Senior Customer Success Partner - Signavio jobs at Sap in United Kingdom, London

The Role:

What you bring :

• Familiarity with SAP system administration tools of NetWeaver and non-NetWeaver based systems.

• Solid experience in technical planning, implementation, configuration, and integration of SAP solutions: Installations, migrations, upgrades, and operations for large/complex environments.
• Good knowledge of the entire SAP technology stack: NetWeaver, database, operating system (Linux, HANA, ASE)
• Experience with hyperscalers (Azure / AliCloud) and their virtualization technologies.
• Solid understanding of network concepts: DNS, Firewalls, network-based encryption, routers, subnets etc. Being able to do troubleshooting of network issues (collaborating with network experts) is a big plus.
• Identify top issues, define, and drive implementation of the action items
• Lead technology discussions, drive innovations and act as the escalation point for technical issues
• Support the customer with their cloud transformation journey by taking ownership of the customer landscape during all lifecycle phases: Build, cutover / business go-live and operations.
• You make sure the systems run smoothly by proactively identifying issues before they impact availability. When issues do arise, you collaborate closely with the customer and all relevant teams to solve them as quickly as possible.
• Work as trusted technical advisor representing SAP ECS in customer/partner/consulting discussions
• Support the Cloud Advisory Architect (CAA) to identify customer future requirements
• Understand end to end business drivers for customers to be in cloud, translating it into technical requirements and easy to consume cloud solutions
• Collaborate with different teams from within the ECS organization and outside to ensure excellent customer satisfaction.
• This is very much a customer-facing role. You will be working closely with customer technical experts on a daily basis.
• You may be required to work on weekends/off hours during critical customer escalations or go-lives. Flexibility is must.
• Support delivery teams to perform and drive root cause analysis to completion
• Mentor and guide junior members of the team

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• A bachelor's degree in computer science, Engineering, Information Management, or related field.
• Expert in industry and standards and methodologies for operations (ITIL v3, CCoE, ITSM, TCO and E2E Operations / Run SAP, ALM) – certifications in any of these topics are a big plus
• Excellent written, verbal communication and presentation skills in English:Ability to explain technical topics to non-technical audience with clarity and confidence
• Customer centric mindset: Focus on highest service quality standards, customer success and achieving results.
• Team player: Ability to work effectively in international and virtual teams. Your colleagues will be based around the world: Europe, South Africa, Brazil, and India.
• Strong focus on quality, customer success and driven by results
• Capacity to continuously acquire new knowledge in an independent, proactive way
• Good analytical and solution-oriented thinking
• Having project management experience is a plus.
• English and Chinese (advanced/fluent written & spoken) language skills.

Work Experience

Minimum of 5 years SAP technology experience, preferably in an SAP support / consulting environment.

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The Challenge/Job

· Analyst/Researcher working side by side with Corporate Strategy to support and improve our global Customer Loyalty survey programs by leveraging Qualtrics, Python, DataBricks and other tools collect, analyze and present research findings across the business to drive action. (Primary Focus)

· Project Coordination organizing end-to-end execution of each survey wave including activating key business contacts, driving contact nomination, survey updates, translations, distributions, workflows, ticketing, dashboards, user access, and reporting (Secondary Focus)

What Success Looks Like in the Role

· As a Project Coordinator, success looks like regular & clear communication of timelines, risks, and blockers to ensure tasks are done on time and meet specifications.

A Day in the Life

· As an Analyst/Researcher, you will analyze survey response data to understand key customer successes and pain points. You will use DataBricks, SQL, Spark, Python, and other tools to access SAP’s vast datasets to bring additional dimensions into your analysis and unlock further understanding. You will summarize these stories into actionable insights via PowerPoint and other data visualization tools. You will also support Qualtrics operations (survey updates, workflows, ticketing, dashboards) to ensure accurate data collection and drive close-the-loop activities.

· As a Project Coordinator, you will track open and upcoming tasks via JIRA and regularly communicate with a cross-functional team of approx. 20 people to ensure tasks are completed on time and meet all required specifications. You will meet with project leads to communicate risks, blockers, and updates. You will create, maintain, and socialize assets to track deliverables, especially those with dependencies.

Minimum Qualifications

· Master’s or Bachelor's Degree in BA/BS in Economics, Mathematics/Statistics, Marketing or Social Science, IT or Engineering.

· 5+ years of work experience

· Experience using Qualtrics, Excel, Python, Spark, SQL, DataBricks, and Powerpoint for data analysis and reporting

· Strong quantitative analytical skills with competence in statistical techniques, analytics and reporting used in research such as correlation, regression, KPI metric development, segmentation and modeling

· Experience with data visualization and communication of key findings

· Strong verbal and written communication skills to present analysis and insights including trends and opportunities to stakeholders and the business (both technical and non-technical audiences)

· In-depth knowledge of the Qualtrics platform, understanding the end-to-end flow of building surveys, workflows, dashboards, and ticketing including API calls and Intergrations.

· Experience organizing projects with multiple dependencies and stakeholders of technical and non-technical backgrounds

· Strong verbal and written communication skills to present tools, processes and dashboards to stakeholders and the business.

· Believes in eating one's own dog food and using that experience to drive the creation of exceptional customer facing products

· High standard of detail, excellence, professionalism, and role model behavior

Preferred Qualifications

· Experience as a program /project manager leading multiphase, large scale research programs.

· Experience working in and use JIRA for work management.

· Working on a global team where peers are across time zones and have diverse cultures

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Seattle
Bellevue

ROLE DESCRIPTION

EXPECTATIONS AND TASKS

· Annual Revenue - Achieve / exceed quota targets.

· Sales strategies - Develops effective and specific account plans to ensure revenue target delivery and sustainable growth. Develop relationships in new and existing customers and leverage to drive strategy through organization.

· Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of

· Territory and Account Leadership - Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles. Encourage all accounts to become SAP references.

· Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline. Keep pipeline current and moving up the pipeline curve.

· Pipeline partnerships – Leverage support organizations including Marketing, Inside sales, Partners and channels to funnel pipeline into the assigned territory.

· Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.

· Support all SAP promotions and events in the territory

Sales Excellence

· Sell value.

· Maintain White Space analysis and execution of initiatives (up sell and cross sell) on customer base.

· Orchestrate resources: deploy appropriate teams to execute winning sales. Create OneSAP.

· Utilize best practice sales models.

· Maintain CRM system with accurate customer and pipeline information.

· Demonstrates leadership skills in the orchestration of remote teams.

· Ensure account teams and Partners are well versed in each account’s strategy and well positioned for all customer touch points and events. Maximize the value of all sales support organizations.

WORK EXPERIENCE

· 7+ years of experience in sales of complex business software / IT solutions

· Proven track record in business application software sales.

· Experience in lead role of a team-selling environment.

· Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative and competitive market.

· Business level English: Fluent

· Local language: Fluent, Business Level

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

· Bachelor equivalent

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:CRM, Cloud, ERP, Account Executive, Technology, Sales

What you’ll do

Schedule:40 Hours/Week

2 Years

Activities and Responsibilities

As a SAP Mexico Next Gen - Commercial Business Partner you will review contracts such as Software and Maintenance Contracts, Cloud, etc. of Mid Market segment.

• Review and structure deals that include multiple contracts and significant changes to T&Cs in the respective contracts
• Participate in the general administration of the finance function
• Performing controls and procedures to review on premise and cloud license agreements to ensure they are accounted for properly.
• Assist with deal structuring and approve the quotes
• Review Software, maintenance, and cloud
• Handle Deal Support escalations
• Business administration
• Contributes to projects
• Interacting with BDO during quarterly reviews and the annual audit
• Confident problem solver, able to work to multiple deadlines under pressure and has a willingness to develop a thorough knowledge of pricing deal structure business revenue
• Contract Drafting

Who you are

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful, innovative projects and are energized by lifelong learning.

• Education Requirement: Recently graduated from an academic/university program (less than 2 Years from Graduation Date)
  • Ideal Majors/Concentration: Business, Accounting, Finance, other related majors
• Language Requirement: English (Verbal & Written, ideally B2 & Above), Spanish (Fluent
• Project Management Skills
• Communication Skills (In English & Spanish)
• Time Management
• Collaboration
• Finance Knowledge
• Microsoft Suite: Excel, Word, Powerpoint

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

We win with inclusion

PhiladelphiaJob Segment:Senior Product Manager, Developer, Solution Architect, Computer Science, Compliance, Operations, Technology, Legal

What you’ll do:

• Demand Generation: Lead high-impact 1:1 and 1:M (one-to-many) demand generation initiatives, including targeted executive briefings, workshops, and events to build a robust pipeline for SAP Finance, BRIM and CPQ solutions.
• Executive Engagement: Spearhead first-time meetings with C-level stakeholders (e.g., CFOs, CIOs, CROs, VPs of Sales or Billing) to establish trust, articulate SAP’s value proposition, and align Finance, BRIM and CPQ solutions with customer priorities.
• Deal Qualification and Progression: Qualify high-potential deals and expertly guide them through the sales cycle, leveraging 1:1 and 1:M strategies to secure closures and maximize revenue.
• Customer Adoption and Relationship Building: Foster strong post-sale relationships with customers to ensure successful adoption of SAP Finance, BRIM and CPQ solutions, driving long-term satisfaction and expansion opportunities.
• Workshops and Events: Design and deliver Value Exploration Workshops and Finance, BRIM/CPQ-focused sessions to showcase SAP’s capabilities and address customer pain points. Provide thought leadership at industry events and internal account planning sessions.
• Strategic Alignment: Collaborate with account teams to align SAP Finance, BRIM and CPQ solutions with customer business strategies, addressing complex subscription and billing challenges and proactively demonstrating SAP’s unique value.
• Thought Leadership: Challenge customers with innovative perspectives, teach best practices, and pitch SAP Finance, BRIM and CPQ process optimizations to drive transformation and inspire proactive growth.
• Team Mentor: Serve as a “go-to” expert with a strong personal brand, coaching and mentoring sales teams and junior Solution Advisors. Contribute to Voice of the Field initiatives to shape SAP’s product and go-to-market strategies.
• Broad Impact: Drive measurable outcomes across revenue, renewals, and customer adoption, ensuring a lasting impact on SAP’s Finance, BRIM and CPQ solution portfolio.
• Partner Engagement: Help create a collaborative environment where partners feel valued, supported and empowered to contribute their unique expertise and resources to our joint success.

What you bring:

• Experience: 7-15 years in enterprise software sales, presales, solution advisory, or consulting related to SAP finance, billing, revenue management, or CPQ, with a proven track record of engaging C-level executives and driving multi-million-dollar deals.
• Domain Expertise: Deep knowledge of SAP Finance solutions, subscription and usage-based billing processes, revenue management, and CPQ workflows, with expertise in key industries (e.g., telecommunications, high-tech, media).
• Skills: Exceptional communication and presentation skills, with the ability to articulate complex SAP Finance, BRIM and CPQ solutions to diverse audiences. Strong analytical and problem-solving abilities to address customer challenges and align solutions with strategic goals. Proven leadership in coaching, mentoring, and teaching sales teams or peers. Ability to deliver compelling workshops, events, and pitches that inspire action.
• Attributes: Established personal brand as a trusted advisor in SAP Finance, BRIM and CPQ domain. Proactive, innovative mindset with a passion for challenging the status quo. Collaborative team player with the ability to influence cross-functional stakeholders.
• Technical Knowledge: Proven experience with SAP Finance, BRIM and CPQ solutions or comparable enterprise billing and pricing platforms. Ability to master SAP’s business architecture is critical.
• Education: Bachelor’s degree in Business, IT, or related field; MBA or advanced degree preferred.
• Travel: Willingness to travel 25%–50% for customer engagements, events, and internal meetings.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Manhattan
New York City

What you'll do

In this role, you will be a member of the Advocacy & Enablement team within the Global Customer References & Advocates organization, focusing on supporting customer reference activities. You will help plan and execute virtual events, support our awards program and contribute to our sales enablement efforts.

Additionally, you will assist an experienced team with a range of communications, enablement and data reference activities:

• Actively engage in the design and content management of internal assets (newsletters, emails, and SharePoint pages)
• Professional writing, editing, and proofreading of internal and external communications
• Engage with key stakeholders throughout various levels of the organization to ensure alignment on strategic programs when applicable
• Support various strategic projects from planning, execution, and measuring/tracking key performance indicators (KPIs

What you bring

• Student (f/m/d) at a university or a university of applied sciences
• Preferred fields of study: Business, Marketing or Communications
• Requires candidates to currently be enrolled in an undergraduate (rising junior or senior) or Masters in topic areas such as Marketing, Communications, Technical Communications, Marketing Communications, English, etc.
• Computer skills: Advanced
• Language skills: fluent in English, German as a plus
• Strong communication, analytical, and interpersonal skills
• Curious and eager to learn
• Demonstrated self-starter
• Strong collaboration skills
• Experience with virtual event hosting tools
• Experience with Microsoft Office, SharePoint and Adobe Suite
• Passionate about customer experience
• Project management experience a plus
• Knowledge of the software industry a plus
• Ability to manage projects and timelines, following up with key stakeholders
• Ability to build, leverage and maintain a network of SAP internal and external contacts and working relationships
• Graphic design skills – design banner ads and other related tasks for digital and social campaigns

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

We win with inclusion

Philadelphia