SAP Senior Technical Landscape Owner ECS SAP BASIS_Shanghai/Dalian 

United Kingdom, England, London 

903472155

The Role:

What you bring :

• Familiarity with SAP system administration tools of NetWeaver and non-NetWeaver based systems.

• Solid experience in technical planning, implementation, configuration, and integration of SAP solutions: Installations, migrations, upgrades, and operations for large/complex environments.
• Good knowledge of the entire SAP technology stack: NetWeaver, database, operating system (Linux, HANA, ASE)
• Experience with hyperscalers (Azure / AliCloud) and their virtualization technologies.
• Solid understanding of network concepts: DNS, Firewalls, network-based encryption, routers, subnets etc. Being able to do troubleshooting of network issues (collaborating with network experts) is a big plus.
• Identify top issues, define, and drive implementation of the action items
• Lead technology discussions, drive innovations and act as the escalation point for technical issues
• Support the customer with their cloud transformation journey by taking ownership of the customer landscape during all lifecycle phases: Build, cutover / business go-live and operations.
• You make sure the systems run smoothly by proactively identifying issues before they impact availability. When issues do arise, you collaborate closely with the customer and all relevant teams to solve them as quickly as possible.
• Work as trusted technical advisor representing SAP ECS in customer/partner/consulting discussions
• Support the Cloud Advisory Architect (CAA) to identify customer future requirements
• Understand end to end business drivers for customers to be in cloud, translating it into technical requirements and easy to consume cloud solutions
• Collaborate with different teams from within the ECS organization and outside to ensure excellent customer satisfaction.
• This is very much a customer-facing role. You will be working closely with customer technical experts on a daily basis.
• You may be required to work on weekends/off hours during critical customer escalations or go-lives. Flexibility is must.
• Support delivery teams to perform and drive root cause analysis to completion
• Mentor and guide junior members of the team

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• A bachelor's degree in computer science, Engineering, Information Management, or related field.
• Expert in industry and standards and methodologies for operations (ITIL v3, CCoE, ITSM, TCO and E2E Operations / Run SAP, ALM) – certifications in any of these topics are a big plus
• Excellent written, verbal communication and presentation skills in English:Ability to explain technical topics to non-technical audience with clarity and confidence
• Customer centric mindset: Focus on highest service quality standards, customer success and achieving results.
• Team player: Ability to work effectively in international and virtual teams. Your colleagues will be based around the world: Europe, South Africa, Brazil, and India.
• Strong focus on quality, customer success and driven by results
• Capacity to continuously acquire new knowledge in an independent, proactive way
• Good analytical and solution-oriented thinking
• Having project management experience is a plus.
• English and Chinese (advanced/fluent written & spoken) language skills.

Work Experience

Minimum of 5 years SAP technology experience, preferably in an SAP support / consulting environment.

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