דרושים Accounts Receivable Specialist ב-טבע ב-Canada, Toronto

What You’ll Do

• Manage assigned customer portfolios to ensure timely payment of open invoices, reduce past due balances, and minimize days outstanding
• Review and recommend actions on orders placed on credit hold
• Support direct customers with credit applications, credit card setup, and resolution of invoice and statement issues
• Assist retail customers in processing deductions via credit card applications
• Review and resolve deduction balances, including:
• Timely assessment of newly deducted claims
• Obtaining missing documentation
• Identifying deduction reasons
• Routing debits to relevant departments for validation
• Submit credit memo requests for validated and approved debits
• Match open deductions against credit memos or unapplied cash, reconcile variances, and initiate collection efforts for invalid deductions
• Maintain accurate updates in the claim management system
• Communicate regularly with internal teams (commercial and intercompany partners) and external contacts (customer AP/AR departments)

• Maintain AR records to ensure aging is current, credits and collections are applied, and uncollectible amounts are accounted for
• Review and identify newly created deduction claims, gather supporting documentation, and update the claim management system
• Direct debit memos to appropriate departments for validation and follow up on resolution status
• Reconcile invalid variances and initiate timely collection efforts, escalating disputes when necessary
• Perform account maintenance to identify credit-to-debit correlations and submit for offset
• Respond promptly to inquiries from customers, internal departments, and management
• Adhere to Teva’s Safety, Health, Environmental, and Code of Conduct policies

Excellent communication skills in English

High School Diploma

3+ years of AR and deduction resolution experience

Strong attention to detail

Proficiency in Excel

SAP experience

Completed college degree or higher

Prior experience in the pharmaceutical industry

Minimum one year of accounting experience

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

As a Customer Service Representative, you will be the first point of contact for our valued customers, ensuring their inquiries are handled with care and efficiency. Your role will be pivotal in creating a positive customer experience, as you will address their needs, resolve their issues, and provide them with accurate information. By leveraging your excellent communication skills and in-depth product knowledge, you will build strong relationships with our customers and contribute to their satisfaction and loyalty. Your ability to troubleshoot problems and offer effective solutions will be key in maintaining our high standards of service.

Call Centre & Communications Management:

• Delivering top-notch customer service for all incoming and outgoing calls.
• Managing e-mail, phone, and fax inquiries promptly, ensuring tasks are assigned to the appropriate staff.
• Acting as a liaison between hospital groups, customers, and Government health groups across Canada.
• Providing accurate product information on backorders, shortages, discontinued products, and more.
• Investigating and reconciling customer inquiries related to orders, invoices, deliveries, and allowances.
• Entering and tracking medical and product complaints in the QA Assurance database and following up as needed.
• Ensuring compliance with Pharmacovigilance requirements by reporting safety information.

Supply and Order Management:

• Leveraging ERP systems to manage orders, troubleshoot issues, and provide service level reports.
• Taking and tracking orders for Rx/OTC products from retail customers, wholesalers, and hospitals.
• Supporting field representatives and sales objectives by ensuring product supply and providing relevant reports.
• Coordinating hospital contracts and wholesaler order activities.
• Developing close working relationships with retail pharmacies, wholesalers, and distributors.
• Processing all debit/credits and handling billing adjustments.
• Managing Donations Programs to support healthcare partners and patients in need.

Key Account Management:

• Developing account-specific processes, communications, reports, and information to improve service levels.
• Triggering new product introduction activities, including product code creation, orders, inventory distribution, and deliveries.

Other Duties:

• Performing additional tasks as assigned to support the team and organization.

• Education: High School Diploma required; College or Undergraduate Degree in Business or Science preferred.
• Experience: 3+ years in customer service; experience in the pharmaceutical industry is a plus.
• Bilingual in French and English.
• Proficiency in Oracle, SAP, and Microsoft Office (Outlook, Word, PowerPoint, Excel).
• Experience in order management and pharmaceutical order-to-cash processes.
• Hands-on experience with advanced planning systems (e.g., SAP/APO, Oracle, i2, Manugistics, Demand Solutions).
• Advanced MS Office skills, particularly Excel.

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Scarborough, Ontario
Hybrid

• Provide comprehensive administrative support and training to the Sales and Commercial teams, including assistance with EngageMate entry and approval processing.
• Serve as a Subject Matter Expert (SME) for sales tools such as SAP, Fiori, and BI reporting, delivering onboarding, guidance, and refresher training to Sales and Commercial staff.
• Coordinate logistics for sales conferences and manage the distribution of promotional materials.
• Support site visits and events by assisting with hospitality arrangements.
• Prepare and manage expense reports for the General Manager and CLT members.
• Oversee purchase orders, expense tracking, vendor setup, and sales contract entries, while being recognized as a local SME and trainer in these areas.
• Manage courier services and internal mail distribution within the Commercial function and across the site.
• Provide customer support, including check-ins and return processing, in vacant sales territories as needed.
• Act as a liaison for administrative processes related to the Teva Canada Fleet program.
• Perform other related administrative tasks as required.

• College or bachelor's degree in a related field.
• Minimum of 5 years of experience supporting administrative or operational tasks in a fast-paced sales, customer service, commercial or executive environment
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking skills.
• Expertise in financial, procurement or sales systems (e.g., SAP).
• Experience in coordinating conferences and promotional material logistics is an asset.
• High energy, independent and resourceful.
• Proficiency in French is an asset.

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

• Lead and manage corporate accounts in the generics pharmaceutical space, focusing on sales growth, profitability, and customer satisfaction.
• Negotiate product mix, pricing, and trade-offs to optimize portfolio performance.
• Drive new business opportunities through product launches, pharmacy programs, and first-to-market generics.
• Manage expenses for sponsorships and pharmacy program support.
• Focus on new business through existing or new products.
• Targeting new pharmacy-based programs to build sales and loyalty.
• Utilize first to market new products to grow sales.
• Focus on product listings through profitable products only.
• Strong commitment to any changes in strategy to achieve year-end sales targets.
• Collaborate with marketing and supply chain teams to ensure timely product listings, availability, and promotional support.
• Conduct regular business reviews with corporate customers, including performance tracking, strategic planning, and issue resolution.
• Represent the company at industry conventions, trade shows, and customer events to promote the generics portfolio and corporate initiatives.
• Partner with Finance to ensure accurate and timely processing of customer payments, account reconciliation, and budget tracking.
• Maintain strong communication with Government Affairs and market Access to stay informed on provincial formulary updates and reimbursement policies impacting generics.
• Work closely with internal stakeholders (Marketing, Supply Chain, Regulatory) to ensure alignment on product launches, packaging changes, and pricing strategies.
• All other duties assigned.

• Education: University degree preferred; equivalent experience considered.
• Experience: 5+ years in pharma sales/account management, ideally in generics. Proven performance and cross-functional impact valued.
• Strong understanding of Canadian pharma, reimbursement, and formularies. Familiarity with internal systems and products is a plus.
• Proficient in Excel, Word, PowerPoint; CRM and internal tools experience preferred.
• Skilled in data analysis, forecasting, and account planning with a results-driven mindset.
• Exceptional written and verbal communication skills, with experience preparing senior-level materials (e.g., sales presentations, account updates, market data, business cases etc.).
• Strong executive presence and skilled in influencing without authority across local, regional, and global customers and stakeholders

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Head of Corporate & Hospital Accounts
Hybrid - 3 days on site
Toronto, Ontario (open to Montreal applicants)

• Align opportunities and collaborate with key executives and stakeholders to synchronize account opportunities with Teva's business objectives
• Foster relationships with hospital networks and healthcare providers to boost Teva's influence in the healthcare sector
• Tailor strategy and work with Sales Marketing and other teams to create customized strategies for various customer segments including wholesalers hospitals pharmacies and distributors
• Facilitate and manage executive interactions to ensure seamless strategy execution
• Lead and drive negotiations and initiatives with hospital accounts and key customers
• Spearhead strategic projects that align with Teva's strategic goals and market needs
• Engage and lead a team of highly skilled professionals
• Collaborate with product management market research and new product launch teams to develop programs and strategies for new and existing products
• Build and maintain strong internal relationships across key business units ensuring leadership is informed and involved in account strategy

• 10+ years of experience and expertise within the generic pharmaceutical industry in various related fields of accountability (Corporate Retail or Hospital sales and/or Product Marketing BD financial analysis etc.
• Experience in generic pharmaceuticals is required
• Ideally 5+ years of proven leadership experience with strong leadership skills including influencing coaching and development of employees
• Robust financial acumen
• In-depth knowledge of business analytics in the pharmaceutical industry
• Excellent interpersonal and communication skills Ability to read interpret and present to executives Ability to communicate in French is an asset
• Proficiency in Word Excel PowerPoint and Outlook
• Ability to handle ambiguous problems and influence others
• Proficient in building and leading teams through collaboration and honesty and able to work effectively through complexities and organizational transformation
• Demonstrated capability to handle competing priorities effectively through excellent planning and organizational skills
• Ability to work in a dynamic global matrix-based environment
• A self-starter with a hands-on approach
• Results-oriented and entrepreneurial
• Confident driven and dynamic leader
• Open to change and able to think outside the box
• Possesses a high level of business ethics integrity and professionalism
• Travel requirement: 15-25%

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.