Customer Success Sales Consultant Apac Product Specialist jobs at Unity in Japan

• Partner with APAC Sales teams to identify, qualify, and position Unity’s Customer Success products, including Support, Training, and Consulting, to drive customer adoption and retention.
• Collaborate with SMEs and regional stakeholders to design and scope customised success solutions aligned with customer goals.
• Track and report on Customer Success deal pipeline across the APAC region, providing insights that support forecasting and revenue growth.
• Work cross-functionally with Enablement, Customer Success, and Delivery teams to ensure a seamless transition from pre-sales to execution.
• Represent Customer Success in strategic customer discussions, sharing best practices and showcasing the value of Unity’s long-term engagement model.

• Proven ability to support sales teams in qualifying and positioning Customer Success, Support, Training, or Consulting offerings to enterprise clients.
• Strong understanding of SaaS or real-time 3D (RT3D) technologies and how they enable digital transformation across industries.
• Proficiency in managing and analysing sales pipelines using CRM tools such as Salesforce.
• Demonstrated skill in building and delivering customer-facing presentations or proposals that align technical solutions to business outcomes.
• Experience collaborating across regional and global teams to drive consistency and operational excellence in pre-sales activities.

• Familiarity with Unity’s ecosystem, real-time 3D workflows, or digital twin applications across industry and gaming sectors.
• Experience supporting enterprise or government clients within the APAC region.
• Knowledge of customer success methodologies or service delivery frameworks.
• Exposure to professional training, consulting, or enablement program design.

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

We are seeking a highly organized and detail-oriented Channel Sales Operations Specialist to support our global channel sales initiatives. In this role, you will work closely with channel sales managers, partners, and internal teams to streamline sales processes, ensure data accuracy, and help drive operational excellence. You will play a critical role in enabling scalable and efficient growth through our partner ecosystem.

• Support channel sales operations and partner network including onboarding, contract management, and compliance monitoring.
• Manage partner and deal data in CRM systems like Salesforce, ensuring accuracy and consistency.
• Track performance and generate reports, dashboards, and sales metrics for channel activities.
• Coordinate cross-functional efforts with marketing, product, finance, and legal to enhance partner experience and process agreements/payments.
• Support sales planning and process improvements including forecasting, pipeline reviews, QBRs, and system automation initiatives.

• Proficiency in CRM (Salesforce) or other channel management software
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Fluent in written and spoken English

• Strong understanding of channel sales
• Experience in Program management
• Familiarity with data tools such as Looker

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

• Develop and implement a comprehensive strategy for Unity’s Asset Manager sales growth across the APAC region.
• Partner with sales, finance, legal, compliance, and other internal stakeholders to ensure distribution licenses are accurately priced and aligned with Unity’s objectives.
• Lead sales in customer-facing meetings to uncover use cases where Unity Asset Manager creates competitive advantage or operational efficiencies for Customers
• Act as a trusted advisor to GTM teams, providing feedback from the market to help shape Unity’s offering and roadmap and increase Customer value.
• Navigate complex deal structures and enterprise contracting processes to drive successful outcomes for Unity and our Customers.

• Senior-level experience in Product sales/pre-sales, with a proven track record in the software / SaaS / cloud infrastructure industry.
• Expertise in complex deal structures, enterprise contracting, and negotiation in dynamic, multi-stakeholder environments.
• Strong communication skills in English and Japanese to collaborate across internal departments, including sales, finance, legal, and compliance and external customers.
• Strategic mindset with a history of developing and executing successful Go-to-Market Strategy.
• Familiarity with digital asset management software, PLM/PDM and cloud-based enterprise collaboration software is highly preferred.

• This role offers the opportunity to work at the intersection of cutting-edge technology and business innovation, playing a key role in driving revenue growth and ensuring Unity’s licensing practices are best in class. If you’re passionate about complex deal-making and helping shape a company’s go-to-market strategy, we’d love to hear from you!

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

As a member of the team, you will be responsible for answering non-technical requests through a ticketing system, alongside article creation for our Self Serve offering. This requires the need for conflict resolution, soft skills, and enhanced problem-solving capabilities.

• Provide empathetic, non-technical email support for customers, prioritizing paid license holders while also handling free-tier queries.
• Respond to incoming requests within set service-level agreements (e.g., 24, 72 hours ) and follow up on negatively rated tickets.
• Maintain a comprehensive knowledge base using KCS (Knowledge-Centered Service) principles, creating and updating articles as needed.
• Escalate complex requests (sales quotes, licensing, product questions, technical issues) to the appropriate teams and share user insights globally.
• Balance productivity goals (e.g., KPIs on customer satisfaction and ticket volume) with consistent, high-quality service.

• Previous customer support or helpdesk experience, showing strong empathy and problem-solving abilities.
• Excellent written communication skills in English and Japanese with readiness to adapt responses to meet customers’ needs.
• Familiarity with ticketing systems and handling service-level agreements (SLAs) for response times.
• Ability to learn and apply Knowledge-Centered Service (KCS) principles for maintaining a dynamic knowledge base.
• Comfortable collaborating across different teams to escalate complex issues and share user feedback.

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

This role may involve periodic travel to customer and other Unity offices, primarily within Japan and usually during week days. You will be asked to travel either very occasionally or up to 30% of the time depending on your interests and responsibilities.

• Work with customers on a regular basis for short-term consultations and give them advice on how to resolve their performance issues and improve their existing workflows, including on-site and remote visits
• Build close relationships with Unity's internal development teams and provide customer feedback and use cases to them
• Efficiently solve problems, communicate, and educate our clients, both remotely and on-site at their offices
• Help the Engineering Manager with the scoping of incoming opportunities.
• Become embedded with external customer teams to develop interactive applications and tools

• Capability of developing and debugging code written in a large multithreaded C# or C++ codebase, using a multi-platform engine (e.g. Unity, Unreal, in-house)
• Knowledgeability on how to profile, analyze, and improve performance, from low-level limitations to high-level architectural decisions
• Experience in shipping multiple games or other real-time interactive applications, including a solid understanding of software development lifecycles
• Fluent in written and spoken English as well as Japanese
• Ability to guide customers by clearly communicating ideas and technical knowledge via written reports
• Comfortability when it comes to diving into areas outside of their expertise in order to help our customers

• Experience in delivering training/technical talks and writing technical articles/documentation
• Deep graphics programming knowledge and experience writing shaders

• International relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.