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West Pharma Senior Network Technician Support Germany, North Rhine – Westphalia 9834364
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Job Summary
Working closely with the regional and global Digital and Transformation team, the role of the Manufacturing Network and Digital support site team is having responsibility for developing and efficiently operating all aspects of the site's infrastructure and End User devices in line with corporate guidelines and procedures. Performs duties in line with best Digital and Transformation practices and applicable regulatory requirements (i.e. cGMP, Computer System Validation, 21 CFR part 11 compliance).Leading the site's workload distribution and coordinating with other teams and local management.
Essential Duties and Responsibilities
- Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems
- Problem determination and resolution through existing procedures but also identifying new ways to resolve unexpected problems
- Subject Matter Expert for local site support on all major and more complex Digital and Transformation technologies
- Driving and coordinating IT security for local site with support from corporate Subject Matter Expert
- Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services
- Participate in local, regional, and global Digital and Transformation projects, coordinate roll-out of same on local site level and leading local Digital and Transformation projects
- Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads
- Professional attitude in maintaining a clean, orderly and safe work area
- Exemplary behavior in IT security related topics
- Participate in “on-call” support rotation
- Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
- Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
- Compliance to all local site Environmental, Health and Safety regulations
- Compliance to all local site company policies, procedures and corporate policies
- Other duties as assigned
Education
- Bachelor's Degree or equivalent experience in Computer Science required
Work Experience
- Minimum 5 years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment required
Preferred Knowledge, Skills and Abilities
- Required Languages: B2 Level English and German written and spoken proficiency
- Excellent interpersonal skills and communication skills
- Strong service orientation
- Open to change and prepared to drive change
- Ability to work on own initiative and to meet strict deadlines
- Strong project management and coordination skills
- Experiences in collaboration within international teams
- Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable on-the-job experience
- Completes assignments and facilitates the work activities of others; may coordinate work beyond own area
- Proposes improvements to processes
- Acts as a lead, coordinating the work of others – but is not a supervisor
- Works autonomously within established procedures and practices
- Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
- Support and contribute in Lean Sigma programs and activities towards delivery of the set target
- Able to comply with the company’s safety policy at all times
- Able to comply with the company’s quality policy at all times
- Desktop support incl. MS Office Suite; MS Windows Server administration; Network technologies/protocols and administration; Microsoft Active Directory
License and Certifications
- Information Technology\Information Technology Infrastructure Library (ITIL) ITIL Foundation Certification preferred
Physical Requirements
Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
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