Director Customer Experience Strategy & Transformation jobs at Wiz

As a Market Intelligence Analyst, your responsibilities include identifying markets, understanding market entry requirements, and collaborating with various teams to assess the effort needed to meet these requirements. You will make recommendations to optimize both future and current corporate strategic priorities. You will play a critical role in the corporate strategy planning phase. This position reports into the Head of Corporate Strategy & Market Expansion.

This is a hands-on role that requires a passion to learn at a fast pace. Most importantly, the role requires a personality that promotes inclusivity, collaboration and unity.

WHAT YOU’LL DO

• Conduct market research using a variety of tools, from open-source intelligence to proprietary datasets to identify and qualify new opportunities
• Work with various tools to increase speed and confidence of our end-to-end market research process
• Integrate other data models into a market intelligence data platform to bring together relevant artifacts
• Analyze and refine market entry requirements, to include technical and legal compliance requirements
• Identify areas of improvement in the end-to-end market intelligence process
• Partner closely with Sales, Marketing, Product and Program Management to provide data-driven recommendations to help define and communicate our strategy
• Communicate effectively to stakeholders, translating complex data into clear and actionable insights

WHAT YOU’LL BRING

• 4+ years of experience in a similar role
• Proven experience dealing with large amounts of data, distilling it into clear and concise presentations and reports
• A knack for finding simple solutions to problems in order to increase the productivity of your stakeholders.
• An interest in building your business smarts
• Strong analytical, troubleshooting and problem-solving skills
• The ability to work with incomplete data, making assumptions where necessary, in order to create viable work products
• A strong desire to learn and able to juggle numerous tasks at once in a dynamic fast paced environment

Applicants must have the legal right to work in the country where the position is based,without the need forrole does not offer

andidates must meet EAR part 772 and ITAR 120.15 definition of aU.S. person(Any individual who is granted U.S. citizenship;any individual who is granted U.S. permanent residence (green card holder);any individual who is granted status as a “protected person”) and that tin the contiguous United States.

WHAT YOU’LL DO

• Maintain up-to-date knowledge of Wiz’s product, roadmap, environment, systems and architecture
• Complete customer security assessments, questionnaires and sales enablement activities within pre-defined SLAs
• Triage customer requests for assessments, artifacts, calls, contract reviews, and audits
• Work to maintain internal and external documentation such as policies, standards, procedures, and runbooks related to Customer Assurance
• Maintain the Wiz Trust Profile, as well as the other self-service internal-facing and external customer security resources
• Contribute to the automation of processes within the team
• Build a strong, collaborative partnership with internal stakeholders across the organization

WHAT YOU’LL BRING

• 2+ years of experience in Customer Assurance or a client-facing GRC role
• Passion for security and keeping Wiz safe
• Ability to collaborate with technical and non-technical teams alike to further oversight responsibilities of Security
• Baseline knowledge of security and compliance frameworks such as NIST, ISO 27001, SOC 2, GDPR, etc.
• Ability to assist with security compliance assessments to ensure compliance with internal and external requirements (ISO, NIST CSF, CIS, etc.)
• Experience working in a fast-paced tech environment, both independently, and collaboratively within a team environment

PREFERRED QUALIFICATIONS

• Experience in a customer-facing position
• Experience working work GTM teams, preferably within SaaS/tech

• Build and evolve the global partner marketing strategy across key partner categories: CSPs, integrations, and strategic alliances
• Partner with sales, alliances, and field marketing to define priorities, goals, and plays that drive pipeline and influence
• Create scalable campaign frameworks, messaging, and tools that empower our regional field marketers to activate with partners locally
• Align with global partner sales leaders to ensure marketing efforts support joint business objectives
• Define metrics for success, track performance, and continuously optimize based on results
• Serve as the connective tissue between partner marketing, sales, and product GTM teams
• Recruit, mentor, and lead a high-performing team of partner marketing professionals, fostering a culture of innovation, accountability, and continuous improvement.

• 12+ years in B2B partner or field marketing, within enterprise technology, cybersecurity or SaaS companies
• Proven experience working with cloud providers, technology partners, and GSIs/MSPs
• A strategic mindset with the ability to turn big-picture vision into practical, repeatable programs
• Excellent cross-functional collaboration skills — you’re comfortable and at ease working with sales, product, and regional teams
• Strong ability to prioritize and manage multiple workstreams in a fast-moving environment
• A builder’s mindset — you’re energized by creating structure where none exists
• Experience building and scaling partner marketing programs from the ground up

Applicants must have the legal right to work in the country where the position is based,without the need forrole does not offer

What You’ll Do

• Serve as a trusted business partner and coach to senior leaders in the organization, reporting to the Head of Global HR
• Lead, build, and develop our AMER HRBP team, while partnering closely with global colleagues
• Manage HR projects from end-to-end, including engaging with key stakeholders to execute projects successfully
• Build HR programs and processes to create positive experiences for our leaders and employees at scale, including helping to build out our COEs
• Identify, proactively, gaps and opportunities in the business through understanding our business models and interpreting organizational health metrics – creating, implementing, and executing on action plans and solutions
• Serve as an escalation point for complex HR issues, including change management, organizational design, employee relations, and more

What You’ll Bring

• An undergraduate degree or international equivalent, ideally in business administration, human resource management, or similar
• 10+ years of progressive HR Business Partner experience, with 5+ years partnering with Senior Leadership (including executive level) and 3+ years leading HRBP teams
• Proven success working in a globally matrixed, high growth organization, preferably in tech
• Strong change management, relationship-building, and conflict management skills
• Player/Coach mentality with a willingness to roll up your sleeves and execute

• Excellent communication, consulting, collaboration, and coaching skills
• Experience creating and implementing HR programs, processes, and practices in a distributed model

Applicants must have the legal right to work in the country where the position is based,without the need forrole does not offer

Our Scaled Customer Success approach balances two distinct workflows. The primary engagement model is reactive, where you'll monitor dashboards for risk signals and partner with the account team to deliver targeted interventions on a case-by-case basis. You will have the opportunity to lead sessions addressing adoption barriers, targeted training, feature request collection, usage pattern analysis, and technical support coordination.

WHAT YOU’LL DO

• Provide your customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence.
• Contribute to sessions aimed at helping customers unlock the full value of the Wiz platform.
• Contribute to and run community-based one-to-many engagement opportunities (e.g. writing knowledge articles or running webinars)
• Focus on driving out risk in our account base by increasing adoption, ensuring retention, and fostering satisfaction.
• Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
• Advocate for customer needs cross-functionally (i.e.. Product Management and Support).
• Offer insights regarding the availability of new features in Wiz.
• Facilitate escalations for more complex or technically challenging issues.
• Collaborate with Wiz Sales and Renewal teams to secure contract renewals.
• Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.

WHAT YOU’LL BRING

• 1-3 years of experience in technical customer facing roles (i.e. Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer).
• A willingness to learn both cloud and cyber security technologies.
• Understanding of cloud services, architectures, and security best practices.
• Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
• Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution.
• Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

Key Responsibilities:

• Vision and Strategy: Establish the overarching vision and strategy for the CxO Program, ensuring alignment with corporate goals and the evolving needs of our clients.
• Program Oversight: Oversee the Executive Sponsorship Program and Executive Business Review (EBR) Program, ensuring they deliver maximum value to our clients and foster strong relationships.
• Training and Workshops: Develop impactful training and executive workshop programs to enhance client knowledge and engagement with our offerings.
• Collaboration with VCs: Cultivate relationships with Venture Capitalists (VCs) to deepen CxO connections, ensuring mutual value and strategic alignment.
• Event and Content Oversight: Collaborate with the marketing and events teams to provide strategic oversight for C-level events and content, ensuring these initiatives align with broader business objectives.
• Thought Leadership: Position the company as a thought leader in the cloud security space, leveraging insights from CxO relationships to accelerate our pipeline and enhance the overall customer experience.
• Community Engagement: Lead the customer community engagement program, creating strategies and managing a team focused on enhancing user community initiatives, engagement, value delivery, and feedback mechanisms for user champions.
• Cross-Functional Collaboration: Ensure seamless integration between community efforts and CxO strategies, driving product adoption and user satisfaction.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field; advanced degree preferred.
• 8+ years of experience in strategy development, customer engagement, or related roles, ideally within the tech or cloud security industry.
• Proven track record in engaging with C-level executives and understanding their business needs.
• Excellent strategic thinking, communication, and interpersonal skills.
• Experience in managing cross-functional teams and initiatives.
• Strong organizational skills and the ability to drive multiple projects to successful completion.
• Passion for cloud security and technology trends.

Applicants must have the legal right to work in the country where the position is based,without the need forrole does not offer

WHAT YOU’LL DO

• Leverage Tools and Technologies:

• Foster Relationships:

• Partner with internal teams such as GRC, Security, Legal, and Product to gather the necessary evidence and insights required for customer assurance.

• Define and Evolve Strategy:

• Measure Effectiveness:

• Stay Informed on Trends:

• Report to Leadership:

WHAT YOU’LL BRING

• 6+ years of experience in security, GRC, or customer-facing technical roles (e.g., Solutions Engineering, Security Engineering, or Risk & Compliance) and 3+ years of experience in people management,

• Experience in High-Growth Environments:Familiarity with high-growth or fast-paced environments is a plus, with the ability to adapt quickly to changing circumstances.

• In-depth knowledge of security and privacy frameworks, such as SOC 2, ISO 27001, NIST CSF, CIS, GDPR, HIPAA, etc.

• Cloud Security Understanding:Strong understanding of cloud security, data protection principles, and modern SaaS infrastructure (e.g., AWS, GCP, Kubernetes).

• Technical Communication Skills:Ability to discuss technical security controls with both technical and non-technical stakeholders effectively.

• Strong Communication Skills:

• Experience in High-Stakes Conversations:

• Program Building Expertise:

• Prioritization Under Pressure:

• Data-Driven Approach:

• Attention to Detail:

• Resilience and Adaptability:Comfortable navigating ambiguity in a fast-moving industry and adapting to new challenges with resilience and a positive mindset.

Applicants must have the legal right to work in the country where the position is based,without the need forrole does not offer