Cloud Delivery Lead Yrs -15 jobs at Sap in United States, Newport Beach

What you’ll do

As a Cloud ERP Adoption and Experience Office Expert you’ll:

· Gather data insights to uncover adoption barriers, including product challenges, go-to-market (GTM) gaps, and reasons for low usage of solution capabilities.

· Identify reliable sources of adoption data, collaborating with teams like CS, Product, and ASC to enhance data quality.

· Use data-driven analysis to specify customer segments, pinpoint adoption opportunities, and support targeted programs.

· Correlate adoption data with business outcomes to measure impact and refine adoption strategies.

· Create dashboards and reports that provide actionable insights for Customer Success, Product, and GTM teams.

What you bring

· Strong analytical mindset and a passion for using data to solve problems.

· Interest in learning new tools and exploring data-driven insights with a growth mindset.

· Ability to collaborate with cross-functional teams in a global, matrixed environment.

· Familiarity with SAP Cloud ERP solutions and an eagerness to deepen knowledge.

· Experience with data visualization tools (e.g., SAP Analytics Cloud, Power BI, Tableau) and proficiency in Excel or other data analysis tools.

· Clear communication skills to convey insights effectively to diverse audiences.

Work Experience & Additional Skills

· 5+ years of experience in data analysis, business insights, or a related role.

· Familiarity with SAP’s ecosystem, Cloud Technology, or BTP is a plus.

· Strong organizational skills and attention to detail.

· Fluency in English (written and spoken) and willingness to work across global teams.

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What you'll do

As an Cloud ERP Adoption and Experience Office Architect, you’ll:

· Act as a thought leader, developing and implementing adoption frameworks across the organization.

· Identify key customer segments and create targeted campaigns (1:Many, 1:Few, 1:1) to boost license consumption, product feature usage, and innovation adoption.

· Manage programs using the Missions Framework, tracking ROI and impact.

· Collaborate with cross-functional teams across ASC, Product, Presales, S-CSMs, and EAE’s to ensure seamless execution.

· Build and manage communities to foster knowledge sharing and thought leadership.

· Monitor partner progress and establish feedback loops to drive continuous improvement.

What you bring

· Strong delivery experience with a background in a specific LoB/Industry.

· Keen interest in learning new tools and exploring emerging topics with a growth mindset.

· Proven ability to manage renewals, reduce churn, and drive adoption.

· Experience leading cross-functional teams and managing global initiatives in a matrix environment.

· Strategic mindset with the ability to influence senior leadership.

· In-depth knowledge of SAP Cloud ERP solutions, Cloud Technology, and BTP.

· Knowledge of RISE with SAP Methodology and SAP Business Suite is a plus.

· Exceptional communication skills to create impactful campaigns and engage diverse audiences.

Work Experience & Additional Skills

· 16+ years of experience in Services, Product Management, Sales, or Pre-Sales.

· Prior experience in designing and implementing end-to-end On-Premise and Cloud Solutions.

· Ability to work effectively across virtual, global teams.

· Fluency in English (written and spoken) and willingness to travel globally.

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Job Segment:Cloud, ERP, Pre-Sales, Developer, Consulting, Technology, Sales

THE ROLE

This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization.

Following are the key tasks that this role will perform:

· Primary contact for the customer regarding technology and cloud service delivery discussions.

· Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point.

· Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.

· Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond).

· Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.

· Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.

· Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.

· Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.

· Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.

· Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.

· Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.

· Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.

· Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

· Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.

· High proficiency in the SAP product portfolio, offerings, and industry solutions.

· Strong technical project management skills & customer-facing experience

· Strong ability to translate between technical and non-technical audience with confidence

· Strong engagement management, relationship building and de-escalation skills

· Excellent presentation, communication and moderator skills

· Good understanding of SAP solutions (releases, platform interdependencies, etc.)

· Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.

· Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).

· Willingness to undertake customer-related travel on short notice.

WORK EXPERIENCE

· 6+ years of experience with SAP Basis administrative duties REQUIRED.

· 6+ years of customer-facing SAP Technical Consulting experience.

· 6+ years of solution design, enterprise architecture, and or SAP implementation.

· 4+ years’ experience in technical project management for SAP Operations or Implementation

· SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus.

· Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.

· SAP HANA and S/4 HANA skills would be very helpful but not mandatory.

· Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.

We win with inclusion

Plano
Dallas

- SAP is not offering visa sponsorship, including OPT's, for this role at this time.

- SAP is not offering visa sponsorship, including OPT's, for this role at this time.

• You will provide consulting services to SAP Customers as they strive to innovate in the Cloud. Assist in architecting and deploying scalable infrastructure following “RISE with SAP” methodology, leading adoption of SAP Business Technology Platform and SAP Business AI.
• Your role will entail positioning, solutioning, and implementing SAP S/4HANA Cloud, SAP Business Technology Platform and SAP AI in demanding customer projects and support pre-sales teams as needed.
• You will participate in all phases of the engagement lifecycle, from pre-sales and solutioning, through to implementation and the go-live stage.
• You will build sustainable relationships and impress customers, partners, and colleagues with your trusting leadership and perform assigned tasks independently and complete deliverables on time.
• You will participate, contribute, and help build and expand the BTP and AI practice and assist colleagues as needed.

- SAP is not offering visa sponsorship, including OPT's, for this role at this time.

4+ years of SAP consulting experience and expertise in:

• Supporting Technology Landscape Architects in Technical Architecture design and deployment for SAP ERP solutions like SAP ECC, SAP S/4HANA, SAP BW and others in hybrid cloud environments
• SAP Basis and Security Authentication – Strong Knowledge and Hands on experience in Technical Planning, Installations, Upgrades, OS/DB Migrations, Unicode Conversions, Single-Sign-On setup
• Knowledge/Experience in Software solution deployment in Hyperscaler environments (IaaS), and related network technologies
• 2+ hands-on project implementation (full cycle hands-on implementation (from design/spec to going live) in SAP Platform Technology including Installation, Upgrade, Migration, System Copy, Performance Tuning, User Management etc. for SAP ECC, SAP S/4HANA and other related solutions
• 2+ years of experience in SAP S/4HANA Cloud deployment including Greenfield Implementation, System Conversion, Datacenter migration, SAP FIORI activation
• Technical fluency in various Operating Systems and Database administration
• Ability to troubleshoot/analyze and resolve technical problems
• Ability to work on activities involved in Plan areas (Sizing, Scoping, Client/Landscape Strategy, HANA High Availability/HANA Disaster Recovery Strategy etc.) of Implementation projects without much supervision at transaction level
• Setting up SAP HANA in-Memory Platform and HANA Cloud, preferably as scalable, fault-tolerant environments

We win with inclusion

Plano
Dallas

What you’ll do/ Key Responsibilities

• Sales Strategy and Execution
  • Develop and execute comprehensive sales strategies to promote SAP Business Data Cloud solutions.
  • Identify and pursue new business opportunities to achieve or exceed sales targets.
  • Conduct market research to stay informed about industry trends and customer needs.
• Customer Engagement and Relationship Management
  • Build and maintain strong relationships with key stakeholders and decision-makers within client organizations.
  • Engage in consultative conversations to understand customer challenges and propose tailored SAP Business Data solutions.
  • Provide exceptional customer service to ensure client satisfaction and foster long-term partnerships.
• Product Expertise and Demonstration
  • Serve as a product expert on SAP Business Data Cloud offerings, including AI capabilities.
  • Deliver compelling presentations and demonstrations to showcase the benefits of SAP's data solutions.
  • Address technical objections and guide customers through solution implementation.
• Collaboration and Resource Management
  • Work closely with internal stakeholders to orchestrate resources that support customer engagements and accelerate deal closure.
  • Strong alignment with the Account teams, Customer Success Partners, & Partner Business Manager to drive successful adoption and consumption of SAP Business Data Cloud technologies

What you bring/ Qualifications

• Required:
  • Bachelor's degree in Business, Information Technology, or a related field.
  • At least 5 years of experience in technology sales or cloud solutions.
  • Proven track record of achieving or exceeding sales quotas.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to articulate complex technical concepts clearly and compellingly.
  • Strong analytical skills with a focus on identifying customer needs and providing solutions.

• Preferred:
  • Understanding of SAP technologies, including SAP Datasphere, SAP Analytics Cloud, SAP BW, and SAP Business AI. Generic knowledge about SAP Business Technology Platform is useful.
  • Proficient in cloud platforms (AWS, Azure, Google Cloud) and data engineering tools.
  • Experience in enterprise solution selling focused on data management and AI integration.
• • Extensive industry network for business development.
  • Knowledge of data engineering, machine learning, AI , and their ecosystem.
  • Ability to articulate Databricks' value propositions to stakeholders.
  • Familiarity with the SAP Business Suite and SAP Line of Business solutions.
  • Awareness of trends in data management, business intelligence, and analytics technologies.
  • Understanding of industries and verticals relevant to SAP’s data and analytics solutions and verticals that are key markets for SAP’s data and analytics solutions.

We win with inclusion

San Jose
Palo Alto

PURPOSE AND OBJECTIVES

The CEP will help to manage customer expectations through understanding their challenges moving to a standardized public cloud environment. During this process, you will define the delivery model to make customers successful. This is a key role which requires deep understanding of ERP process across functional borders, as well as a sales and service-oriented attitude.

What you''ll do:

• Plan and personalise the customer journey thus ensuring customer success for S/4HANA Cloud
• Key member of the S/4HANA Cloud Delivery Practice who will help to manage customer expectations through understanding their challenges moving to a standardized public cloud environment
• Provide our customers key insight and direction related to how S/4 HANA Cloud (transformation) projects are run using SAP Activate & best practices

• Ensure customers understand the unique selling points and the value that is provided by SAP’s S/4HANA Cloud offerings
• Act as an S/4HANA Cloud thought leader, developing content pieces that can be leveraged in the marketplace to drive customer/ prospect demand for the solution and services
• Review license pipeline, qualification and service attach for the Services portfolio
• Support pre-sales activities (both license and services); Establish and actively manage executive-level relationships with key customer stakeholders (LOB and IT)

• Scope customer requirements and develop detailed solution approaches to meet customer’s business requirements and be accountable for the outcome
• For each qualified opportunity, provide S/4HANA Cloud solution positioning, high level solution design, and services engagement structure
• For each won opportunity, drive the transition to delivery execution to support SAP’s implementation responsibilities

• Create assets to support a scalable cloud delivery model, which helps to achieve lower & more predictable service costs, ensure high quality, speeds up time to value and is both partner and customer friendly
• Develop & institutionalize DBS S/4HANA Cloud sales best practices with service account managers & AE’s across Japan

What you'll bring:

• Responsible for end to end delivery of projects,Customer engagement, Incident Management, resolving escalations & strong project Management skills.
• Able to build strong professional credibility both internally and externally, by effectively managing and developing relationships
• Demonstrated leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience
• Competence in clear, concise and tactful communication with senior executive management, clients, peers and team members
• Understanding of cloud, hosted services, and SaaS/ PaaS models as well as cloud -based commerce and business networks
• Experience with SAP Services end to end implementation (from services sales to delivery)

Preferred

• Previous roles which will be helpful for a successful start include (not limited to): Project / Program Manager, Engagement Architect, BTS, Services Sales
• Thorough knowledge of the S/4HANA Cloud solution, Services portfolio, customer use cases, competitive environment and knows what it takes to be successful
• S/4 HANA Public cloud experience is preferred.

Professional Experience

• 10+ years’ demonstrated industry/solutions knowledge and expertise in breakthrough positioning and the delivery of value-added content and thought leadership
• 10+ years’ customer facing experience with involvement in sales areas
• 2+ years’ experience in a Cloud line of Business (eg. IaaS or Pass or SaaS) is preferred
• 3+ years’ experience in evaluating new business development opportunities in new or emerging markets.

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