Deep understanding of customer landscape from technical and business perspectives including its interfaces
Strong collaboration with the customer for planning and operations
Align upcoming changes with the Release Management and plan the execution accordingly
Ensure high availability of customer service by supporting service restoration in critical situations and working proactively on the stability of the landscape
Analyse and deep dive into issues including the creation of RCAs as the foundation for continuous improvement
Support productization of services including, if required initial setup, documentation, and standardization
Align on planning activities and system build processes, define Handover criteria, and ensure operational readiness of the Operations team as a pre-condition for any customer GoLive
Experience (Role Requirements):
Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable
Background in SAP technology and products with excellent knowledge in SAP NetWeaver Administration and Operations and cross-dependencies like integration
Knowledge of the whole technology stack (Application, Database, Server management) and the ability to analyze issues and system architectures
Experience in the operation of system installations is a must
Ability to own and coordinate operational tasks, customer escalations, and process improvements
Competency to make critical decisions and work under high pressure
Be a team player and able to inspire and energize the team with strong technical, verbal, and written communication skills
Flexibility to work on weekends/off hours during critical customer escalations, cut-overs, or go-lives.
9 - 13+ years of experience as SAP Basis consultant / System Admin or in a similar role
Fluency in the English language is a must; German language skills are beneficial
We win with inclusion
Successful candidates might be required to undergo a background verification with an external vendor.