Senior Network Technician Support jobs at West Pharma in Germany

• Program Activities:
• • Responsible for ensuring proprietary design & development projects are executed in compliance with relevant regulations; regulatory requirements; international standards; and enterprise and local procedures.
  • Identify and support the use of improved quality practices by R&D teams during design control activities; and facilitate the smooth integration of quality requirements into design processes.
  • Report on the progress of projects; identify successes; and drive compliance.
  • Escalate quality-related issues to the Design & Quality Assurance Director or designee, as required.
  • Review and approve relevant design history file documents; product drawings; component specifications; labelling; procedures.
  • Support design transfer activities for commercial and launch readiness and sustainment.
• Verification and Validation Activities:
  • Review and approve test method validations (protocols and reports).
  • Review and approve design verification and design / process validation documents (e.g. protocols & technical reports).
  • Facilitate and support the completion of projects up to and including PQ.
• Risk Management Activities:
  • Responsible for authoring and/or reviewing and approving Risk Management Plans, risk assessments and Risk Management Summary Reports for proprietary design & development projects.
  • Facilitate and/or participate in risk assessment meetings with proprietary design & development teams.
• QMS Activities:
  • Support enterprise procedures updates that impact design and development activities.
  • Drive the closure of change controls and protocol non-conformance reports (PNRs).
  • Review and draft relevant procedures and forms for the management of activities connected with product design & development.
  • Act as the interface between development teams and operational quality:
  • Perform first article component and product inspections
  • Draft defect libraries and quality inspection documents during OQ; and manage formal hand over of same to Operational Quality prior to PQ.
  • Support the supplier selection process in accordance with West supplier management procedures.
  • Conduct and support internal and supplier audits, as required.
  • Lead internal audits of R&D and support site QA in the preparation and hosting of third party and customer audits.
  • Lead and manage QMS activities including CAPAs, Failure Investigations, Non-Conformance assessments, audit findings, issue reviews, document control, change controls, and configuration management. Provide direction on non-conformances, deviations, or excursions and drive to closure.
  • Actively engage in robust problem-solving to address quality issues.
• Metrology Activities:
  • Review and approve metrology data during OQ & PQ.
  • Support Quality Function Deployment activities (QFD).
• Compliance to all enterprise and local company policies and procedures.
• Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct.
• Compliance to all site Environmental, Health and Safety requirements, training, and regulations.
• Perform additional duties at the request of the direct supervisor.

• Bachelor's Degree in Chemistry, Engineering or Quality discipline required

• 5 years working in a high-volume manufacturing environment, ideally in the Medical Device / Pharmaceutical sectors.

• Desirable: Regulatory Affairs experience

• Must have practical experience working with design teams and providing design assurance support according to international regulatory requirements.
• Working knowledge of ISO 13485, ISO 9001, ISO 15378 and 21 CFR Part 820 is essential
• Work experience in the life science industry or another highly regulated, international environment would be considered an advantage
• Experience in Project Management
• Experience in process technology, by preference with elastomers.
• Risk Management experience within design and development with good working knowledge of ISO 14971.
• An excellent understanding of rubber and plastic manufacturing technologies, analytical methods and testing.
• Knowledge of analytical tools and methods, including statistics (Minitab preferred).
• Must be able to organise and prioritise tasks.
• Must have critical reading skills, maintain a high attention to detail and overall quality of work.
• Must be self-motivated, able to prioritize and multi-task, work independently and make sound judgements, work under time constraints, thrive in face-paced environments.
• Strong problem-solving skills, including root cause failure analysis methods.
• Must have excellent written and verbal communication skills.

• ISO 13485/9001/15378 Auditor or Lead Auditor Training / Certification upon hire is preferred.

• Exhibit a strong “quality first” mentality and ensure that product and process quality are held to the highest standard.
• Excellent written and oral communication and interpersonal abilities, with the capacity to communicate complex technical concepts to diverse stakeholders.
• Ability to work independently, multi-task and thrive in fast-paced environment.
• Strong problem-solving skills including root cause failure analysis methods.
• Adaptable to changes in the work environment, manage competing demands and deal with frequent change, delays or unexpected events.
• Must maintain the ability to work well with others in a variety of situations.
• Critical reading skills and maintain high attention to detail, accuracy, and overall quality of work.
• Must be able to multi-task, work under time constraints, problem solve, and prioritize.
• Ability to make independent and sound judgments.
• Observe and interpret situations, analyze and solve problems.

• Responsible for the payroll processing
• Ensure all new starters, leavers and promotions are processed accurately and timely
• Responsible for timely and professional resolution of any employee payroll related queries.
• Check all changes to tax details
• Be the main point of contact with the compensation team
• Complete welfare letters, bank forms, letters confirming service and any other payroll related letters.
• Support initiatives to increase employee understanding of payroll
• Support induction of new employees in relation to payroll and benefits
• Participate in internal audits as required
• Identify improvements and lead any compensation changes initiatives where required
• Support with Grants
• Prepare and deliver the annual Benefits Budget , including the proposal, costings and approval of same
• Lead improvement projects

• Bachelor's Degree in Business or Finance required
• Master's Degree in Business or Finance preferred

• Minimum 5 years’ experience in a finance or HR department and in processing complex payroll’s required

• Must have experience with computerised accounting systems and have a good knowledge of computer software MS office, Word, Excel.
• Must be able to organise and prioritise tasks for self
• Must be detail oriented and have strong organisational skills
• Experience in dealing with and manging employee queries in an efficient and professional manner
• Previous experience of working in a high-volume regulated manufacturing environment advantageous
• Be a team player as a key member of the HR Team
• Sets high standards of performance for self and others and assumes responsibility and accountability for successfully completing assignments and tasks
• Excellent interpersonal skills with the ability to work effectively with staff at all levels of the organisation Excellent interpersonal skills with the ability to work effectively with staff at all levels of the organisation.

In this role, you are responsible for the planning, implementation, and monitoring of the Energy Management System (EnMS) for West Germany. The aim is to increase energy efficiency, reduce energy costs, and meet legal requirements in line with ISO 50001. You will coordinate the energy team and manage tasks related to energy management.

• Management, monitoring, maintenance, and continuous improvement of the EnMS, including all meters
• Analyzing and monitoring energy consumption to identify trends and savings potentials, and preparing the energy assessment
• Informing and training employees about energy management and energy savings, including the creation of training materials
• Regular reporting on the results of measures and progress in achieving energy goals
• Ensuring compliance with relevant energy laws and standards (50001)
• Planning and accompanying internal and external audits of the energy management system
• Identifying and monitoring energy efficiency measures and the use of new technologies for energy savings
• Monthly updates and the creation and archiving of the annual energy report

• Successfully completed degree or diploma in Mechanical Engineering, Electrical Engineering, Environmental Engineering, or a similar field

• Several years of professional experience in energy management and ISO 50001

• Strong knowledge of MS Office
• Good command of English, both written and spoken
• Excellent communication, cooperation, and teamwork skills
• Strong organizational and planning skills as well as analytical and decision-making abilities

In this role, you will provide Quality Management System best practices across the programs you support. This role ensures regulatory and quality compliance and is responsible for planning, scheduling, executing and communicating all items regarding quality issues, complaints, validations and other projects in support of Customer Program Operations and product release. You may ensure suppliers deliver products which comply with requirements and specifications. You may lead efforts to enhance the supply chain by addressing supplier and customer issues, improving quality processes internally and with suppliers. You take on responsibilities in customer and supplier communication and actively implement West's quality policy at the Stolberg site.

• Investigation and processing of customer and supplier complaints
• Leading departmental projects for lean work structures
• Supporting internal and cross-factory projects
• Initiating and following quality-relevant processes in local Deviation and CAPA Management
• Conducting customer and supplier audits and processing related reports
• Implementing measures from audit processes with internal and external stakeholders
• Supporting factory functions in root cause analysis and implementation of corrective actions
• Managing relevant change processes according to West Change Control Policy
• Assisting in local training within the framework of quality initiatives
• Assisting in the creation of summaries and statistics for management
• Meet company and departmental goals in the continuous improvement of all products, services and processes, including the West QMS.
• Other duties as assigned

• Bachelor's Degree in Engineering or Science or equivalent experience required

• Minimum 5 years of professional experience in quality or a quality-related interface
• Proficiency in standard project management tools and software (e.g. Microsoft Project, Excel) for planning, tracking, and reporting project activities, and proficient in statistical software, Windows OS, Microsoft Office Suite including Word, Excel, and Power Point required

• Proven knowledge in DIN ISO 9001:2015
• Very good MS Office and SAP skills
• Excellent German and English skills, both spoken and written
• Proficient use of statistical analysis tools (e.g., Minitab)
• Strong awareness of safety and organizational talent
• High teamwork capability and ability to act independently
• Strong problem-solving skills and project management experience
• Knowledge in DIN ISO 15378:2017 and Six Sigma Green Belt training are desirable

• Exhibit a strong “quality first” mentality and ensure that product and process quality are held to the highest standard.
• Excellent written and oral communication and interpersonal abilities, with the capacity to communicate complex technical concepts to diverse stakeholders.
• Ability to work independently, multi-task and thrive in fast-paced environment.
• Strong problem-solving skills including root cause failure analysis methods.
• Critical reading skills and maintain high attention to detail, accuracy, and overall quality of work.
• Must be able to multi-task, work under time constraints, problem solve, and prioritize.

• Member of the local site leadership team
• Provide HR leadership and direction for the site within your scope of responsibility.
• Supervise and provide guidance to direct reports.
• Develop organizational objectives and facilitate goals creation for broader functions.
• Work with senior management and other peers for strategy development and execution plan.
• Guide the talent identification and development processes.
• Oversee employee performance and communicate goals results.
• Use in-depth expertise and experience to provide HR support for various HR initiatives: performance and talent management, change management, workforce planning, leadership and employee development, onboarding and offboarding, compensation planning and benefits administration.
• Act as a trusted senior advisor to provide advice, clarification and follow-up on policies, procedures, benefits and compensation related items for employees, managers and global HR partners. Interpret and administer works agreements, HR policies, procedures, guidelines and programs, always ensuring alignment with global West in a consistent manner.
• Perform other duties as assigned based on business needs.

• Bachelor's Degree in Business, HR or related field required
• Master's Degree in Business, HR or related field preferred

• Minimum 10 years of experience in Human Resources and role of HR generalist and/or HR manager required
• Deep experience and knowledge of multiple HR disciplines
• Good knowledge in German labor law and works council relationships
• Experience with HR business systems

• Passionate leadership.
• Proactive Change Management.
• Wide knowledge of employment law.
• Strong consultative, interpersonal and client orientation skills.
• Ability to work both independently and in a team environment.
• Capacity to handle confidential and sensitive information and issues in a discrete manner.
• Ability to work in a fast-paced environment in a global organization.
• Trustworthy, strong communication and presentation skills in German and English
• Decision making, planning and organizing, personal accountability and attention to detail.
• Ability to prioritize and respond timely to changing requirements and to coordinate multiple tasks simultaneously.
• Knowledge of MS Office applications.

• Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems
• Problem determination and resolution through existing procedures but also identifying new ways to resolve unexpected problems
• Subject Matter Expert for local site support on all major and more complex Digital and Transformation technologies
• Driving and coordinating IT security for local site with support from corporate Subject Matter Expert
• Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services
• Participate in local, regional, and global Digital and Transformation projects, coordinate roll-out of same on local site level and leading local Digital and Transformation projects
• Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads
• Professional attitude in maintaining a clean, orderly and safe work area
• Exemplary behavior in IT security related topics
• Participate in “on-call” support rotation
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
• Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
• Compliance to all local site Environmental, Health and Safety regulations
• Compliance to all local site company policies, procedures and corporate policies
• Other duties as assigned

• Bachelor's Degree or equivalent experience in Computer Science required

• Minimum 5 years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment required

• Required Languages: B2 Level English and German written and spoken proficiency
• Excellent interpersonal skills and communication skills
• Strong service orientation
• Open to change and prepared to drive change
• Ability to work on own initiative and to meet strict deadlines
• Strong project management and coordination skills
• Experiences in collaboration within international teams
• Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable on-the-job experience
• Completes assignments and facilitates the work activities of others; may coordinate work beyond own area
• Proposes improvements to processes
• Acts as a lead, coordinating the work of others – but is not a supervisor
• Works autonomously within established procedures and practices
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Support and contribute in Lean Sigma programs and activities towards delivery of the set target
• Able to comply with the company’s safety policy at all times
• Able to comply with the company’s quality policy at all times
• Desktop support incl. MS Office Suite; MS Windows Server administration; Network technologies/protocols and administration; Microsoft Active Directory

• Information Technology\Information Technology Infrastructure Library (ITIL) ITIL Foundation Certification preferred