Receptionist jobs in Canada

As the Receptionist and first point of contact for the firm you are the face of EY. You are a driven workplace services professional who enjoys working in tandem with your colleagues while striving to understand and anticipate customer’s needs to exceed expectations. Your key responsibilities also include:

• Meeting preparation: Coordinate meeting room bookings with various teams and stakeholders, room set up, tear down/clean up, including coordination with the catering team
• Greeting visitors: Receive & welcome visitors to the office in a professional, courteous manner ensuring excellent customers experience
• Incoming calls: Answer queries and directs calls
• Security badges: Maintain and track all visitors and temporary building and/or office security badges
• Electronic Visitor Log: Check visitors in & out, providing the appropriate security badge if needed, and informing appropriate EY staff of their arrival
• Light housekeeping: wiping down counters, maintaining reception area
• Equipment management: Understand and operate office equipment, place service calls as needed
• Reception Reference Manual: Refer to and update reception manual as needed
• Support Across Workplace Services: Cross-trained to assist in various areas such as the mailroom, security desk, and taking on a broader reception duties, to maintain seamless coverage andoperational flexibility.
• Overseeing the EY Brand Boutique: Responsible for managing purchase orders and maintaining a professional and engaging customer experience.
• Overtime required as needed

Skills and attributes for success

• Committed to contributing to a strong team culture to ensure success
• Develop and maintain relationships to efficiently leverage expertise
• Sound judgement regarding confidential and sensitive matters Aptitude to differentiate when to act independently or team with others
• Highly adaptable and always ready to tackle new priorities or unexpected situations with ease.
• Quick-thinking and responsiveness in a fast-paced environment, able to manage multiple tasks efficiently.
• Motivated to grow, open to feedback, and eager to expand knowledge and skills.

To qualify for the role, you must have

• Exceptional client service experience
• Strong oral communication skills, including active listening

Ideally, you’ll also have

• Reception experience
• Professional services firm experience
• Post-secondary education

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future.  Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Your key responsibilities

As the Receptionist and first point of contact for the firm, you have a dynamic role on our client experience floor, providing outstanding support through agility in ownership. You will be welcoming our visitors as an EY ambassador, promoting our core values, reputation and brand. As part of the Workplace Services Group, you’ll also work closely with our hospitality team to ensure all meetings, events and operations run smoothly.

It is important to note that this role has a requirement to always work onsite in the office. In this role, your priorities will be:

• Providing an exceptional experience for clients and guests
• Supporting our client floor functions as part of a dynamic client concierge team
• Maintaining office security by following safety procedures and controlling office access
• Ensuring reception area is client ready
• Adjusting schedule, if needed

Skills and attributes for success

• Develop and maintain relationships to efficiently leverage expertise
• Resourceful with the ability to meet multiple, unexpected deadlines, in a demanding environment
• Demonstrate a calm and professional demeanor
• Aptitude to differentiate when to act independently or team with others
• Ability to pivot quickly in response to changes

To qualify for the role, you must have

• Excellent client service experience
• Strong communication skills, including active listening
• Ideally, you’ll also have
• Reception experience
• Professional services firm experience
• Post-secondary education

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

The salary range for this job in British Columbia is $40 000 to $60 000. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.