Enterprise Customer Success Partner - West jobs at Sap

The Role:In this role, you will be responsible for managing and optimizing our cloud infrastructure, with a strong emphasis on using Kubernetes, Docker, and CI/CD pipelines to ensure scalable, reliable, and efficient operations. You will collaborate with development and operations teams to implement and maintain SAP Customer Checkout, cloud edition, focusing on automation, security, and performance.

Required skills:

• Understanding of Continious Integration / Continuous Delivery
• Kubernetes
• Docker
• Willing and able to participate in infrastructure operations shifts
• Master’s or Bachelor’s degree in Computer Science or related fields
• Agile Mindset and knowledge of scrum methodology
• Fluent in English

Preferred skills:

• NodeJS
• Java
• SQL
• IntelliJ, Eclipse, GIT, Junit

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Job Segment:Cloud, ERP, SAP, Computer Science, SQL, Technology

What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSM focus areas:

SAP Finance & Spend Management (F&S)– Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

• S/4HANA Finance
• Finance & Quote to Cash(Q2C)

We win with inclusion

Dallas
Fort Worth

What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSM focus areas:

SAP Finance & Spend Management (F&S)– Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

• S/4HANA Finance
• Finance & Quote to Cash(Q2C)

We win with inclusion

Houston

Successful candidates might be required to undergo a background verification with an external vendor.

Three reasons to intern at SAP:

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do:

Location: Waldoft (onsite attendance required 3 days per week)

In this role, you’ll:

As a Regional Partner Excellence Center Intern, you will provide critical operational support across our four regional teams. Your work will be central to the smooth execution of our key partner programs and investment frameworks.

• Support the governance and administration of Ecosystem Build Funds (EBF) by maintaining staffing lists and tracking partner enablement activities.
• Assist in the administration of our partner packaging framework (QPPS), helping to track and manage partner solution submissions.
• Support the administration of our service offerings within the Partner Benefits Catalog (PBC), ensuring data accuracy.
• Provide operational support for our events process and governance, helping to manage logistics and track participation.

Who you are:

You are a student (f/m/d) at a university or a university of applied sciences. We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• You are a student (f/m/d) at a university or a university of applied sciences.
• Strong organizational skills and a keen eye for detail.
• Proficiency in the MS Office suite, especially Excel.
• Excellent communication skills and fluency in English.
• A proactive, reliable, and collaborative work style, with the ability to manage multiple tasks in a fast-paced environment
• Onsite attendance in Walldorf required 3 days per week

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

What you’ll do:

As an “Enterprise Architect” in Product Engineering:

• You will orchestrate, onboard, align and support the build of reference content with a focus on the more ‘technical’ domain, looking at and advising on integration and data best practices. You will work in close collaboration with Product Management, Product Marketing and the Delivery organizations
• You will lead/project manage the orchestration of content relating to Business Suite in LeanIX and also provide governance to ensure consistency in content. Your role will also include the admin of LeanIX.
• You will ensure that high quality content is available and consumable internally and externally through different publishing channels.
• You will evangelize and drive reference content adoption within the product engineering organization and with additional stakeholders
• You will work closely across development, sales and consulting to support selected customers with guidance on their transformation journey towards an Intelligent Enterprise.

Required skills

• Bachelor’s or master’s degree in business administration, Economics or Information Technology
• 7+ years of professional work experience within the technology space ideally in consulting or product management
• Have a technical background with an appreciation of integration strategies and frameworks. As well as having an appreciation of BTP services.
• Have some practical experience with LeanIX
• Experience in working across organizations and board areas
• You should be a self-starter and actively be able to prioritize work items, multitask and make decisions on the fly
• Strong networking and communication skills.
• Excellent working skills in English are a must

Preferred skills

• Exposure to Enterprise Architecture Methodology and Practices (e.g. TOGAF) would be beneficial
• Knowledge of SAP's Application Portfolio, including Success Factors, Ariba, Concur, etc

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Job Segment:Senior Product Manager, Information Technology, IT Architecture, Developer, Architecture, Operations, Technology, Engineering

PURPOSE & OBJECTIVE:

The MEA North RevOps Business Partner’s mission is to boost field productivity, improve business predictability and support executive decision-making. Supporting Key Stakeholders (while being based in Egypt), the ideal candidate should understand all operations processes, tools, and technical KPIs. From an annual perspective, most of a BP focus will be on Sales Planning, Demand Management, and Deal Execution, followed by Performance Management, Go to Market and Cloud Renewals. A RevOps Business Partner’s success is based on key core priorities:

1. Their stakeholders’ success and feedback.
2. Increased productivity through adoption of standards (tools & processes).
3. Speed to execute through increased transparency and by sharing successes/learnings.
4. Be on top of the Cloud Renewals story (understanding the Customer Value Journey story)

JOB DESCRIPTION

Forecasting:

• Secure consistent and disciplined execution of FC practices
• Ensure a smooth, accurate and consistent running operation of the whole FC Process
• Support all levels cross organization to have consistent FC from individual AE until MD (MU

Deal Execution:

• Drive the use of EAS tools to have a strict opportunity planning, deliver right insight to direct Sales Management
• Create right insight in Win Loss, to better understand process and to driveway for improvement
• Position Global & Regional Sales Programs, to increase deal conversion
• Support Management to give right insight in deal execution process, look for optimization to increase conversion using quarter close process as per the franchise pillars.

Demand Management:

• Support in the DG process, to align different LoBs
• Deliver insights, where DG is needed and facilitate this via APM or request increase of
• Provide gap analysis to under key improvement areas in the MU pipeline
• Position tools to give Sales Management better insight in corrective actions to increase contribution per individual

Be that Trusted Advisor:

• Deliver as a trusted advisor and partner to the business with respective credibility and influence from strategy to execution.
• Fully understand core requirements and business implications to strategically advise on senior management decisions.

Enablement:

• Enable business and sales stakeholders to leverage, adopt, and adhere to defined core processes or tools.
• Lead, influence, and champion best processes and behaviors to re-enforce accountability for smooth end-to-end process execution.

Collaboration:

• Actively contribute and motivate the one team spirit. Showcase successes, learnings, and best practices beyond internal borders or silos. Develop, coach, guide, and lead peers.

Application, Data, Reporting:

• Innovate, design, blueprint, and build sales supporting infrastructure (systems, tools, or applications).
• Act as subject-matter expert.
• Provide system and/or user support through guidance and trainings.
• Manage aspects of the deployment and maintenance of related infrastructure incl. governance and documentation.
• Ensure data stewardship - including projects for advanced simplification.
• Reporting – simplify and optimize reports or related infrastructure. Make consumption of reports accessible and relevant for senior leaders.

Cloud Renewals:

• Analyze renewals data and Cloud KPIs based on the annual operating plan, business goals and priorities, and team MBOs. Present actionable recommendations for business improvements based on these analyses to CSS leaders.
• Collaborate with CSS team on annual GTM planning activities including budget development, risk evaluation, and KPI setting. Provide support on GTM analysis and implementation for Customer Success Partners (CSPs).
• Operationalize and facilitate the renewals forecast process in partnership with the CSS Leaders. Drive forecast cadence, data governance and data hygiene with responsible opportunity owners and field leaders. Follow up with opportunity owners, field leaders and other forecast stakeholders, including Cloud Renewal Center and Controlling, to resolve any issues in a timely way. Prioritize quarter-end closing specific activities. Update VET in accordance with global forecasting requirements and timelines.

WORK EXPERIENCE:

• Expert understanding of Cloud revenue recognition and booking cycle.
• ~2 years working experience in Operations and/ or Finance Controlling.
• Solid knowledge in Excel, Power BI, and SAP Analytics tools.
• Bachelor’s degree in business administration or its equivalent.
• Highly analytical and strong hands-on mentality.
• Excellent networking, interpersonal and collaboration skills
• Fluency in English (Able to understand and communicate verbally and in writing)
• Arabic language is a plus

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES:

• Willingness to learn and able to adapt at a fast-paced environment.
• Able to work under pressure and meet deadlines.
• Have that positive vibe and able to work long extended hours, if required.
• Excel Smart, PowerBI, and other computing tools.
• Though the candidate is based in Barcelona, Spain – He/She should be able to provide support to KSA (Saudi Arabia) stakeholders adapting through the working days.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.