Jobs at Tesla in Australia, Melbourne

• Provide day-to-day administrative support to help our HR and Recruiting teams run efficiently
• Support Recruiters and Hiring Managers to coordinate telephone, video and face-to-face interviews across different time zones
• Answer day to day employee queries via our E-Ticketing system and draft employment contracts
• Update candidate and employee life-cycle events in HR and Recruiting systems
• Find efficiencies in people operations processes using AI and automated solutions
• Support weekly reporting and create ad-hoc reports as required
• Support onboarding and office upkeep, including ordering supplies, coordinating desk arrangements, and assisting with office engagement initiatives in Melbourne office
• Raise and manage Purchase Orders, and coordinate with multiple vendors and talent agencies

• Bachelor’s Degree or equivalent in relevant work experience
• At least 1-years’ experience in a HR or Recruiting Coordinator/Administrator role or similar
• Ability to deploy AI tools and automation solutions in a work environment; hands-on experience highly regarded
• Proficient and quick in Microsoft Office suite, including Excel; experience with HR systems is a plus
• Passionate about driving Tesla’s mission and helping your team
• Ability to independently solve problems and make informed decisions, using all resources available
• Able to operate effectively in a very fast moving, developing, and constantly changing company
• Outstanding attention to detail, time management and prioritization skills
• Excellent communication skills, with ability to develop strong, strategic, and positive working relationships across all levels and functions
• Demonstrated ability to learn quickly, think outside the box, suggest and challenge processes

• Support and coordinate the development of concept layouts, and preliminary designs on both EPC and 'Equipment Only' projects.
• Develop an in-depth understanding of Tesla’s utility product and work to continuously improve how to deploy it faster and more cost efficiently.
• Support the bid process and be involved at the pre-contract stage for EPC projects.
• Communicate with a range of stakeholders internally (sales, engineering, deployment, and procurement) and externally (Tesla’s customers).

• Bachelor’s degree in Quantity Surveying or Engineering (preferably civil)
• 3+ years’ experience in construction projects in similar position
• Good understanding of project controls (cost and schedule), Primavera P6 or equivalent
• Good understanding of autocad or other drafting software
• Ability to review a BOM BOQ and put together robust cost tools to make data easy to interpret
• Excellent communication and documentation skills
• Experience with fast-paced organisations and ability to prioritise and execute many projects and tasks in parallel
• MRICS accreditation preferred
• Renewables experience preferred
• Knowledge of constructability, engineering fundamentals, HV substations is a plus
• Some interstate travel may be required
• Besides a rock-solid work ethic and a strong team-oriented personality, members of our team display creativity, passion, and a desire to break new ground in a constantly shifting technology landscape.
• Personal values and motivations aligned with Tesla’s mission

• Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention
• Return missed phone calls and emails promptly
• Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service
• Accurately record parts transactions and data into Dealer Management System – attention to detail critical
• Conduct Transactions w/ systems; walk customer through order and provide summary
• Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers
• Maintain records of time, expenses and materials
• Communicate estimated parts ship and arrival time, including regular updates.
• Follow up with customer on parts order and ensure complete satisfaction with the order
• Perform other related duties as assigned
• Help maintain cleanliness of service centre
• Effectively handle multiple priorities, organize workload, and meet deadlines

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Experience in automotive equipment and servicing methods
• DMS Systems, SAP, MS Office Suite
• 1-3 years’ experience in the automotive industry
• Excellent oral and written communication skills as well as the ability to follow instructions required
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
• Maintain and perform top level professional integrity and appearance as a parts advisor
• Dealer automotive service experience a plus

• Provide the highest level of customer support by answering inbound calls and emails
• Evaluate the needs of customers and work in a creative, proactive manner to resolve technical issues with the battery systems
• Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
• Determine if a technical solution can be resolved via phone or if service or further diagnostics is needed
• Communicate customers concerns with technical support Tier 2, Service Engineering, or Field Service as necessary.
• Accurately record issues and data into CRM database
• This role may require a shifted work week on occassion

• Electrical or Mechatronics engineering background strongly preferred
• Excellent written and oral English communications skills
• Excellent customer service skills
• Ability to prioritize effectively and handle shifting priorities
• Experience with CRM systems and MS Office Suite
• Energy industry experience or background in technical support or call center environment preferred
• Understanding of distributed generation and/or energy storage systems preferred
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn about new and innovative technologies
• Willingness to assist and teach others on the team
• Establish and maintain positive, cooperative, working relationships
• Effectively handle multiple priorities, organize workload, and meet deadlines

The primary goal of the store person is to undertake all warehouse operational tasks such as picking and packing, receiving and put away, and anything else required to meet all operational safety and KPI requirements

• Maintain a safe work and productive work environment.
• Contribute to all warehouse KPI targets being met
• Work in, and support all areas of the warehouse
• Sort and put away incoming goods – hand pick
• Pick and pack outgoing goods – hand pick
• Inventory control tasks
• Report any inefficiencies and productivity improvements
• Follow safety guidelines & procedures
• Report accidents, injuries, and unsafe work conditions
• Report any equipment damages or repairs needed
• Uphold all Tesla values.

• High safety standards
• Customer focused mentality
• High attention to detail
• Pride in what you do and how you act
• Adaptability and willingness to learn and develop
• Open to schedule flexibility that will allow for a variety of shifts, including weekends as needed.
• Ability to understand and follow instructions
• Be a team player, as well as able think and work autonomously
• Basic computer skills and ability to use an RF scanner and printer
• Punctuality and a professional, can-do attitude are a must.

• Provide top-tier customer support via inbound calls and emails.
• Educate installers and customers to ensure confidence in their residential energy storage systems.
• Assess whether issues can be resolved remotely or if further service and diagnostics are necessary.
• Escalate complex concerns to Tier2 support, Service Engineering or Field Service teams as needed.
• Accurately document issues and data in the CRM database.
• Flexibility to work a shifted schedule as support demands increase.

• Bi-lingual candidates (Japanese, Mandarin, or Thai a strong plus)
• Minimum of 3 years of relevant experience, ideally with an electrical or engineering background.
• Excellent written and verbal communication skills in English.
• Outstanding customer service skills.
• Ability to effectively prioritize and manage shifting priorities.
• Experience with CRM systems and the MS Office Suite.
• Background in the energy industry or technical support is preferred.
• Understanding of distributed generation and/or energy storage systems is an advantage.
• Attention to detail in following oral and written instructions.
• Enthusiasm for learning new and innovative technologies.
• Willingness to assist and mentor team members.
• Ability to establish and maintain positive, cooperative working relationships.
• Capable of handling multiple priorities, organizing workload, and meeting deadlines.
• Team-oriented with a focus on achieving common goals.

• Provide the highest level of customer support by answering customer inquiries
• Maintain a high fleet availability through pro-active monitoring and resolving issues before they impact the customer
• Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems
• Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
• Determine if a technical solution can be resolved remotely or if on-site service is required
• Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary
• Accurately record issues and data into a CRM database
• This role may require shifted workweek to provide weekend support

• Minimum 2 year of relevant work experience, preferably with an electrical, electronics, or mechatronics engineering background
• Excellent written and oral English communications skills
• Excellent customer service skills
• Ability to prioritize effectively and handle shifting priorities
• Experience with CRM systems and MS Office Suite
• Energy industry experience or background in a technical support
• Understanding of distributed generation and/or energy storage systems preferred