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Wells Fargo Customer Service Manager 
Philippines, Maypajo 
674452875

18.08.2024


In this role, you will:

  • Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
  • Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
  • Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
  • Interpret and develop standards and goals for customer service
  • Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
  • Interact directly with external customers
  • Manage allocation of people and financial resources for customer service
  • Mentor and guide talent development of direct reports and assist in hiring talent


Required Qualifications:

  • 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of leadership experience


Desired Qualifications:

  • Proficient in Microsoft Office