanced degree

Job Expectations:

• Willingness to work on-site at the stated location on the job opening
• Ability to work a hybrid work schedule – 3 days in office / 2 days remote

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in Cash and Collections
• Experience working with Loans and Leasing Accounts
• Experience with Info Lease and/or ISM
• Degree in Finance and/or Accounting
• Strong Time Management and Prioritizing skills
• Strong Attention to Detail and a High Level of Accuracy
• Strong Analytical and Problem-Solving skills.
• Independent and Self-directed Worker
• Strong verbal, written, and interpersonal communication skills
• Proficient with Microsoft Office Suite
• Ability to achieve high production and quality standards

Job Expectations:

• This position currently offers a hybrid work schedule
• Ability to work additional hours as needed

Locations:

• 801 Walnut St., Des Moines IA

Other Information:

• Position location listed above.
• Relocation assistance is not available for this position.
• This position is not eligible for Visa Sponsorship

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support management in the day-to-day supervision of less experienced team providing guidance, and resolution to issues contributing to overall effectiveness of team
• Provide feedback and present ideas for improving or implementing processes and tools within Operations group
• Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation
• Prioritize work and provide daily work leadership and mentorship to team
• Provide training and technical guidance to less experienced staff
• Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Serve as a resource to other departments on transaction structure, documentation, and company policies

Required Qualifications:

• 2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience handling Lease or Loan operations for equipment
• Experience working with contract rebooking and modification
• Experience with research system tools such as Infolease or ISM
• Experience with Commercial Banking operations
• Experience reviewing banking transactions
• Experience in Financial services, fraud, investigations, Bank Secrecy Act, anti-money laundering
• Ability to analyze and summarize large amounts of data
• Proven ability to display a willingness to learn new policies, procedures and processes
• General knowledge of entity formation verification documents
• Ability to train and lead others
• Knowledge and understanding of regulatory compliance requirements
• Strong attention to detail and accuracy skills
• Good analytical skills including analyzing complex data
• Ability to work in a fast-paced deadline driven environment
• Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint) skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to handle confidential material in a professional manner
• Ability to achieve high production and quality standards

Job Expectations:

• Ability to work additional hours as needed.
• Willingness to work on-site at one of the stated locations on the job openin
• Ability to work a hybrid work schedule – 3 days in office / 2 days remote
• Schedule 8am – 430pm

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Guide complex technology projects with broad impact for the business
• Act as key participant in the plan development for Technology Operations
• Analyze complex technical operations challenges which require in-depth evaluation
• Conduct research and create reports and presentations on findings
• Lead the development of process and operational improvements
• Be the liaison with the onshore team and ensure communication and reporting of delivery from the offshore team
• Ensure quality and security of the solutions and address remediation's as needed
• Champion continuous improvement, including devising new strategies and new opportunities
• Set performance standards for the team and ensure operations achieve or exceed performance metrics
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
• Make decisions based on the understanding of the requirements that influence projects
• Lead teams to meet deadlines and drive new initiatives
• Review, approve, and implement recommended changes to plans
• Collaborate and consult with employees to resolve initiatives and achieve technology directives
• Act as a mentor for individuals

Required Qualifications:

• 5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of incident management experience

Desired Qualifications:

• 5+ years of experience in Merchant Services Technology
• 1.5+ years of experience with 3rdparty management (Application Management for third party vendor applications)
• Experienced in using monitoring tools such as Thousand Eyes, Grafana, Splunk, and AppDynamics to monitor and maintain system health and performance
• Knowledge in developing and maintaining Business Continuity Plans to ensure system resiliency and data protection
• Familiar with supporting and optimizing Dynamics 365 CRM applications to meet business needs
• Proficient in assisting with enterprise-level audit and control documentation to support compliance and organizational standards
• Adept at using SQL server for database-related tasks, including querying and data analysis
• Skilled in managing and automating workflows within Jira to improve efficiency and streamline operations

Job Expectations:

• Ability to work a hybrid schedule
• Relocation assistance is not available for this position
• This position is not eligible for Visa sponsorship

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

A typical day consists of assisting customers and performing transactions. You will also look for opportunities to make customers lives easier by setting up self-service options and building relationships. Throughout the week, you will schedule time to review branch operations and share updated policy and procedures with branch employees. This results in the business is adhering to control expectations.