Operations Manager - Sanctions Screening jobs at Wells Fargo in Philippines, Caloocan

About this role:

• Wells Fargo is seeking a Customer Service Manager to be part of our Sales Partners under Global Payments & Liquidity group.
• Covers jobs responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.

In this role, you will:

• Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
• Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
• Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
• Interpret and develop standards and goals for customer service
• Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
• Interact directly with external customers
• Manage allocation of people and financial resources for customer service
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• College graduate, any field
• With at least four (4) years professional experience related to the role
• With professional background in Payments, Liquidity, Wealth Management, Corporate Banking, Investment, Home Lending, a strong advantage
• Experience in supporting clients and or equivalent in a financial setting
• Experience in managing multiple initiatives and simultaneous projects
• Ability to manage concurrent and competing deadlines while bringing issues to quick resolution
• Ability to prioritize and meet deadlines in a dynamic and complex environment
• Proven problem solving, business reporting, and analytical skills

Job Expectations:

• Amenable to work full-time onsite, Five/Neo, BGC, Taguig
• Amenable to work on GY or night shift, 9:00 PM - 6:00 AM, weekends off
• Lead from the frontline to ensure Sales Support functions are handled effectively
• End-to-end support for our Sales team, Relationship Manager, Consultants
• Sales enablement and support

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Supervise experienced managers and other specialized teams of managers

• Deliver moderate to high complexity organization level initiatives for cross functional stakeholders

• Identify strategies for process improvement and risk control development within security operations

• Lead security operations team by making strategic decisions to resolve complex issues and meet higher risk deliverables

• Develop range of policies and procedures for functions with moderate to higher complexity

• Collaborate and influence all levels of professionals including managers

• Lead team to achieve objectives

• Manage allocation of people and financial resources for Securities Operations

• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 8+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of management or leadership experience

Desired Qualifications:

• Education:

  • Bachelor’s degree in Finance, Business Administration, Economics, or related field.

  • MBA or relevant postgraduate qualification preferred.

  • Professional Finra licenses such as Series 99 are a plus.

• Experience:

  • Candidate must have 8+ years of experience in Banking Operations, with 4+ years in a senior leadership role.

  • Proven track record in managing large-scale operations

  • Experience with global markets, regulatory environments, and cross-border securities processing, Money Movement etc.

• Technical Skills:

  • Strong understanding of securities lifecycle, Money Movement, SWIFT messaging, and market infrastructures (e.g., DTCC, NSCC).

  • Proficiency in data analytics tools.

  • Familiarity with automation, RPA, AI and digital transformation initiatives in Operations.

• Leadership & Communication:

  • Exceptional leadership, stakeholder management, and team development capabilities.

  • Strong analytical, problem-solving, and decision-making skills.

  • Excellent communication and presentation skills, with the ability to influence senior stakeholders.

• Work Set up / Schedule - candidate must be willing to work on late mid shift with flexibility for US hours schedule at Taguig City.

Job Expectations:

• Strategic Oversight:

  • Lead and optimize end-to-end life cycle of a customer experience , ensuring timely and accurate processing Money Movement transactions.

  • Drive operational efficiency, risk mitigation, and compliance with regulatory standards.

• Team Leadership:

  • Build and mentor high-performing teams across multiple geographies.

  • Foster a culture of accountability, innovation, and continuous improvement.

• Risk & Compliance:

  • Ensure robust controls are in place to manage operational, regulatory, and reputational risks.

  • Collaborate with Compliance, Risk, and Audit teams to maintain a strong control environment.

• Stakeholder Engagement:

  • Act as a key liaison with internal business units, custodians, counterparties, and regulators as necessary.

  • Represent the firm in industry forums and regulatory discussions if necessary.

• Technology & Transformation:

  • Champion automation and digital initiatives to streamline operations and reduce manual touchpoints.

• Partner with IT and transformation teams to implement scalable solutions.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Perform various operational tasks on complex securities that require general knowledge of unit functions and systems
• Support securities operations
• Identify ways to improve the overall process
• Perform moderately complex duties such as processing, researching inquires and reconciling transactions
• Review time sensitive documents
• Receive direction from supervisor and coordinate situations involving other departments
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Completed 2nd year in college (bachelor’s degree course) or associate degree
• Extensive working experience (voice and back-office support) in the BPO/Contact Center financial account or Financial Services industry
• Preferred background in securities operations (e.g trade processing, trade booking, brokerage services, derivatives, fixed income, etc
• Wiling to work on permanent night shift schedule that follow US holidays
• Amenable to 100% onsite reporting in Five/Neo Building 31st Street Bonifacio Global Taguig City

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Supervise a team of individual contributor roles with low to moderate complexity and risk in Fiduciary Management Services, promoting growth, profit management, and risk management
• Engage stakeholders and internal partners associated with the function
• Assign accounts and ensure relationships are managed according to fiduciary policies and procedures to ensure satisfactory audits and service standards are met
• Identify and recommend opportunities for process improvement and risk control development within the Fiduciary Management Services office
• Develop new business, retain or expand current relationships and coaches on business development and develop investment strategies
• Review documents, negotiate fees, and approve discretionary distributions up to appropriate amount
• Make day-to-day decisions and resolve issues regarding objectives and operations of Fiduciary Management Services team to meet business objectives
• Interpret and develop policies and procedures for functions with low to moderate complexity within scope of responsibility
• Provide fiduciary oversight and answer moderately complex questions regarding trust taxability, document interpretation, and fiduciary risk management
• Collaborate with and consult with all levels of professionals including managers
• Interact directly with external customers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Fiduciary Products
• Be responsible for selection, evaluation, and development of staff

Required Qualifications:

• 2+ years of Fiduciary Products experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of Leadership experience

Desired Qualifications:

• Strong Communication and Excellent Customer Service Skills

• Preferred background or knowledge on US Trust Agency Accounts.

• Role will be required to work in US hours covering any of the US time zones (Eastern, Central, Mountain and Pacific time zones)

• Must have strong people management experience and must have experience in supporting blended process

Job Expectations:

• Amenable to onsite reporting in Five/Neo Building BGC Taguig City

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Perform moderately complex operations duties in support of either a service center or department environment
• Require considerable knowledge of company personnel policies and practices
• Collect data and prepare related operational reports
• Prepare input forms for automated data processing system
• Utilize the company's internal operations to perform duties
• Coordinate projects
• Furnish information to authorized persons
• Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation

Required Qualifications:

• 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Two (2) Years experience in Operations in a back-office setting or environment either from a Financial Services, Shared Services or BPO
• Two (2) Years experience in one or a combination of the following: Sales, Sales Support, General Banking, or Direct Client Contact
• College graduate
• Intermediate Microsoft Office skills in Word, Excel, Outlook, and PowerPoint
• Analytics, Research, MS Excel, VBA, Macros, Pivot, Controls
• Sales, Client Support and / or Quality experience, preferred
• Amenable to work mid-shift or US shift (Monday-Friday)
• Amenable to work onsite at 5NEO BGC

Job Expectations:

• Partners with Aligned Sales Analysts on an individual basis to assist with creating account structures
• Performing proximity studies and post implementation reviews; preparing relationship review presentations and submitting maintenance requests
• A successful Operations Analyst will deliver high quality, client-focused solutions when preparing and completing their assigned tasks and/or presentations
• Accurate and timely input of data into various systems and applications
• Analysis, manipulation and scrubbing of excel based reports
• Assisting with the development of sales presentations and proposals

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Perform various operational tasks on complex securities that require general knowledge of unit functions and systems
• Support securities operations
• Identify ways to improve the overall process
• Perform moderately complex duties such as processing, researching inquires and reconciling transactions
• Review time sensitive documents
• Receive direction from supervisor and coordinate situations involving other departments
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• At least completed 2nd year in college all units or Graduate of Bachelor/Associate degree in any course
• Strong customer service experience (voice support) in the BPO/Contact Center. Advantage for financial account or financial services industry experience
• Amenable to voice support role (inbound calls)
• Wiling to work on permanent night shift schedule that follow US holidays
• Amenable to 100% onsite reporting in Five/Neo Building 31st Street Bonifacio Global Taguig City

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Perform various operational tasks on complex securities that require general knowledge of unit functions and systems
• Support securities operations
• Identify ways to improve the overall process
• Perform moderately complex duties such as processing, researching inquires and reconciling transactions
• Review time sensitive documents
• Receive direction from supervisor and coordinate situations involving other departments
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• At least completed 2nd year in college all units or Graduate of Bachelor/Associate degree in any course
• Strong customer service experience (voice support) in the BPO/Contact Center. Advantage for financial account or financial services industry experience
• Amenable to voice support role (inbound calls)
• Wiling to work on permanent night shift schedule that follow US holidays
• Amenable to 100% onsite reporting in Five/Neo Building 31st Street Bonifacio Global Taguig City

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.