Wells Fargo Fraud & Claims Operations Representative 

Philippines, Maypajo 

856767617

In this role, you will:

• Support and capture all pertinent information from customers about their claims
• Conduct research and provide updates on status of new and existing claims
• Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
• Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
• Receive direction from team lead and escalate questions and issues to more experienced roles
• Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications:

• 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 6+ months of experience in banking & financial services.

Job Expectations:

• Must be amenable to work in shifting schedules, which includes graveyard, weekends and holidays.
• Must be open to split day-offs/ rest days.
• Must be amenable to work in McKinley, Taguig.
• Must be willing to support a voice process.
• Must be able to attend full duration of required training period
• Ability to work additional hours as needed

17 Jun 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.