Service Operational Excellence Project Manager jobs at Tesla in Taiwan
Tesla Leads Generation Manager Taiwan, Taipei
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Tesla is looking for a Leads Generation Manager to support the sales organization with various responsibilities including content creation, lead generation and consumer events. Our ideal candidate is a self-starter with strong communication (both verbal and written), negotiation and execution skills.
- Identify local EV market trends and growth opportunities & risks
- Demonstrate strong leadership and motivate/coach the team to improve their productivity.
- Work with regional sales managers to develop marketing strategies and plans which meet business targets to support sales and to serve the brand.
- Develop and manage the implementation of a comprehensive online & offline campaign calendar with centralized tracking of all regional marketing campaigns including test drive, lead generation, and external corporate activities (e.g. auto shows and product launches)
- Effectively deliver results of marketing objectives within good budget managing and planning.
- Oversee branding, external consumer facing content and promotional assets.
- Develop in-store programs and campaigns to engage existing leads and create new leads.
- Identify, plan, and execute partner and co-marketing programs.
- Work as the liaison between the field sales team, communications, and retail development team to ensure consistency and effectiveness of all marketing programs and identify new needs within the retail environment.
- Ensure compliance with global brand strategy and corporate identity for Tesla.
- Work with communications and content team on consistent and effective messaging of external documents and promotional materials to support our marketing activities (e.g. collateral)
- Manage outside agencies and vendors on an as needed basis.
- Evaluate and track the success of programs and campaigns.
Responsibilities:
- Identify local EV market trends and growth opportunities & risks
- Demonstrate strong leadership and motivate/coach the team to improve their productivity.
- Work with regional sales managers to develop marketing strategies and plans which meet business targets to support sales and to serve the brand.
- Develop and manage the implementation of a comprehensive online & offline campaign calendar with centralized tracking of all regional marketing campaigns including test drive, lead generation, and external corporate activities (e.g. auto shows and product launches)
- Effectively deliver results of marketing objectives within good budget managing and planning.
- Oversee branding, external consumer facing content and promotional assets.
- Develop in-store programs and campaigns to engage existing leads and create new leads.
- Identify, plan, and execute partner and co-marketing programs.
- Work as the liaison between the field sales team, communications, and retail development team to ensure consistency and effectiveness of all marketing programs and identify new needs within the retail environment.
- Ensure compliance with global brand strategy and corporate identity for Tesla.
- Work with communications and content team on consistent and effective messaging of external documents and promotional materials to support our marketing activities (e.g. collateral)
- Manage outside agencies and vendors on an as needed basis.
- Evaluate and track the success of programs and campaigns.
These jobs might be a good fit
Tesla Service Operational Excellence Project Manager Taiwan, Taipei
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• Analyze performance metrics data and leverage it to improve operational processes and effectively coach the Service team. Proactively work to understand process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement
• Assist, develop and implement business processes and best practices to ensure our Service Center Operations are operating in a sustainable and efficient manner
• Provide support and/or training to the Service team on Service operations processes, maximizing shop and operational efficiencies
• Provide high level assessment to the operations and assist in escalation management and resolution
• Support training programs for Service personnel
• Assist with service policy development, implementation and follow up
• Develop reports and presentations for exec/senior management level review
• Effectively handle multiple priorities, organize workload, and meet deadlines
What You’ll Bring
• Experience managing a culturally diverse team desired
• Experience in a fast-moving industry required
• Experience in working within an Aftersales environment required
• Fluency (written and spoken) in English required
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Tesla Account Manager Energy Products Taiwan, Taipei
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• Develop and maintain highly productive partner accounts (e.g. PV installers, energy retailers, and network operators)
• Build and maintain relationships across the organization of partner accounts
• Convey Tesla product roadmap and prepare partners for integration
• Anticipate new business opportunities with accounts and identify suitable product offerings to satisfy customer requirements
• Be responsible for achieving volume sales within assigned channel(s)
Expand sales channels by identifying new partners and supporting contract negotiation
• Provide product feedback to technical team regarding fit and applicability of product design and offering Maintain an understanding of market dynamics across relevant sectors (e.g. utility, commercial & industrial, residential, etc.) and drivers (e.g. policy/regulatory, techno-economics, etc.)
• Contribute input regarding Tesla's product and sales strategy for the region
• Contribute to techno-economic analysis to assess market opportunities
• Provide high fidelity sales forecasts to business and manufacturing teams
• Provide key market insights to the broader business team
• Provide input on the development of marketing/sales material
• BA/BS or the equivalent in experience and evidence of exceptional ability
• 4 years minimum relevant work experience
• Professional fluency in English required; proficiency in other regional languages a plus
• Demonstrated performance of sales/business development in a related field
• Experience launching new businesses/products
• Excellent communication and documentation skills
• Ability to multitask in a fast moving environment
• Experience digesting and translating technical requirements and policy/regulatory. information for commercial applicability is preferred
• Energy experience is preferred
• Deep passion for changing the way we use energy on the electric grid
These jobs might be a good fit
Tesla Store Supervisor/ Manager Taiwan, Taipei
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• Drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.
• Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.
• Train and develop a staff to consistently perform to company standards.
• Lead in the planning, implementation, and follow up of store operational tasks and projects including but not limited to outbound events and sales networking activities.
• Control store expenses, including staffing, supplies, and services.
• Adhere to processes regarding merchandise display and physical inventory.
• Experiment with and promote daily workflow efficiency improvements within local team, share proven best practices with peers and management.
• Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company.
• Other Responsibilities: Perform other related duties as assigned, based on the business need
• Drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.
• Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.
• Train and develop a staff to consistently perform to company standards.
• Lead in the planning, implementation, and follow up of store operational tasks and projects including but not limited to outbound events and sales networking activities.
• Control store expenses, including staffing, supplies, and services.
• Adhere to processes regarding merchandise display and physical inventory.
• Experiment with and promote daily workflow efficiency improvements within local team, share proven best practices with peers and management.
• Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company.
• Other Responsibilities: Perform other related duties as assigned, based on the business need
What You’ll Bring
• 5 + Years of working experience in retail industry and key account sales with proven track record to meet or exceed targets and goals , 3 years above team management experience is preferred.
• Excellent business development ability and business negotiation skills.
• Logic thinker. Sensitive to facts and sales data, excellent logic analysis ability
• Self-starter who possesses exceptional time management skills and has great attention to detail
• Highly appreciate Tesla’s startup culture and equip with a startup mentality
• Able to work under pressure, ability to manage team member and meet sales target in a fast-paced working environment
• Exceptional self-management and self-learning ability
• Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines
• Excellent written and verbal communication skills
• Ability to communicate relevant information to all levels of the organization
• Passionate dedication and ethical approach to sales management and operations
• Team player. Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
• Strong knowledge and proven work experience with retail store operations and systems
These jobs might be a good fit
Tesla Service Concierge 售後服務接待-台中IB Taiwan, Taichung
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• Manage the vendor performance and cost control with the effective tools and skills.
• Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
• Order the supplies and facility maintenance. Well manage the cleaning vendor.
• Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
• Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
• Make sure the environment of reception is tidy and all facility/displayed food are in place.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Work closely with the Service team to support the team to achieve KPI and customer satisfaction. 工作內容
• 能夠勝任行政事宜，例如採購訂單、付款要求、供應商設置，以及其他管理事務
• 運用有效的工具和技能管理供應商狀況以及成本控制
• 及時提交預算及支付項目，評估每家供應商的狀況以追求公司最大的利益
• 訂購耗材以及維修設備，有效管理清潔廠商
• 接聽電話，根據客戶需求將電話轉接給相關專業同仁並記錄內容
• 以專業、親切且有效率的態度與客戶溝通，依據客戶每個問題提供最適當的解答
• 適時支援服務顧問以確保客戶擁有最佳的服務體驗
• 確保接待櫃台整潔，所有的用品以及供應茶水整齊排列
• 有效地安排及處理多項事務，並在特定時間內完成工作
• 與服務團隊緊密合作，協助團隊達成KPI目標以及客戶滿意度
• Manage the vendor performance and cost control with the effective tools and skills.
• Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
• Order the supplies and facility maintenance. Well manage the cleaning vendor.
• Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
• Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
• Make sure the environment of reception is tidy and all facility/displayed food are in place.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Work closely with the Service team to support the team to achieve KPI and customer satisfaction. 工作內容
• 能夠勝任行政事宜，例如採購訂單、付款要求、供應商設置，以及其他管理事務
• 運用有效的工具和技能管理供應商狀況以及成本控制
• 及時提交預算及支付項目，評估每家供應商的狀況以追求公司最大的利益
• 訂購耗材以及維修設備，有效管理清潔廠商
• 接聽電話，根據客戶需求將電話轉接給相關專業同仁並記錄內容
• 以專業、親切且有效率的態度與客戶溝通，依據客戶每個問題提供最適當的解答
• 適時支援服務顧問以確保客戶擁有最佳的服務體驗
• 確保接待櫃台整潔，所有的用品以及供應茶水整齊排列
• 有效地安排及處理多項事務，並在特定時間內完成工作
• 與服務團隊緊密合作，協助團隊達成KPI目標以及客戶滿意度
What You’ll Bring
• Manage the vendor performance and cost control with the effective tools and skills.
• Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
• Order the supplies and facility maintenance. Well manage the cleaning vendor.
• Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
• Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
• Make sure the environment of reception is tidy and all facility/displayed food are in place.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Work closely with the Service team to support the team to achieve KPI and customer satisfaction. 工作內容
• 能夠勝任行政事宜，例如採購訂單、付款要求、供應商設置，以及其他管理事務
• 運用有效的工具和技能管理供應商狀況以及成本控制
• 及時提交預算及支付項目，評估每家供應商的狀況以追求公司最大的利益
• 訂購耗材以及維修設備，有效管理清潔廠商
• 接聽電話，根據客戶需求將電話轉接給相關專業同仁並記錄內容
• 以專業、親切且有效率的態度與客戶溝通，依據客戶每個問題提供最適當的解答
• 適時支援服務顧問以確保客戶擁有最佳的服務體驗
• 確保接待櫃台整潔，所有的用品以及供應茶水整齊排列
• 有效地安排及處理多項事務，並在特定時間內完成工作
• 與服務團隊緊密合作，協助團隊達成KPI目標以及客戶滿意度
These jobs might be a good fit
Tesla Service Concierge 售後服務接待 Taiwan, Taiwan Province, Hsinchu
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Position Description
• Available to work on administrative activities such as purchase order, payment requests, vendor set-up and other management requests.
• Manage the vendor performance and cost control with the effective tools and skills.
• Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
• Order the supplies and facility maintenance. Well manage the cleaning vendor.
• Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
• Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
• Make sure the environment of reception is tidy and all facility/displayed food are in place.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Work closely with the Service team to support the team to achieve KPI and customer satisfaction.
工作內容
• 能夠勝任行政事宜，例如採購訂單、付款要求、供應商設置，以及其他管理事務
• 運用有效的工具和技能管理供應商狀況以及成本控制
• 及時提交預算及支付項目，評估每家供應商的狀況以追求公司最大的利益
• 訂購耗材以及維修設備，有效管理清潔廠商
• 接聽電話，根據客戶需求將電話轉接給相關專業同仁並記錄內容
• 以專業、親切且有效率的態度與客戶溝通，依據客戶每個問題提供最適當的解答
• 適時支援服務顧問以確保客戶擁有最佳的服務體驗
• 確保接待櫃台整潔，所有的用品以及供應茶水整齊排列
• 有效地安排及處理多項事務，並在特定時間內完成工作
• 與服務團隊緊密合作，協助團隊達成KPI目標以及客戶滿意度
Responsibilities
Requirements
• At least 2 years working experience in administration or accounting/ procurement related field.
• Working in the service department is preferred.
• An analytic, energetic, positive, mature and professional attitude.
• The ability to multi-task in a fast-paced environment while remaining courteous in person as well as on the phone.
• Show attention to details and accuracy. Fact oriented and good at figures.
• Have the ability to work well under pressure and with a diverse range of personalities.
• Good at excel (v-lookup/formula setting/pivot) and PowerPoint. 工作條件
• 具有行政/服務業 兩年以上的相關工作經驗
• 有服務相關經驗者佳
• 善於分析並擁有積極樂觀、活力充沛、成熟專業的工作態度
• 有能力承受壓力，在步調快速的工作環境下處理多項工作，並同時保持專業有禮的儀態
• 注意細節與工作準確度，追求事實並對數字敏銳
• 擅長MS Office，尤其是Excel(v-lookup/formula setting/pivot)及PowerPoint
What You’ll Bring
Responsibilities
Requirements
• At least 2 years working experience in administration or accounting/ procurement related field.
• Working in the service department is preferred.
• An analytic, energetic, positive, mature and professional attitude.
• The ability to multi-task in a fast-paced environment while remaining courteous in person as well as on the phone.
• Show attention to details and accuracy. Fact oriented and good at figures.
• Have the ability to work well under pressure and with a diverse range of personalities.
• Good at excel (v-lookup/formula setting/pivot) and PowerPoint. 工作條件
• 具有行政/服務業 兩年以上的相關工作經驗
• 有服務相關經驗者佳
• 善於分析並擁有積極樂觀、活力充沛、成熟專業的工作態度
• 有能力承受壓力，在步調快速的工作環境下處理多項工作，並同時保持專業有禮的儀態
• 注意細節與工作準確度，追求事實並對數字敏銳
• 擅長MS Office，尤其是Excel(v-lookup/formula setting/pivot)及PowerPoint
These jobs might be a good fit
Tesla Service Advisor- 售後服務顧問 Taiwan, New Taipei
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Responsibilities:
• To address any customer concern with the highest level of response and attention.
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
• Accurately record issues and data into Management System.
• Conduct Transactions with system; walk customer through correction and provide summary.
• Communicate estimated completion time, regular updates and follow through on each customer vehicle.
• Coordinate the detail of every vehicle prior to delivery.
• Coordinate the delivery time or pick up with each customer.
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.
Responsibilities
工作內容:
- 招待親臨保養廠的顧客並提供解決方案
- 協助汽車出險理賠相關事宜承辦
- 協助保險理賠車身估價
- 跟進保修車輛開單、進度掌控、品質監控
- 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
- 與廠內團隊議定維修時間，通知及與顧客講解維修情況
- 與顧客聯繫並安排車輛交還時間
- 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務
工作內容:
- 招待親臨保養廠的顧客並提供解決方案
- 協助汽車出險理賠相關事宜承辦
- 協助保險理賠車身估價
- 跟進保修車輛開單、進度掌控、品質監控
- 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
- 與廠內團隊議定維修時間，通知及與顧客講解維修情況
- 與顧客聯繫並安排車輛交還時間
- 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務
工作內容:
- 招待親臨保養廠的顧客並提供解決方案
- 協助汽車出險理賠相關事宜承辦
- 協助保險理賠車身估價
- 跟進保修車輛開單、進度掌控、品質監控
- 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
- 與廠內團隊議定維修時間，通知及與顧客講解維修情況
- 與顧客聯繫並安排車輛交還時間
- 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務
These jobs might be a good fit
Tesla is looking for a Leads Generation Manager to support the sales organization with various responsibilities including content creation, lead generation and consumer events. Our ideal candidate is a self-starter with strong communication (both verbal and written), negotiation and execution skills.
- Identify local EV market trends and growth opportunities & risks
- Demonstrate strong leadership and motivate/coach the team to improve their productivity.
- Work with regional sales managers to develop marketing strategies and plans which meet business targets to support sales and to serve the brand.
- Develop and manage the implementation of a comprehensive online & offline campaign calendar with centralized tracking of all regional marketing campaigns including test drive, lead generation, and external corporate activities (e.g. auto shows and product launches)
- Effectively deliver results of marketing objectives within good budget managing and planning.
- Oversee branding, external consumer facing content and promotional assets.
- Develop in-store programs and campaigns to engage existing leads and create new leads.
- Identify, plan, and execute partner and co-marketing programs.
- Work as the liaison between the field sales team, communications, and retail development team to ensure consistency and effectiveness of all marketing programs and identify new needs within the retail environment.
- Ensure compliance with global brand strategy and corporate identity for Tesla.
- Work with communications and content team on consistent and effective messaging of external documents and promotional materials to support our marketing activities (e.g. collateral)
- Manage outside agencies and vendors on an as needed basis.
- Evaluate and track the success of programs and campaigns.
Responsibilities:
- Identify local EV market trends and growth opportunities & risks
- Demonstrate strong leadership and motivate/coach the team to improve their productivity.
- Work with regional sales managers to develop marketing strategies and plans which meet business targets to support sales and to serve the brand.
- Develop and manage the implementation of a comprehensive online & offline campaign calendar with centralized tracking of all regional marketing campaigns including test drive, lead generation, and external corporate activities (e.g. auto shows and product launches)
- Effectively deliver results of marketing objectives within good budget managing and planning.
- Oversee branding, external consumer facing content and promotional assets.
- Develop in-store programs and campaigns to engage existing leads and create new leads.
- Identify, plan, and execute partner and co-marketing programs.
- Work as the liaison between the field sales team, communications, and retail development team to ensure consistency and effectiveness of all marketing programs and identify new needs within the retail environment.
- Ensure compliance with global brand strategy and corporate identity for Tesla.
- Work with communications and content team on consistent and effective messaging of external documents and promotional materials to support our marketing activities (e.g. collateral)
- Manage outside agencies and vendors on an as needed basis.
- Evaluate and track the success of programs and campaigns.
These jobs might be a good fit
