E-commerce Operation Specialist jobs at Tesla in Taiwan
Tesla Lead Generation Specialist Taiwan, Taipei
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• Assist in the development, management and implementation of a comprehensive event calendar with centralized tracking of all regional marketing events including test drive events, lead generation events, brand partnership events and external corporate events (e.g. auto shows and product launches).
• Assist in project management and initial content creative for external newsletters, collateral and customer communication (i.e. emails and letters).
• Assist in inbound and outbound communications including customer letters and email for relevant marketing inboxes.
• Assist in the development of in-store programs and campaigns to engage existing leads and create new leads.
• Assist in the planning of regional activities including store openings, test drives and lead generation events.
• Work on consistent and effective messaging of external documents and promotional materials to support our marketing activities (e.g. collateral)
• Manage outside agencies and vendors on a needed basis.
• Evaluate and track the success of programs and campaigns.
• Effectively deliver results of marketing objectives within the designated and agreed budgets.
• Ensure compliance with global brand strategy and corporate identity for Tesla.
What You’ll Bring
• Minimum 5 years+ in online and offline integrated marketing and communication
• BA or Master in Business admirative, communication or other related degree is preferred
• Excellent communication skills and fluency in Mandarin and English
• Excellent copy-writer in both English and Chinese
• LINE and social media development
• Maintain a high sense of urgency and entrepreneurial work ethic that is required to drive business outcomes
• Exceptional strategic thinker and analytical skills; ability to address cross-functional and cross-organizational issues independently
• Highly organized with the ability to manage multiple projects while meeting deadlines.
• Result driven, hands-on, positive “can do” attitude, passionate and able to show commitment and to inspire others
• Proficient in MS Office, IOS, Photoshop
• Proven ability to work in a fast-paced, dynamic and deadline-oriented environment
• Large company discipline...small company entrepreneurial attitude
• Strategically planning with strong execution and negotiation skills
• Asset management experience/ Good negotiation skills
• Digital Agency management/ Online to Office event coordination experience is preferred
These jobs might be a good fit
Tesla E-Commerce Operation Planner Taiwan, Taipei
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What You'll Do
• Fully understanding of customers need on products and liaise closely with consumer engagement team.
• Plan E-commerce features that enable customers to have a frictionless, engaging, and localized digital customer experience.
• Report on E-commerce business success criteria results, metrics, test and deployment management activities.
• Monitoring products information and stock in inventory regularly, managing the stock replenishment to each online channel periodically, as well as work with RDC for return and damage goods management.
• Collaborate with cross-functional partners including global/ regional office, CS, IT, Logistics and Marketing teams, to gather, review, and prioritize requirements.
• To assist in Customer service and liaise closely with RDC
• To plan the quarterly operation and promotion events on official online. Strategy for Promotion and discount activities with consumer engagement team.
• Analyze release readiness reviews, milestone reviews, and business go/no-go reviews.
• Maintain and manage effective relationship with all vendors, and partner to identify and apply solutions as needed for site experience improvement and operational optimization.
• More than 2 years e-commerce platform management experience in multinational corporation
• BA degree in related fields
• Strong analytical and problem-solving skills
• Experience to monitor daily trading operation
• Fluent in English and Chinese both written and speaking
• Proactive and highly result-oriented mindset
• Ability to handle multiple tasks simultaneously
• Strong Excel and ppt skills
These jobs might be a good fit
Tesla Customer Support Specialist 電話客服顧問 Taiwan, Taipei
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• Deliver highest level of customer support by answering inbound calls and emails, on
technical support and roadside assistance related inquiry in a 7*24*365
environment
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems •通過接聽來電和郵件，提供最高水平的客戶支援，處理技術支援和道路援助相關的查詢
• 教育車主，使他們對其車輛操作充滿信心
• 以專業的方式提供可行的技術解決方案，超出客戶期望，確保車主在所有擁有過程中享受真正的愉悅
• 在必要時將車主的關切進行溝通或升級，並將其轉交給相關方進行進一步跟進
• 將問題和數據準確記錄到CRM/車輛支援系統中
• Deliver highest level of customer support by answering inbound calls and emails, on
technical support and roadside assistance related inquiry in a 7*24*365
environment
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems •通過接聽來電和郵件，提供最高水平的客戶支援，處理技術支援和道路援助相關的查詢
• 教育車主，使他們對其車輛操作充滿信心
• 以專業的方式提供可行的技術解決方案，超出客戶期望，確保車主在所有擁有過程中享受真正的愉悅
• 在必要時將車主的關切進行溝通或升級，並將其轉交給相關方進行進一步跟進
• 將問題和數據準確記錄到CRM/車輛支援系統中
What You’ll Bring
• Deliver highest level of customer support by answering inbound calls and emails, on
technical support and roadside assistance related inquiry in a 7*24*365
environment
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems •通過接聽來電和郵件，提供最高水平的客戶支援，處理技術支援和道路援助相關的查詢
• 教育車主，使他們對其車輛操作充滿信心
• 以專業的方式提供可行的技術解決方案，超出客戶期望，確保車主在所有擁有過程中享受真正的愉悅
• 在必要時將車主的關切進行溝通或升級，並將其轉交給相關方進行進一步跟進
• 將問題和數據準確記錄到CRM/車輛支援系統中
These jobs might be a good fit
Tesla Delivery Operations Specialist Taiwan, Taichung
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Responsibilities
• Helping Delivery Advisor with customer request.
• Sorting delivery document from customer such as IDs and coordinate with Customs, Government department , Registration partners…etc to follow our schedule.
• Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
• Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
• Helping to apply EVs tax refund process to offer customer service.
• Keep up with industry trends and best practices.
Responsibilities
• Helping Delivery Advisor with customer request.
• Sorting delivery document from customer such as IDs and coordinate with Customs, Government department , Registration partners…etc to follow our schedule.
• Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
• Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
• Helping to apply EVs tax refund process to offer customer service.
• Keep up with industry trends and best practices.
What You’ll Bring
Responsibilities
• Helping Delivery Advisor with customer request.
• Sorting delivery document from customer such as IDs and coordinate with Customs, Government department , Registration partners…etc to follow our schedule.
• Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
• Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
• Helping to apply EVs tax refund process to offer customer service.
• Keep up with industry trends and best practices.
These jobs might be a good fit
Tesla Delivery Operation Advisor-Taichung Taiwan, Taichung
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• Sorting delivery document from customer such as IDs and coordinate with Customs, Government department , Registration partners…etc to follow our schedule.
• Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
• Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
• Helping to apply EVs tax refund process to offer customer service.
• Keep up with industry trends and best practices
What You’ll Bring
• Strong ability to work independently, knowing how to prioritize tasks in a fast pace working environment.
• Enthusiastic and passionate about the changes in the transportation industry.
• Good at work cross-functionally with logistics, Customs, Customer support, Vendors, Operation and Admin.
• Capable of understanding new information/systems at a rapid pace
• Willing to work on a flexible schedule, according to activity volume.
• Excel formula & word function skills(ex:vlookup, mailmerge…) knowledge is plus
• Team management experience is plus
These jobs might be a good fit
Tesla E-Commerce Operation Specialist Taiwan, Taipei
Share
These jobs might be a good fit
• Assist in the development, management and implementation of a comprehensive event calendar with centralized tracking of all regional marketing events including test drive events, lead generation events, brand partnership events and external corporate events (e.g. auto shows and product launches).
• Assist in project management and initial content creative for external newsletters, collateral and customer communication (i.e. emails and letters).
• Assist in inbound and outbound communications including customer letters and email for relevant marketing inboxes.
• Assist in the development of in-store programs and campaigns to engage existing leads and create new leads.
• Assist in the planning of regional activities including store openings, test drives and lead generation events.
• Work on consistent and effective messaging of external documents and promotional materials to support our marketing activities (e.g. collateral)
• Manage outside agencies and vendors on a needed basis.
• Evaluate and track the success of programs and campaigns.
• Effectively deliver results of marketing objectives within the designated and agreed budgets.
• Ensure compliance with global brand strategy and corporate identity for Tesla.
What You’ll Bring
• Minimum 5 years+ in online and offline integrated marketing and communication
• BA or Master in Business admirative, communication or other related degree is preferred
• Excellent communication skills and fluency in Mandarin and English
• Excellent copy-writer in both English and Chinese
• LINE and social media development
• Maintain a high sense of urgency and entrepreneurial work ethic that is required to drive business outcomes
• Exceptional strategic thinker and analytical skills; ability to address cross-functional and cross-organizational issues independently
• Highly organized with the ability to manage multiple projects while meeting deadlines.
• Result driven, hands-on, positive “can do” attitude, passionate and able to show commitment and to inspire others
• Proficient in MS Office, IOS, Photoshop
• Proven ability to work in a fast-paced, dynamic and deadline-oriented environment
• Large company discipline...small company entrepreneurial attitude
• Strategically planning with strong execution and negotiation skills
• Asset management experience/ Good negotiation skills
• Digital Agency management/ Online to Office event coordination experience is preferred
These jobs might be a good fit
