Jobs in United Kingdom, London

We’re looking for a top-tier Product Manager (5+ years) to commandeer the User Experience for our Global Shipping Platform - an eCommerce engine within the eBay ecosystem that already processes 100s of millions of packages!

Develop and promote a user experience vision

• Define an aggressive frontend vision rooted in user journey maps and market insights. Champion accessibility, internationalisation, and clear design to ensure every interaction delights.

Implement Rapid Prototyping & Validation

• Partner with UX/UI to iterate wireframes, Figma flows, or lightweight HTML proofs. Facilitate design sprints and usability labs, and translate validated concepts into well-scoped stories and acceptance criteria.

Measure, Experiment & Iterate

• Own success metrics (e.g., conversion lift, adoption, time-to-purchase), instrument events and build real-time dashboards. Run A/B tests with clear hypotheses, analyse results, and refine the product continuously.

Platform-First & Developer Experience

• Build modular components and implement design-system governance for reuse. Collaborate with Engineering teams on CI/CD, feature flags to ensure rapid, safe rollouts.

Lead Cross-Functional Alignment & Storytelling

• Map sophisticated workflows end-to-end, surface quantitative and qualitative insights, and frame them in compelling narratives. Align Legal, Finance, Ops, and Marketing to unblock launches and drive adoption.

Continuous Discovery & Growth Focus

• Lead user interviews, coordinate in-product feedback, and facilitate retrospectives to find opportunities..

Ecommerce & Frontend Expertise

• 5+ years product management experience in eCommerce, launching 0 to 1 web and/or mobile products. Deep understanding of frontend architectures, native iOS/Android considerations, and internationalisation/localisation standard processes.

Customer-Obsessed

• Experience of building products with emotional intelligence for users’ mental models, constantly discovering how customers' needs change.

Creative Problem Solver

• Data-focused: you establish measurable success metrics, analyze analytics, conduct experiments, and prioritize project tasks to drive progress.

Outstanding Communicator & Facilitator

• Adept at running co-creation workshops, design sprints, and cross-disciplinary demos. You share data-driven narratives that unite teams, sway collaborators, and gain support.

Platform-oriented Problem solver

• Proven track record of building platforms that scale to new markets, new product offerings and business initiatives.

As Director of Product, Shipping Platform, you’ll guide a group of product managers spearheading innovation across web, mobile, and API surfaces. You’ll build the long-term strategy, guide execution at scale, and ensure our solutions deliver measurable business and customer impact. Collaboration, clarity, and executional excellence will define your leadership.

• Define Vision and Strategy – Develop and communicate an ambitious, data-driven product strategy that advances eBay’s logistics ecosystem and business goals.

• Drive Execution and Outcomes – Translate strategy into clear roadmaps, priorities, and measurable success metrics.

• Champion the Customer – Ensure the voice of our sellers and buyers composes every product decision.

• Lead Cross-Functional Alignment – Partner with senior leaders across engineering, design, analytics, and operations to deliver cohesive solutions at global scale.

• Build High-Performing Teams – Attract, develop, and encourage top product talent; foster a culture of ownership, inclusion, and excellence.

• 10+ years in product management, including 5+ leading teams and sophisticated global portfolios.

• Proven success delivering large-scale products in online marketplaces, logistics, or related domains.

• Strong technical depth and experience building coordinated, customer-focused solutions across multiple platforms.

• Skilled in driving alignment and clarity across matrixed, global teams.

• Problem solver with a strong analytical approach and a track record of achieving tangible results.

• Outstanding communicator and storyteller with executive presence and influence.

• Strong dedication to improving seller experiences and elevating product quality standards.

This position will conduct ad-hoc research, as well as distil insights from existing research across the markets.

This position reports to the

• Leads and executes the UK learning and research plan, becoming a consultant, consumer expert and thought leader to the UK business ensuring plans are deeply rooted in consumer centricity. Brings a point of view, provides clarity and puts the customer voice in context, connecting the dots and inspiring action.
• Drives action and impact from the insights generated with senior management serves as thought partner and consultant to the UK LT team. Translates insights into action and solutions to business problems and critical issues. ​
• Authors executive level reports and make informed recommendations to key senior business partners that lead to action.
• Builds strong relationships with a diverse set of cross-functional business partners to understand their challenges and priorities, define research roadmap, and drive actions through insight delivery.
• Gathers diverse ideas across an org and aligns on a mutually agreed upon direction.​​
• Monthly reporting on consumer metrics

• Approximately 6-8 years of related work experience in research and insights with a particular focus on consumer and/or retail.
• Have led insights projects in UK and understand UK consumers.
• Strong research and insights technical skills: Demonstrable experience designing, planning and managing primary and secondary, qualitative and quantitative research using advanced methodologies (e.g. Semiotics, Conjoint….) and the latest research techniques (eg agile, AI…)
• A proven ability to distill actionable insights from complex data and explain findings in a compelling manner. Has the ability to guide the strategic direction of the market with actionable insights and deeply rooted consumer centricity.
• Able to work on complex business issues and on projects that are related to critical business needs (e.g., insights to influence a strategic initiative). Has high level of business acumen. Understand company strategy and priorities and manages insights work with this in mind. ​
• Can manage multiple projects of longer-term duration and supports multiple internal business partners, with effective prioritization of efforts and resources.​+
• Can respectfully challenge or defend decisions and implementation. Proactively raises issues that the business needs to act upon and brings relevant insights to guide decision-making.

This role reports into the Collectibles Category Lead, who will support the delivery of the role.

What you will accomplish:

• Support the Category Managers and Lead in both scheduled weekly tasks as well as being flexible enough to pick up ad-hoc support requests.

• Lead on planning and delivering to category trading plan, liaising with both horizontal planning and merchandising and marketing partners.

• Support with new seller acquisition and converting existing eBay sellers to eBay Live.

• Collaborate with other categories, business functions and product teams to drive further engagement and help build a proposition for the consumer that highlights eBay’s points of difference in the collectibles' market.

• Deliver robust plans to optimise and drive value for buyers and sellers through brilliant and engaging experiences

• Contribute ideas and find efficiencies in ways of working to streamline team workloads.

• Develop your skill set across a range of category management principles, strategy and project management, all whilst operating within a high-functioning global business.

What you will bring:

• An understanding of the UK collectibles market and communities, particularly across trading cards and collectible toys

• Good attention to detail and analytical skills

• Flexibility and the ability to self-prioritise.

• Curiosity, initiative, creativity and a willingness to embrace new ways of working.

• Effective verbal and written communication with clarity and professionalism.

• Experience in planning, delivering and leading all aspects of projects effectively.

• Ability to build and maintain positive working relationships with others.