Strategy & Planning Lead Us C Grocery Retail jobs at Uber

What the Candidate Will Do

1. Strategic Ownership: Proactively identify business needs and issues for Moto and UberGo. Prioritize projects for the team to define the best path to meet strategic objectives. Motivate the team by explaining the big-picture context and aligning their work with the broader company vision
2. Business Sense & Problem Solving: Translate insights from operational and financial metrics into strategy and action plans. You will identify the root cause of risks and opportunities and propose multiple practical solutions. You'll advise leadership on tough trade-offs and propose solutions that may involve several teams with a strong impact.
3. Team Leadership: Empower your team to implement, optimize, and scale core analyses and processes. You will be responsible for delegating tasks and responsibilities to appropriate team members
4. Product & Cross-functional Collaboration: Partner with global and local teams on high-impact and critical initiatives. You will maintain strong working relationships with partners across operations, marketing, customer support, product, policy, and legal to execute new product launches
5. Execution: Oversee the execution of local improvements to ensure market growth and reliability for low-fare products. Monitor metrics to ensure business performance and support decision-making with a strong analytical approach

Basic Qualifications

1. Data-Driven Mentality: You must be able to make strategic decisions based on data analysis and interpretation which includes having experience with data analysis and the ability to interpret and present data to various audiences
2. Communication: Demonstrated experience interpreting and presenting data in an engaging and comprehensive manner. You should be able to advocate for your team and ensure its voice is heard
3. Teamwork: A track record of promoting a team environment where individuals can communicate freely and contribute. You should be able to maintain healthy working relationships, even in disagreement, and actively seek out diverse opinions and feedback
4. Planning & Organization: The ability to plan complex, multi-faceted projects, defining timelines, deliverables, interdependencies, and resource allocation
5. Professional Experience: Five or more years of professional experience, with at least two years in a role that involved people management

Preferred Qualifications

1. Stakeholder management: Involving Public Policy, Legal, and Communication teams
2. Product Acceleration: Experience growing products from 1-100
3. Data analysis tools: SQL, Phyton, and visualization tools

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

This role demands a unique blend ofdata fluency and stakeholder leadership. The ideal candidate is as comfortable writing SQL queries and building models in BI tools as they are presenting go-to-market strategies to Regional General Managers and Sales leaders. You will design and run the global bookbuilding process, treating it like a product - scoping, testing, iterating, and scaling with rigor.

With global scope and high visibility, this role sits at the intersection of. You will shape how Uber for Business structures its sales engine, ensuring that our sales teams are positioned for success and that we maximize impact across our $700M+ and growing global portfolio.

Bookbuilding Strategy & Execution

• Own the global process for building and balancing seller books across regions, ensuring equitable account allocation and alignment with strategic priorities.
• Develop, test, and operationalize the queries, data sources, and logic that underpin bookbuilding

Data & Insights

• Leverage SQL, Python, and BI tools to design scalable models and insights for segmentation, territory design, and headcount planning.
• Synthesize complex data sets into actionable recommendations for sales leaders.

Stakeholder Management & GTM Alignment

• Partner with Regional General Managers, Country Managers, and Sales Leaders to align on bookbuilding strategy, segmentation adjustments, and headcount planning.
• Act as the trusted advisor on GTM strategy, presenting recommendations and driving alignment across leadership.

Change Management & Communication

• Lead global communication and change management for territory rebalancing and segmentation shifts.
• Drive adoption and clarity around changes, ensuring smooth transitions and minimal disruption to sellers.

Program & Process Management

• Manage bookbuilding like a product, creating a repeatable and transparent playbook for how books evolve each half.
• Run a scrum-like model for iteration and improvement, ensuring the process is hyper-organized and efficient.

Basic Qualifications

• 6+ years of experience in Sales Operations/Sales Strategy
• Advanced proficiency in SQL (query building and optimization) and hands-on experience with BI tools (e.g., Tableau, Looker, PowerBI).
• Strong proficiency with Python (data manipulation, automation, analytics workflows).
• Demonstrated program management experience — organized, detail-oriented, and process-driven.
• Bachelor’s degree in Business, Analytics, Economics, Computer Science, or related field.

• Experience in global Sales Operations or within a high-growth SaaS/B2B environment.
• Familiarity with Salesforce.com and sales data workflows.
• Proven ability to communicate complex ideas effectively across technical and non-technical stakeholders.
• Track record of driving organizational change and aligning cross-functional teams around new processes.
• Experience working in a marketplace or multi-sided platform environment.

What the Candidate Will Do

1. Manage team performance and drive results, guide adherence to policies
2. Lead, coach, mentor, and motivate employees
3. Partner with the Recruiting team on hiring
4. Lead improvements on support logic and processes
5. Address and resolve escalations or further escalate
6. Maintain stakeholder relationships
7. Drive accountability for policies and other guidelines
8. Execute root cause analysis action plans from escalations and agents’ performance
9. Leverage audit results from Service Quality members and guide towards progressive improvements; identify opportunities for additional training & development
10. Complete administrative and HR related tasks for the team

Basic Qualifications

• Some experience in retail, hospitality, or customer service in-person or contact center environment
• FOR INTERNALS: At least 1 year of informal leadership or SME experience
• FOR EXTERNALS: At least 1 year of people management experience
• Basic project management skills
• Proficiency in Google Suite
• Schedule flexibility for a 24/7 environment

Preferred Qualifications

• Supervisory or leadership experience—You have a demonstrated ability to set team goals, drive accountability, develop talent, and stay calm through challenging situations
• Maintain a positive, can-do demeanor and encourage others to do the same
• Excellent written and verbal communication skills
• Excellent interpersonal skills – You establish trust and effective working relationships with internal and external partners
• Strong time-management and organizational habits —You prioritize work effectively and drive multiple projects to completion at once

For Chicago, IL-based roles: The base hourly rate amount for this role is USD$29.50 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

What You'll Do

• Catalog Onboarding : Manage the different pathways we enable merchants to bring on their product & inventory data onto the platform, focussing on quality assurance and reliability.
• Cross-Functional Collaboration: Partner with Commercial and Integration Engineering teams to integrate merchants’ catalog/inventory systems with Uber’s native catalog platform.
• Process Monitoring and Development: Design and monitor processes to ensure the accuracy, health, and reliability of product data across the platform.
• Product Feature Rollout: Assist in building and launching Uber’s Universal Product Database for EMEA countries, enhancing the accuracy and reliability of product information at scale.
• Category Growth Enablement: Support category-led growth opportunities, such as CPG (Consumer Packaged Goods) ads, by developing and leveraging category and product-level insights.

What You'll Need

• 3+ years of professional work experience in a related field (business operations, tech, analytics, consulting, banking, etc.)
• An analytical mindset and strong business acumen; you have experience using SQL and advanced Excel, and are comfortable translating technical details to business outcomes
• Highly collaborative; you know how to collaborate, engage and partner with a variety of different stakeholder groups in order to achieve shared goals

Preferred Qualifications

• Prior Grocery, FMCG or Retail experience (particularly in catalog/inventory management, business intelligence, analytics or merchandising functions)
• Proficiency in data manipulation, automation or scripting tools (e.g. Python, Google Apps Script, VBA, etc.) is a plus

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

We’re looking for a strategic and data-driven professional to join the Delivery Commercial Operations team in LATAM as a Senior Strategy & Planning Associate. In this role, you'll champion product adoption and drive demand generation through scalable strategies and tools.

• Act as a regional product champion for Offers: support rollouts, gather feedback, manage escalations, and promote adoption

• Lead planning cycles: define annual and quarterly targets, align with incentive plans, and benchmark against competitor offerings

• Enable commercial teams: lead office hours and training sessions, share best practices, and offer consultative support for campaign optimization

• Design and scale adoption strategies across managed and unmanaged merchants, ensuring alignment with local and global goals

• Build and maintain performance dashboards, automated tools, and offer recommendation systems

• Support the commercial organization with data analysis and insights to inform execution and unlock growth opportunities

• Strong communication skills and the ability to collaborate across functions and influence stakeholders

• Experience presenting to large audiences and driving alignment across teams

• Solid analytical skills, with hands-on experience in Sheets and SQL

• Organizational strength to manage multiple projects and deadlines

• Strategic mindset with an ability to move into execution when needed

• Fluency in English and Spanish

• 5+ years of experience in Strategy & Planning, Sales Operations, Business Analytics, Marketing Ops, or Consulting

• Experience working with CRM platforms (Salesforce or similar)

• Experience with product enablement and commercial tooling

• Exposure to regional or global cross-functional environments

• Comfortable navigating ambiguity and prioritizing effectively in fast-paced settings

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

US&C IRT Tier 2 Specialist (S1 Role)

As a Safety Investigations Specialist, you will take ownership of requests and solve customer tickets across all our critical and advanced lines of business through different modalities (phone, chat, message), challenging yourself to solve the most complicated and interesting problems our users face. You will present your insights to stakeholders and contribute towards the continuous improvement of our policy and services.You will create advocates out of even the most frustrated users, and you’re always looking for outstanding and exciting ways to improve their experience!

What the Candidate Will Do:

• Respond to high-volume, live queue of sensitive incident inbound cases and/or outbound queues.
• Report & document issues with reporting parties using various platforms.
• Master multiple knowledge bases and contact management systems.
• Attend to cases of a lower level in IRT (L1 / L2), making detailed investigations, using various support platforms (email, chat, phone) to develop case details, analyze evidence, and take the actions according to the process. Tasks may be split into two functions: Standard Safety Support and Investigations and Deactivations.

Basic Qualifications

• At least 6 months of customer support experience handling sensitive issues.
• Strong emotional intelligence (EQ) and emotional regulation skills.
• Strong communication skills, both verbal and written.
• Strong problem-solving skills.
• Strong critical thinking skills.
• Ability to work under pressure and handle a high volume of sensitive incidents.

Preferred Qualifications

• Prior experience working in a fast-paced, high-pressure environment.
• Familiarity with contact management systems and knowledge bases.
• Strong data analysis and reporting skills.
• Ability to work independently and as part of a team to achieve goals.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .