Help-desk Tel Aviv jobs in Israel

The role requires a highly driven, self-managed individual who demonstrates initiative and proactively seeks solutions to complex technical problems. This position requires frequent site interventions, critical switching activities, along with troubleshooting and fixing infrastructure issues. The role would suit someone who enjoys working in a ‘hands on’ capacity on Mechanical and Electrical (M&E) infrastructure such as diesel generators, switchgear, UPS’s, PDU’s, AHU’s, fire detection systems and building automation systems. You will report to the Data Center Engineering Operations Manager.Key job responsibilities
- Setting and maintaining the highest standards for safety and actively promoting a world-class safety culture in all aspects of operational procedure
- Driving continuous improvement efforts on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics
- Responsible for ensuring that the preventive maintenance of site-critical facility infrastructure is planned and executed to the highest standards, in accordance to AWS procedures
- In charge of facility monitoring & supervision (via BMS, PMS, Walkthrough...etc.)
- Participation in the successful delivery of build-out and retrofit of Data Center infrastructure- Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management
- Draft, update & maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation pertaining to DCEOPhysical Requirements:
- Work on a 24x7 schedule (where applicable)
- Work at heights and from ladders.
- Perform physical tasks during the shift
- Work in a noisy environment with ear protection
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceYou’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

- High school or equivalent diploma
- Knowledge of key electrical competencies and theory or knowledge of mechanical systems (Mechanical, HVAC systems, Controls)

- Experience in data center engineering

Responsibilities:

• Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
• Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
• Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer-facing platforms.
• Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
• Participate in on-call rotation to provide 24/7 support for CyberArk's customers
• Work directly with R&D teams

A minimum 3 years experience in Technical Support or a position of a similar nature in a software company.

• Capable of understanding the technical aspects of a complex system.
• Strong technical troubleshooting skills and problem-solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
• Must have excellent communication skills and a passion for providing world-class service.
• Experience in directly supporting enterprise-level customers.
• Ability and desire to learn products and technologies.
• Must be able to work independently as well as with others, as part of a domestic and international team.
• Proven experience with Microsoft operating systems.
• Excellent time management, decision-making, prioritization, and organization skills.
• All communication, internal and external, requires a high level of English.

Advantages:

• Familiarity with CyberArk products
• Familiarity with DevOps/SRE tools or methodologies.
• Experience working with Linux or Unix Operating Systems.
• Experience working with Cloud platforms (AWS/Azure/GCP).
• Programming\Scripting languages.
• Networks, Firewalls, Proxy servers, Sniffers, Web servers and Web applications.
• Authentication methods (RSA SecurID, Smart cards, Tokens, Radius, LDAP).
• Experience with single sign-on solutions (e.g. Shibboleth, ADFS).
• Experience in Windows Clustering, Network Load Balancing, SAN technologies and disaster recovery.
• Experience working directly with development