Customer Service Specialist Croatian Speaker jobs at Uber
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Uber Vendor Manager Specialist United States, West Virginia
Bachelor's degree. Google Suite proficiency. KPI knowledge (for contact centers). VM processes and procedures knowledge. WFM understanding. Strong project management and organizational skills. Balance attention to detail with swift execution—we...
Regularly review AR portfolio and account balances to identify delinquent accounts. Monitor payment patterns and history to proactively address potential issues. Work with internal and external stakeholders to remove roadblocks...
Deliver high-quality service across multiple support platforms (email, chat, phone). Be a passionate advocate for users while answering any questions that come your way. Show empathy to frustrated users while...
Respond to high volume, live queue of sensitive incident inbound cases and/or outbound queues. Report & document issues with reporting parties using various platforms. Master multiple knowledge bases and contact...
Manage a backlog of content priorities to ensure content quality, availability, and searchability to promote employee self-service. Support the roll-out of new content with global and regional content owners to...
Implement and lead control mechanisms of Performance Management for the Sales Operations in our BPO network. Coordinate the implementation of Action Plans with our BPO sites, in order to improve...
Provide high-quality front-facing customer support. Ensure issues are resolved using procedures or are escalated promptly. Facilitate driver sign-ups and communicate the value proposition of driving with Uber, which may include...
Bachelor's degree. Google Suite proficiency. KPI knowledge (for contact centers). VM processes and procedures knowledge. WFM understanding. Strong project management and organizational skills. Balance attention to detail with swift execution—we...
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